Merciful Hands Assisted Living Of Rosstown

13203 Rosstown Drive, Sugar Land, TX 77478

For more information about senior living options: (844) 490-3973

4.4 from 12 reviews
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Assisted Living

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    Overall Review of Merciful Hands Assisted Living Of Rosstown

    Pros

    • pro The facility is highly recommended for quality care and feels like a caring community.
    • pro Merciful Hands Assisted Living is an awesome place for loved ones.
    • pro Merciful Assisted Living is a nice, home-like place.
    • pro Merciful Hands Assisted Living is a great place with experienced staff who show passion in caring for residents.
    • pro The staff are respectful, and it is a good place to recommend for seniors.
    • pro Merciful Hand Assisted Living is well established and professionally operated, with God-fearing, accommodating owners and well-trained, disciplined staff.
    • pro The owner and staff are friendly and take good care of residents.
    • pro The environment is nice and safe, with compassionate, God-fearing staff.
    • pro Mercyful Hands Assisted Living provides exceptional care, a loving and comfortable environment, and a well-managed, high-quality facility with many activities.
    • pro It feels like a home away from home; the staff are professionals.

    Cons

    • pro The food is described as horrible canned meals served to residents, leaving them hungry daily.
    • pro Residents are humiliated for asking for something different, with little to no ice in drinks and meals criticized.
    • pro Staff allegedly photographed residents' soiled diapers and the owner humiliated the residents; the family says this happened, though the owner denies it.
    • pro Residents are scolded for voicing concerns and are never weighed or regularly seen by a doctor.
    • pro Family visits are difficult: attempts to see loved ones often result in the staff scolding on the phone and saying it's not a good time.
    • pro Menus and facility paperwork are never provided to residents or families.
    • pro The facility is described as not fit to operate, with fears for residents' health and concerns about neglect (such as withholding fluids at night and questionable emergency transport practices).

    Review

    Merciful Hands Assisted Living emerges in these accounts as a place many families come to rely on for responsive, compassionate care. Across several testimonials, there is a strong current of trust and warmth: a sense that the home isn't just a facility, but a community where residents are treated with kindness and respect. Reviewers repeatedly describe it as a setting that feels like a family environment, where caregivers and administrators alike strive to create a welcoming atmosphere and to make each resident feel valued. The recurring impression is that care here goes beyond basic duties, aiming to foster comfort, dignity, and a sense of belonging for older adults.

    A core theme across the praise is the character and competence of the staff. Commentators highlight experienced, dedicated caregivers who bring passion to their daily work. The staff are described as respectful, well trained, and deeply committed to their residents' well-being. Several reviews emphasize how the team's attitude - patient, attentive, and genuinely concerned about the residents' happiness and safety - makes a meaningful difference in daily living. Descriptions of staff as "well trained," "highly disciplined," and "passionate about caring" recur, painting a portrait of a workforce that aligns professional standards with humane, compassionate treatment.

    The leadership and overall operation of the facility receive consistent commendation as well. Reviewers speak of owners who are God-fearing and accommodating, with a focus on treating the elderly with humanity rather than money or reward. The tone suggests a family-owned atmosphere where administrators are approachable and supportive of both residents and their families. The sense of a well-established, professionally run home translates into confidence that residents are in a stable, organized environment where routines are respected and care is consistently provided. It's described as a place where the philosophy centers on home-like care and personal attention, rather than on impersonal efficiency alone.

    Several testimonials center on personal, long-term experiences that reinforce confidence in the home. Families describe specific, positive interactions with staff and owners, and speak to the benefits of long tenures with residents who have settled in comfortably. One reviewer notes their father has lived there for two years with no issues, praising the friendliness of both the owner and the staff and expressing a wish to rate the facility even higher than the typical five-star bar. Another account highlights the safety and pleasantness of the neighborhood, and the sense that the people there are God-fearing, considerate, and eager to care for seniors. The overarching message is that the facility can feel like a reliable second home, where deep trust is built over time.

    In addition to the personal narratives of care and community, several reviewers celebrate the daily life and activities that mark Merciful Hands Assisted Living as a lively, engaging environment. Descriptions include both high-quality care and opportunities for meaningful engagement - fun activities that bring smiles to residents and a philosophy of life being celebrated. One account emphasizes that it is a "home away from home" where professionals attend to needs with competence while also ensuring residents enjoy an active, enjoyable daily routine. The recurring impression is of a place that honors residents not only through medical or personal care, but also through opportunities to socialize, participate in activities, and feel included in a lively community.

    Despite the strong positive consensus, there is one deeply critical review that presents a stark contrast. The reviewer asserts serious deficiencies and unsafe practices, painting a picture of care that falls short in several crucial areas. They describe persistent concerns about the quality of food, alleging canned meals that left residents hungry and with little or no access to ice in drinks. The reviewer claims residents are humiliated when they voice complaints and that staff sometimes take photographs of residents' soiled conditions and share them with the owner, leading to further embarrassment. They allege a breakdown in medical oversight, noting that residents are not weighed regularly and that doctors are not routinely involved in the care plan. The account accuses the facility of withholding information from families, failing to communicate emergencies, and pressuring families to make arrangements that prioritize expediency over safety, such as substituting ambulances with family-provided transport.

    This negative experience further alleges a culture of intimidation and retaliation. The reviewer claims that voicing concerns or suggesting changes can provoke anger from staff and even threats of barring family visits. The report also questions administrative transparency, stating that menus and other facility documents are not provided and that the owner denies or disputes what the family has observed. The account extends to broader safety concerns, including claims about fluid intake being discouraged before bed to reduce expected changes, and about transferring residents to the hospital or ICU under questionable circumstances. The reviewer's portrayal is of a facility where communication breakdowns, fear of speaking up, and forceful management style overshadow the potential for a supportive home environment.

    Taken together, these reviews present a nuanced picture. The majority of voices describe Merciful Hands Assisted Living as a compassionate, well-run, and community-centered home where staff dedication, respectful care, and a welcoming atmosphere create meaningful, positive experiences for residents and their families. They emphasize the personal warmth of the team, the sense that the owners are genuinely committed to humane treatment, and the presence of engaging daily life that makes the residence feel like a safe, supportive home rather than a clinical setting. For many families, the facility appears to deliver on its promise of quality care and a nurturing environment.

    Yet the single, strongly worded critique serves as a important reminder that no care setting operates in a vacuum. It underscores the need for transparent communication, consistent medical oversight, and processes that protect residents' dignity and rights even when families cannot be present. Potential clients would be wise to visit, ask pointed questions about nutrition, medical monitoring, staff training, and family communication, and seek current resident and family perspectives. If the facility has made improvements or implemented new policies since the time of the critique, those updates would be critical to understand. In the end, Merciful Hands Assisted Living appears to be a place that many families hold in high regard for the care and community it provides, while also illustrating that ongoing attention to safety, transparency, and compassionate, responsive management remains essential.

    Features

    Housing

    • 11 resident community capacity 11 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • William P X (20 miles away) William P X (20 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Merciful Hands Assisted Living of Rosstown, located in the beautiful city of Sugar Land, TX, offers a warm and nurturing environment for seniors in need of assisted living services. Our community is designed to provide comfort, safety, and support to our residents while promoting independence and maintaining their dignity.

    Our fully furnished accommodations ensure that residents feel at home from the moment they arrive. Each room is thoughtfully appointed to create a cozy and inviting atmosphere. Additionally, our housekeeping services guarantee that the living spaces are always clean and well-maintained.

    Residents can enjoy the beauty of nature in our serene garden or take advantage of the outdoor space for relaxation and socialization. Indoor activities are carefully planned to cater to various interests and abilities, ensuring that there is always something engaging for everyone. Our scheduled daily activities promote social interaction, physical fitness, mental stimulation, and emotional well-being.

    At Merciful Hands Assisted Living of Rosstown, we prioritize the health and wellness of our residents. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure that each resident's medical needs are met promptly. Medication management is also included to help residents take their medications safely and on time.

    Nutrition is an essential part of overall well-being; therefore, our community offers specialized meal preparation services that cater to individual dietary restrictions including diabetes diets. Residents can enjoy delicious meals in our elegant dining room where they can connect with others over a shared meal.

    Transportation arrangements are available for medical appointments as well as visits to nearby pharmacies or restaurants. For those who prefer staying within close proximity to the community premises, several cafes, parks, places of worship, theaters, physicians' offices, pharmacies are conveniently located nearby.

    At Merciful Hands Assisted Living of Rosstown in Sugar Land TX., we strive to create a compassionate environment where seniors can receive personalized care while enjoying a fulfilling and enriching lifestyle.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • CVS Pharmacy (1.1 miles)
    • Walgreens (2.2 miles)
    • Walgreens (2.4 miles)
    • CVS Pharmacy (2.5 miles)
    • CVS Pharmacy (2.9 miles)
    • Walgreens (3.4 miles)

    Places of Worship

    • Shirdi Sai Jalaram Mandir (1 miles)
    • Sugar Land First United Methodist Church (1.8 miles)
    • Masjid As- Sabireen (3.3 miles)
    • Church of Jesus Christ of Latter Day Saints (4.1 miles)
    • Houston Principal Jamatkhana (4.2 miles)
    • St Laurence Catholic Church (5.2 miles)
    • Parkway United Methodist Church (5.8 miles)

    Restaurants

    • Sonic Drive-In (1.3 miles)
    • Whataburger (1.8 miles)
    • Live Oak Grill (2 miles)
    • Kelley's Country Cookin (2.1 miles)
    • Pappadeaux Seafood Kitchen (2.3 miles)
    • Pappasito's Cantina (2.3 miles)
    • In-N-Out Burger (2.4 miles)

    Theaters

    • 2430 Amc Bar Fountains (2.1 miles)
    • AMC First Colony 24 (4.8 miles)
    • Regal Edwards West Oaks Mall (5.8 miles)

    Cafes

    • Starbucks (2.3 miles)
    • BlendIn Coffee Club (2.6 miles)
    • 85C Bakery Cafe (5.1 miles)
    • Starbucks (5.5 miles)
    • Starbucks (5.6 miles)
    • Panera Bread (6.5 miles)

    Parks

    • Sugar Lakes Park (3.1 miles)
    • Lost Creek Park (4.4 miles)
    • Oyster Creek Park (4.8 miles)
    • Sardar Patel Stadium (5.3 miles)
    • New Territory Pecan Park (5.4 miles)
    • Patriot Park at Lakes of Austin Park (6.4 miles)
    • Brazos Bend Extended Day (6.4 miles)

    Physicians

    • Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (3.5 miles)
    • Hillcroft Medical Clinic Association (3.7 miles)
    • Interventional Cardiology Associates (4.6 miles)
    • Sugar Land OB/GYN Associates (4.9 miles)
    • Rishi Khanna Dmd Pc (5.1 miles)
    • My Eyelab (5.4 miles)
    • Texas Children's Pediatrics Westchase (6.6 miles)

    Hospitals

    • Sugar Land Surgical Hospital (4.7 miles)

    Frequently Asked Questions

    Where is Merciful Hands Assisted Living Of Rosstown?

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