Best In-Home Care - Lubbock, TX

Pros

• Best In-Home Care is described as a great community partner for Lubbock, including sponsoring veterans programs.
• The agency is highly recommended for amazing, excellent, and dependable care of loved ones.
• Caregivers are noted as knowledgeable, compassionate, honest, professional, and consistently reliable.
• Management and ownership are described as professional, attentive, and helpful to families' needs.
• The care provided has taken a huge weight off families, allowing them to be a family again.
• A caregiver who was consistently reliable and excellent in her job is highlighted as especially beneficial.

Cons

• The reviewer notes that an inexperienced caregiver quit after one day and was not trained for the required care.
• The reviewer says a caregiver repeatedly called in sick or arrived hours late, with no consequences for the agency.
• The reviewer states the agency was rarely able to replace the unreliable caregiver, forcing them to rush to the mother's house to provide care and then rush back to work.
• The reviewer indicates this issue persisted for several weeks.

Review

The experiences shared about Best In-Home Care in Lubbock paint a picture of a service that can be challenging at first but has the potential to become a lifeline when the right caregiver steps in. One reviewer recounts a rocky start with an inexperienced caregiver who quit after just one day, a decision that felt completely understandable given the level of care needed. The agency was known to be aware of the specific requirements from the outset, yet another caregiver - who repeatedly called in sick or arrived hours late - left the family scrambling. The situation forced the reviewer to juggle responsibilities, rushing between their mom's home and their own job as a nurse, and this strain lasted for several weeks.

Despite the rough patch, there is a clear thread of perseverance. Replacements were hard to come by, and the family often found themselves racing to make sure mom wasn't left without support. Yet, after weeks of instability, a caregiver finally emerged who showed up consistently, demonstrated genuine willingness to work, and proved to be excellent at her job. This caregiver's kindness, compassion, and professional competence became the bright spot in an otherwise difficult period, and the reviewer emphasizes that this is the key reason they can still rate the agency positively - even if only at three stars - because that dedicated caregiver made a measurable difference in mom's well-being.

Beyond individual caregiver experiences, Best In-Home Care also earns praise for its role as a community partner in the Lubbock area. One reviewer highlights the agency's sponsorship of a Veterans program at the Lubbock Elks Lodge, describing the partnership as invaluable and expressing gratitude for the help received. This note underscores the agency's commitment to the broader community, extending its impact beyond in-home care to support veterans and local programs that benefit families throughout the region.

When it comes to ongoing care at home, several reviewers offer strong, straightforward endorsements. Another reader states plainly that Best In-Home Care is amazing and consistently takes excellent care of their father. This sentiment is echoed by others who describe the caregivers as knowledgeable, compassionate, and dependable, with management and ownership paying careful attention to the family's needs. The sense conveyed is that licensed professionals in this agency can lift a tremendous weight off a family's shoulders, allowing loved ones to focus on being a family again rather than being overwhelmed by caregiving tasks.

The care of veterans, in particular, is highlighted as a meaningful aspect of the experience with Best In-Home Care. One reviewer notes care provided to their father, who served in the Air Force, emphasizing the caregivers' dedication, expertise, and reliability. The combination of respectful, well-informed staff and responsive leadership creates a sense of trust and reassurance for families navigating the complexities of veteran care at home. The acknowledgment that such care makes life easier for the entire family reinforces the value of dependable in-home support during challenging times.

A separate testimonial centers on the care of a mother connected to military service, describing care delivered with dignity and respect over the years. The caregivers are praised for their kindness, honesty, professionalism, and knowledge, with ownership and management described as professional and helpful. The reviewer ends with a strong recommendation, underscoring that a respectful, well-led team can sustain long-term in-home care that honors the service and memory of a veteran's spouse.

Taken together, the collection of reviews presents a nuanced portrait of Best In-Home Care. There are undeniable hurdles - unexpected staff turnover, late arrivals, and inconsistent coverage - that can complicate family routines and prompt caution. Yet the message is equally clear: when a caregiver who is a good fit comes on board, the care experience can be transformative, easing the burden on families and enabling loved ones to thrive at home. The combination of compassionate, capable caregivers and a management team that listens and responds to family needs appears to be what ultimately shapes the overarching impression: that Best In-Home Care is a worthy partner for families in the Lubbock area, especially for those with veterans in the family who value reliability, respect, and a community-oriented approach.

This part of Lubbock, Texas offers a convenient and accessible location for senior living with various amenities nearby. From healthcare facilities such as Physicians Arthritis & Osteoporosis and West Texas Eye to pharmacies like Drug Emporium and CVS Pharmacy, seniors have easy access to medical services. Additionally, there are several restaurants like Caprock Cafe and Rosa's Cafe for dining options, as well as parks such as Remington Park and Jan Jennings Park for leisurely walks and outdoor activities. Places of worship like Hope Lutheran Church & School and The Heights Fellowship are also in close proximity for spiritual needs. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down.

Physicians

• Arthritis & Osteoporosis (0.2 miles)
• West Texas Digestive Disease (0.4 miles)
• Laser Dynamics (0.4 miles)
• West Texas Eye (0.4 miles)
• Dr Barker's Office (0.5 miles)
• Lubbock Gastroenterology (1 miles)
• Bradley C Jay, MD (1 miles)

Restaurants

• Caprock Cafe (0.3 miles)
• Rosa's Cafe (0.5 miles)
• J's Creamery (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Mamarita's Boarder Cafe (0.8 miles)
• On The Border Mexican Grill & Cantina (0.8 miles)
• Domino's Pizza (0.9 miles)

Parks

• Remington Park (0.4 miles)
• Jan Jennings Park (0.5 miles)
• The Trails Park (1.6 miles)
• Ratliff Park (1.6 miles)
• Charles A Guy Park (1.8 miles)
• Miller Park (2 miles)

Pharmacies

• Drug Emporium (0.5 miles)
• CVS Pharmacy (0.8 miles)
• United Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• Walgreens (1.7 miles)
• Thornhill's Pharmacy (2.2 miles)

Theaters

• Lubbock PREMIERE LUX 16 IMAX & Pizza Pub (1.3 miles)

Hospitals

• Kings Park Family Health Center (1.3 miles)
• Fresenius Medical Care (2.3 miles)

Places of Worship

• Hope Lutheran Church & School (1.3 miles)
• The Heights Fellowship (1.6 miles)
• Southcrest Baptist Church (1.7 miles)

Cafes

• Panera Bread (1.8 miles)