Lubbock Hospitality Nursing And Rehabilitation Center

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Pros

• The staff at Lubbock Hospitality goes above and beyond to accommodate patients with special needs, such as those requiring dialysis and bariatric care.
• The Administrator takes the time to ensure all necessary arrangements are made for residents, providing peace of mind to families.
• The Director of Nursing is responsive and attentive, addressing all questions from family members effectively.
• The social worker is diligent in helping residents attain their goals for a speedy return home.
• Daily on-site dialysis services offer convenience for patients while allowing participation in therapy sessions.
• Residents appreciate the quality of food provided at Lubbock Hospitality.
• The facility maintains cleanliness, with hallways being mopped more than once a day.
• Staff members respond quickly when assistance is requested in residents' rooms, enhancing patient comfort and safety.

Cons

• The facility lacks phones in the rooms, making it difficult for residents to communicate with their loved ones and vice versa.
• The entire place smells of urine, indicating poor hygiene and care for residents.
• There were significant delays in administering antibiotics to a resident with pneumonia, potentially endangering her health.
• Lab services are unavailable on weekends, leading to delayed diagnosis and treatment of critical conditions like UTIs.
• One resident fell in the bathroom due to inadequate supervision and care, resulting in serious injury requiring staples.
• The nursing staff displayed unprofessional behavior, such as being distracted by cellphones and neglecting residents' needs.
• Some residents appeared ignored or not adequately cared for by the staff.
• Reports of mean treatment from some staff members towards residents have been noted by family members.

Review

In the realm of skilled nursing facilities, experiences can vary dramatically, as evidenced by the polarized reviews of Lubbock Hospitality. On one hand, there are glowing testimonials praising the facility for its adept handling of complex medical needs, notably in cases involving bariatric patients and those requiring on-site dialysis services. One grateful family recounted how the Administrator went above and beyond to coordinate their loved one's care, addressing every requirement with professionalism and attention. The Director of Nursing (DON) was commended for her willingness to answer questions thoroughly, providing reassurance during a stressful time. Additionally, the social worker’s dedication to ensuring a smooth transition back home was particularly appreciated, making it clear that staff members are deeply invested in patient outcomes.

For one patient who required daily dialysis while engaging in rehabilitation therapy, Lubbock Hospitality proved to be a lifesaver. This balance between necessary medical services and supportive therapy allowed for meaningful recovery. After being discharged successfully, this patient's positive sentiment echoed through his words; he expressed that if circumstances ever dictated another stay in a skilled nursing facility, he would choose Lubbock Hospitality without hesitation. Among the many aspects highlighted by satisfied families were helpful staff responsiveness to inquiries, high-quality meals, frequent cleaning of hallways to maintain hygiene standards, and quick responses when assistance was requested from patients’ rooms.

However, contrasting narratives emerge starkly from other reviewers who had troubling experiences at Lubbock Hospitality. An alarming account detailed serious shortcomings in communication and overall patient care. The absence of telephones in residents' rooms created significant barriers for families wanting contact with their loved ones. This seemingly antiquated policy forced families to rely on nurses for communication—an inconvenient and frustrating situation that compounded feelings of helplessness during critical times.

One reviewer highlighted a harrowing case involving their grandmother—a resident suffering from severe COPD—who developed pneumonia just days after her admission. It was disheartening to learn that she had been diagnosed with pneumonia four days prior without timely treatment; antibiotics were not administered until three days later. This delay raised critical red flags about the standard of care provided at Lubbock Hospitality and sparked concerns over whether adequate medical staffing or resources were available on weekends when lab results would not be processed promptly.

Further compounding these issues were revelations about the cleanliness and general atmosphere within the facility itself. Reports emerged about unpleasant odors permeating common areas—a red flag suggesting inadequate hygiene protocols may have been followed concerning resident dignity and care needs. A family member whose relative experienced distressing incidents noted that although some staff members demonstrated compassion and competence, others appeared disengaged or overwhelmed; instances included witnessing residents treated poorly or neglected entirely.

In light of both glowing endorsements and devastating criticisms surrounding Lubbock Hospitality's performance as a skilled nursing facility, it is evident that potential residents and families must perform thorough evaluations before making decisions regarding placement for themselves or loved ones. While some individuals have found healing support amid challenging circumstances buoyed by caring staff interventions at Lubbock Hospitality, counter-narratives raise valid concerns about oversight issues affecting patient safety—and ultimately life quality—in what ought to be sanctuaries for vulnerable populations seeking rehabilitation or long-term care after hospitalizations or debilitating illnesses.

As families weigh these perspectives carefully against each other—the heartwarming recovery stories intermingling with chilling accounts of neglect—they face an arduous task: navigating an uncertain landscape where healthcare facilities hold tremendous power over lives entrusted into their hands yet may fall short when it matters most. Only time will tell how management responds effectively enough toward improving operational standards required to restore faith amid such divisive sentiments circling this particular institution's caregiving capacity within its community at large.

Located in Lubbock, Texas, this area offers a variety of amenities within close proximity, making it convenient for senior living. With several restaurants nearby such as Denny's, Sonic Drive-In, and Olive Garden, residents have easy access to dining options. Additionally, there are multiple physicians' offices and hospitals in the vicinity including Umc Health System and Covenant Pediatric Occupational Therapy. For recreation and relaxation, Ratliff Park is just a short distance away. Places of worship like Highland Baptist Church and The Heights Fellowship provide spiritual support for residents. Pharmacies such as CVS Pharmacy and Walgreens are also readily available for medication needs. Overall, this part of Lubbock offers a mix of healthcare services, dining choices, recreational opportunities, and religious support for seniors considering this area for their retirement living.

Restaurants

• Denny's (0.1 miles)
• Sonic Drive-In (0.1 miles)
• 50th Street Caboose (0.2 miles)
• Silver Bullet Club (0.4 miles)
• Stella's Restaurant (0.6 miles)
• Olive Garden (0.6 miles)
• The Cheesecake Factory (0.8 miles)

Physicians

• Stanton Optical (0.2 miles)
• Paradise Med Spas of Texas (0.8 miles)
• Occupational Medicine Occmed Associates (1.2 miles)
• Bradley C Jay, MD (1.3 miles)
• Caprock Oral & Maxillofacial Surgery (1.4 miles)
• Southwest Diagnostic Clinic (1.5 miles)
• Garrison Institute on Aging (1.5 miles)

Parks

• Ratliff Park (0.7 miles)
• Remington Park (1.6 miles)
• Jan Jennings Park (1.8 miles)

Hospitals

• Umc Health System (0.7 miles)
• Covenant Pediatric Occupational Therapy (2 miles)
• Covenant Women's and Children's (2 miles)
• Kings Park Family Health Center (2 miles)
• Covenant Behavioral Health Service (2.1 miles)

Theaters

• Lubbock PREMIERE LUX 16 IMAX & Pizza Pub (0.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Target Pharmacy (1.7 miles)
• CVS Pharmacy (2 miles)
• Twin Oaks Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Southwest Pharmacy (2.2 miles)
• Drug Emporium (2.2 miles)

Places of Worship

• Fresh Fire Fellowship (1.2 miles)
• Highland Baptist Church (1.4 miles)
• The Heights Fellowship (1.9 miles)
• Southcrest Baptist Church (2.2 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.7 miles)