Saint Francis Health Care Services

Pros

• Felix is described as very professional and knowledgeable.
• Felix explained the goals for therapy and the process.
• Felix is the only intelligent, patient-centered employee at St Francis.

Cons

• They claim the provider never shows up and is a scam.
• They allege the agency has not paid funds due and has kept checks, with Rose involved in obtaining a replacement.
• They report persistent miscommunication and disorganization, such as being told they are not in the system and delays in wound care.
• They describe the agency as unprofessional and incompetent and suggest it should be shut down.
• They accuse the agency of Medicaid fraud and padding hours, including unnecessary visits to bill insurance, with Rose cited in the allegations.
• They report unsafe, unsanitary care and lack of training, including a nurse who could not access a Port-a-Cath after multiple attempts.

Review

A cluster of troubling experiences emerges from these reviews, painting a picture of a home health agency whose customers feel stranded by chronic delays, broken promises, and a pattern of unprofessional behavior. The threads run through the same core claims: staff fail to show up or to follow through, communications are routinely bounced around to other people, and administrative mishaps compound patients' medical concerns. Several reviewers describe a systemic breakdown that makes it hard to rely on care when it is needed most, with warnings to others to stay away and seek other providers.

Financial and administrative concerns dominate in multiple accounts. One reviewer alleges that a spouse's check has never been sent, with the provider telling her they "kept it" and requiring repeated phone calls to a person named Rose to issue a replacement. The complaint widens to questions about hours and billing, with references to Medicaid fraud and a troubling sense that hours are misrepresented or inflated to claim insurance for more visits. There are also accusations about how many hours constitute a unit or visit, suggesting confusion or manipulation of the billing model. Another avatar of the same frustration reports that the agency pushes for more visits to bill insurance, while patients with urgent medical needs are left waiting or inadequately attended.

Care delivery, when it occurs, is described as inconsistent, delayed, or inappropriate. One family describes trying to arrange wound care for a PICC line: they are repeatedly contacted for information, promised return calls that never come, and eventually told that they aren't even in the system. On a specific date (10-7-2022), a nurse was reportedly on the way, but the approach shifted mid-call - being asked whether wound care was all that was needed and then nothing happened. The account ends with a sharp judgment that the "home health agency" should be shut down due to the level of unprofessional and incompetent behavior observed. The sense of helplessness is palpable, accompanied by a determination to seek other providers who can deliver timely and competent care.

Accusations of deceptive or evasive conduct surface repeatedly, centered on the figure of Rose. One reviewer alleges that Rose lied about releasing a mother from home health care that a new provider had prescribed differently, and that complaints were filed with both the insurer and Medicare. The same complaint hints at a broader pattern of obfuscation and miscommunication, including being told that someone else would handle a matter who never followed up. These episodes contribute to a broader impression of a frightened family navigating a complex and opaque system, where they feel misled and left to fend for themselves.

Another detailed narrative centers on a transition from a hospital setting. The reviewer reports being connected to St Francis through Memorial Hermann Hospital, with expectations of nursing, physical therapy, and occupational therapy. The reality, however, falls short: nurses came only twice and demonstrated no knowledge of how to bandage a wound, and there was no support from physical or occupational therapy. When the patient sought information, the response was that services had been canceled, but there was no clear answer about who canceled or why. The person who did stand out in this account was Felix, described as professional, knowledgeable, and patient-centered - an exception amid a chorus of unresponsive colleagues. The in-charge figure named Rose is referenced again as a barrier to getting meaningful information, with the complaint that she was not available when needed to resolve the situation.

Despite the dark picture, a single voice among the complaints offers a contrasting note of praise. Felix is singled out as the only intelligent, patient-centered person in the organization, a "bright spot" in an otherwise troubling landscape of miscommunication and underperformance. The reviewer acknowledges that while Felix stood out in a sea of frustration, the other staff and processes around him undermined the potential value of the care, leaving patients and families to cope with a system that appears ill-equipped to meet basic expectations for reliability, skill, and empathy.

Taken together, these experiences convey a deep-seated dissatisfaction with both the quality of care and the administrative backbone that supports it. Families describe hours wasted on hold, promises unfulfilled, and a sense that the agency is more interested in billing than in delivering essential medical services. The recurring allegations of Medicaid-related concerns, misrepresented hours, and the alleged deception around patient releases contribute to a perception that patient welfare is secondary to revenue considerations. In the face of medical needs - such as managing a port-a-Cath, preventing wound deterioration, and ensuring timely nursing and therapy assessments - these accounts suggest a pattern of neglect that patients and their families are eager to escape by seeking alternatives.

For anyone evaluating this agency, the prevailing message from these accounts is caution and vigilance. Read every billing statement carefully, insist on direct confirmation of service hours and visit definitions, and demand clear, timely communication from a named point person rather than a rotating roster of staff. If you encounter resistance, consider escalating complaints with insurers and Medicare, as some reviewers have done. The overarching impression is that reliability, accountability, and compassionate care are not consistently present, and that a patient's health and the family's peace of mind are at risk when relying on this particular home health provider.

This part of Houston, Texas offers convenient access to various amenities such as pharmacies, restaurants, theaters, places of worship, cafes, parks, physicians, and hospitals. With several CVS Pharmacies located within a few miles, as well as a variety of dining options including Kelley's Country Cookin and Pappadeaux Seafood Kitchen, there is no shortage of choices for daily essentials and dining experiences. The neighborhood also provides opportunities for recreational activities with nearby parks like Sugar Lakes Park and Oyster Creek Park. Additionally, there are healthcare facilities in close proximity such as Kelsey-Seybold Clinic and Sugar Land Surgical Hospital for easy access to medical care. Overall, this area offers a well-rounded environment for senior living with a range of services and facilities readily available.

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• Kelley's Country Cookin (1.7 miles)
• Aga's Restaurant and Catering (2.1 miles)
• In-N-Out Burger (2.2 miles)
• McDonald's (2.2 miles)
• Pappadeaux Seafood Kitchen (2.3 miles)
• Sonic Drive-In (2.4 miles)
• Live Oak Grill (2.5 miles)

Theaters

• 2430 Amc Bar Fountains (1.9 miles)
• Regal Edwards West Oaks Mall (5.6 miles)
• AMC First Colony 24 (5.8 miles)

Places of Worship

• Shirdi Sai Jalaram Mandir (2 miles)
• Sugar Land First United Methodist Church (2.9 miles)
• Masjid As- Sabireen (3.5 miles)
• Church of Jesus Christ of Latter Day Saints (4.6 miles)
• Houston Principal Jamatkhana (5.4 miles)
• St Laurence Catholic Church (6 miles)
• Parkway United Methodist Church (7.1 miles)

Cafes

• Starbucks (2.9 miles)
• BlendIn Coffee Club (3.8 miles)
• 85C Bakery Cafe (3.8 miles)
• Starbucks (4.8 miles)
• Panera Bread (5.3 miles)
• Starbucks (5.9 miles)
• Nara Cafe (6.4 miles)

Parks

• Sugar Lakes Park (4.1 miles)
• Lost Creek Park (4.9 miles)
• Oyster Creek Park (5.4 miles)
• Sardar Patel Stadium (6.3 miles)
• New Territory Pecan Park (6.7 miles)
• Patriot Park at Lakes of Austin Park (6.9 miles)

Physicians

• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (4.7 miles)
• Hillcroft Medical Clinic Association (4.8 miles)
• Texas Children's Pediatrics Westchase (5.4 miles)
• Interventional Cardiology Associates (5.6 miles)
• Sugar Land OB/GYN Associates (5.9 miles)
• Rishi Khanna Dmd Pc (6.2 miles)
• My Eyelab (6.5 miles)

Hospitals

• Sugar Land Surgical Hospital (5.8 miles)