HomeTowne on Bellfort

Pros

• Tiffany was amazing and couldn't have been better.
• Tiffany was super helpful from day one and answered all questions promptly, making move-in a breeze.
• Nicole was very knowledgeable and friendly.
• The place was nice and clean.
• Tiffany Burns had a fantastic move-in experience; she was great and very pleasant to talk to; she's the best.
• Shay and Tiffany were very helpful and knowledgeable.
• The location is really nice to live or visit; the scenery and atmosphere are peaceful and quiet.
• Tiffany is the best; she helped the family get the apartment they needed.
• The office staff were nice and respectful; the apartment, landscaping, pool, and cleanliness were all attractive.
• The property has great management and is well kept; families plan to renew the lease.
• The staff is very friendly and it's a great place for seniors.
• LyTavia is very welcoming and accommodating; she makes residents feel at home.
• The leasing office is super friendly and professional; the apartments are nice and spacious; the community is peaceful and well kept.
• Deisy and Sha were very helpful and answered all questions for the grandparents.
• The staff, especially the manager, were very knowledgeable and eager to help.

Cons

• The property is reportedly full of roaches even after extermination.
• Tiffany is described as rude and unprofessional, including questioning a resident's disabilities.
• The gates never work and the elevators are frequently broken, trapping residents.
• There has been gang violence and ongoing crime and car break-ins on the property.
• The office staff are perceived as uncaring and willing to exploit residents.
• A death occurred on the property, and management allegedly refused to assist.
• The manager is described as condescending and not concerned for elderly residents.
• Cars have been towed without permission.
• An applicant was told to pay a $200 security deposit before approval, with accusations of improper handling and potential legal action.
• Mold is beginning to grow due to inadequate maintenance.
• There is a stated policy against updating carpets or painting, despite claims of a well-kept community.
• The reviewer would give zero stars, calling it the worst senior living environment.

Review

The reviews for Hometowne on Bellfort Senior Living paint a place of contrasts: a community that many residents absolutely adore for its caring staff, peaceful atmosphere, and comfortable, well-kept surroundings, and a site that others view as unsafe or poorly managed in critical areas. A common thread throughout the messages is the standout role of certain leasing consultants - especially Tiffany Burns - and the sense that the office team can make or break a resident's experience. For many families, Tiffany has become a trusted point of contact from the very first inquiry, helping with tours, answering questions promptly, and smoothing the move-in process. Several commenters describe their grandma's move as "amazing" and the move-in as a breeze, with Tiffany's attention to detail repeatedly highlighted as a key factor in their positive experience. The sentiment is repeated in other entries noting that the leasing office staff is friendly, professional, and genuinely invested in making seniors feel at home. Phrases like "super helpful from day one," "the best," and "the leasing office is Super friendly and professional" show up repeatedly in praise for Tiffany, LyTavia, Sha, Deisy, Rita, Sarah, Maddie, Nicole, and others.

The community is often described as clean, peaceful, and well kept, with many residents remarking on the landscaping, the pool, and the general upkeep of the property. Several reviewers emphasize that the apartments themselves are nice and spacious, tailored to a senior living audience, and that the atmosphere is calm and conducive to visiting families. For families who visit loved ones or live nearby, there's a sense of comfort in observing ducks on the grounds or enjoying a tranquil environment that feels homey and safe. The 55-plus designation is repeatedly cited as a draw, with many reviewers encouraging friends and family within that demographic to check out the property. The tone in these posts is often warm and inviting, suggesting that, when things go well, the community delivers a very positive living experience for seniors and their families.

But alongside these positive notes, there are significant concerns raised by other residents. One recurring complaint centers on pests and basic maintenance: a reviewer bluntly states the property is "full of roaches," even after extermination, and attributes ongoing issues to maintenance practices. Other residents recount problems with heating and cooling systems and describe staff responses as unprofessional or unsympathetic. In particular, there are accusations that a certain staff member (Tiffany) has shown rudeness or insensitivity - allegations ranging from dismissive remarks about a resident's health condition to questions about a disability - while still other reviews praise Tiffany, illustrating a split in perceived behavior that underscores how individual interactions can strongly color overall impressions.

Safety and access concerns appear in several reviews as well. A number of posts describe gates that do not work and elevators that are frequently out of service, creating real hazards for residents, especially those who are mobility-impaired or elderly. One account notes that residents on the fourth floor can become trapped when elevators fail, while another mentions violence on the property, car break-ins, and overall safety concerns that lead a family to decide they cannot wait to relocate a loved one. There are even complaints about the way management has responded to emergencies - one extremely negative post recounts a fatal incident and accuses management of not helping when needed, leading to a claim that the resident did not feel safe. Taken together, these stories illustrate a conflict: the community can feel serene and well-run in the eyes of some, while others view the safety and security measures as seriously deficient.

The management and office culture also receive mixed reviews. Several posts praise specific managers and staff members - Sha, Rita, Sarah, Deisy, and the aforementioned Tiffany - as patient, proactive, and genuinely caring. In contrast, other comments cast the office as unhelpful or unsupportive, with complaints about condescending attitudes, poor handling of repairs or security requests, and a sense that staff prioritize policy over resident welfare. One post alleges that a long-standing manager was hostile to a family seeking help, even suggesting they should move, which aligns with other criticisms about the level of care for elderly residents and the seriousness with which safety concerns are treated. There is also a striking negative anecdote about a security-deposit policy and an interaction with a staff member described as an Asian lady with glasses, who allegedly insisted on a deposit before processing an application and then deposited money before approval - an accusation that the writer intends to pursue legally. These notes underscore the reality that even in a community that many praise as well-kept and friendly, experiences with leadership and policy enforcement can be a dealbreaker for some residents.

Despite the variability in experience, there is a clear sense among many reviewers that the property has undergone positive changes under newer leadership, with several posts explicitly framing the current management and maintenance as "amazing" and praising improved responsiveness for repairs and upkeep. Multiple testimonials highlight long-term residents and returning families, expressing appreciation for the possibility of renewing leases and continuing to live in a senior-oriented environment that feels like home. The presence of recurring names - LyTavia, Maddie, Sha, Deisy, Rita, Sarah - across a broad swath of reviews suggests that a core group of staff members shape the day-to-day reality for many residents, for better or worse. In this way, the property appears to be a place that can deliver exceptionally positive experiences when residents encounter the right people and policies, but can fall short when safety, maintenance, or administrative issues overshadow those interactions.

In sum, Hometowne on Bellfort Senior Living emerges as a community of strong personal connections and moments of high satisfaction, anchored by staff members who repeatedly demonstrate care and attentiveness. The praise for Tiffany, LyTavia, Sha, Deisy, Rita, Sarah, Maddie, and others paints a portrait of a team capable of making seniors feel heard, welcomed, and at home. Yet the darker notes - persistent roach problems, heating and safety concerns, malfunctioning gates and elevators, and contentious interactions with certain managers - serve as a critical counterpoint that can undermine confidence in the overall safety and reliability of the property. For prospective residents and their families, the landscape seems to depend heavily on one's experiences with individual staff members, the specific unit's maintenance history, and how effectively the property management responds to safety concerns and repair requests. The place clearly holds significant appeal for many, but it also demands careful consideration of both the warmth of its community and the gravity of its safety and maintenance challenges.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)

Places of Worship

• Shirdi Sai Jalaram Mandir (1.1 miles)
• Sugar Land First United Methodist Church (2.4 miles)
• Masjid As- Sabireen (3.6 miles)
• Church of Jesus Christ of Latter Day Saints (4.5 miles)
• Houston Principal Jamatkhana (4.8 miles)
• St Laurence Catholic Church (5.7 miles)
• Parkway United Methodist Church (6.3 miles)

Restaurants

• Sonic Drive-In (1.9 miles)
• Whataburger (2 miles)
• Kelley's Country Cookin (2.1 miles)
• Live Oak Grill (2.4 miles)
• In-N-Out Burger (2.4 miles)
• Pappadeaux Seafood Kitchen (2.4 miles)
• Aga's Restaurant and Catering (2.7 miles)

Theaters

• 2430 Amc Bar Fountains (2.1 miles)
• AMC First Colony 24 (5.3 miles)
• Regal Edwards West Oaks Mall (5.4 miles)

Cafes

• Starbucks (2.2 miles)
• BlendIn Coffee Club (3.1 miles)
• 85C Bakery Cafe (4.5 miles)
• Starbucks (5.1 miles)
• Starbucks (5.8 miles)
• Panera Bread (5.9 miles)
• Nara Cafe (7.2 miles)

Parks

• Sugar Lakes Park (3.6 miles)
• Lost Creek Park (4.8 miles)
• Oyster Creek Park (5.2 miles)
• Sardar Patel Stadium (5.5 miles)
• New Territory Pecan Park (5.9 miles)
• Patriot Park at Lakes of Austin Park (6.8 miles)
• Brazos Bend Extended Day (6.9 miles)

Physicians

• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (4 miles)
• Hillcroft Medical Clinic Association (4.2 miles)
• Interventional Cardiology Associates (5.1 miles)
• Sugar Land OB/GYN Associates (5.4 miles)
• Rishi Khanna Dmd Pc (5.7 miles)
• My Eyelab (5.9 miles)
• Texas Children's Pediatrics Westchase (6.1 miles)

Hospitals

• Sugar Land Surgical Hospital (5.3 miles)