Greenwood Oaks Retirement Ctr

Pros

• The nurses and staff were attentive and ensured patients were bathed and their linens changed daily.
• The staff were very kind and helpful.
• Most of the nurses were wonderful and cared for patients as if they were family.
• Nurse Denise is the best; she really cares about her patients.
• CNA Hope was wonderful and demonstrated genuine care.
• The staff were friendly, helpful, and active.
• The facility was very clean, and the food was very good.
• The PT and OT teams are fabulous and helped patients make great progress.
• Greenwood Center's nurses, CNAs, kitchen, and cleaning staff are five-star in care.
• The caring environment and attentive staff helped families through difficult times.

Cons

• They described the facility as filthy, with sheets stained by food and hair, flying black bugs, and a cigarette smell throughout.
• They claimed rooms were extremely hot with no thermostat, making the environment uncomfortable and unsafe.
• They stated staff were rude and unhelpful, and some front desk personnel were nasty toward visitors.
• They alleged chronic delays in care, including late nurses, delayed pain medications, and lack of assistance to use the bathroom.
• They reported belongings being moved repeatedly or lost, including dentures, and some items discarded in a garbage bag after a family member's death.
• They described an outbreak of scabies that required cleaning all patient rooms.
• They warned others not to use Greenwood, saying it is awful and to go somewhere else.
• They criticized a nurse practitioner, Edith, as the worst and suggested her license should be revoked.
• They claimed the kitchen did not accommodate dietary restrictions and repeatedly served meat to a non-meat diet patient.
• They indicated the facility is understaffed, with some CNAs absorbed on their phones and weekend staff being inadequate.
• They noted that moving residents near the nurses' station led to further loss of belongings and questioned the safety of such practices.

Review

The collection of accounts from Greenwood portrays a facility that inspires strong feelings, ranging from heartfelt gratitude for compassionate, attentive care to stern warnings about serious shortcomings. Across many reviews, families emphasize that the staff can be incredibly caring and responsive, making a difficult process more bearable. Several reviewers praise the nursing and support teams for their attentiveness - helping with daily needs such as bathing and linen changes, staying nearby when help is needed, and offering reassurance during the most challenging moments. In these moments, loved ones felt seen and supported, and some families express real appreciation for the way nurses and aides handled conversations, comfort, and routine tasks during transitions and end-of-life care.

There are clear threads of appreciation for individual staff members who stood out to families. Comments highlight a nurse named Denise as particularly caring, and a CNA identified as Hope as very wonderful in helping her patients. The social workers and the administration also receive positive remarks from several visitors who felt the team was responsive, organized, and supportive during visits, treatment planning, and the recovery process. Rehabilitation services - specifically physical therapy and occupational therapy - are also praised by some, with accounts of notable progress and encouragement that helped patients regain mobility and strength. In several reviews, the overall tone is one of gratitude for staff who went above and beyond to keep patients comfortable and safe, and for an administrator who was described as kind and attentive.

Yet the same campus is revealed through other voices as a place where organization and staffing gaps can profoundly affect patient experience. A number of reviewers recount traumatic or disappointing episodes that overshadow the good care. Some describe the implementation of hospice and bed adjustments as well-intentioned but disruptive, with patients moved multiple times and belongings going missing or being damaged in the process. In one distressing instance, a family recounts that their loved one's dentures vanished and could not be recovered, while other items ended up in garbage bags. These details, coupled with reports of rude or dismissive front-office staff, create a counter-narrative to the otherwise comforting stories and leave families wishing for tighter, more respectful communication and accountability.

Outbreaks and environmental concerns surface frequently in these accounts, underscoring ongoing quality-of-care questions. Several reviews mention a scabies outbreak around Christmas that required extensive cleaning, and others describe rooms that felt dirty, with smells of cigarettes, visible bugs, and linens that did not meet expectations. Issues of temperature control, cleanliness, and general ambience are described with frustration in some posts, including complaints about hot rooms, dirty sheets, and a lack of timely attention to basic needs like using the bathroom or receiving pain meds after surgery. The impression is that physical conditions and infection-control measures were inconsistent, contributing to a sense that safety and comfort were not always prioritized.

Communication appears as another central theme in shaping experiences. Some reviewers report delays and gaps in information, trouble reaching loved ones by phone, or being told conflicting things about a patient's status. There are mentions of broken phones, nonfunctional room phones, and repeated explanations that feel unsatisfactory to families trying to stay connected with their relative. In some cases, families felt dismissed or treated rudely when seeking information or assistance, and a few reviews explicitly warn others not to trust the facility, citing a lack of care and responsiveness at critical times. These communication and responsiveness issues color the overall impression and lead some readers to question whether the facility is the right fit for certain patients or situations.

Despite the negatives, several entries remind readers that Greenwood has a core audience of highly appreciative families who felt their loved ones were treated with dignity and kindness. Positive notes about the overall atmosphere, the warmth of certain caregivers, and the tangible progress seen in rehabilitation efforts can coexist with critiques about staffing levels, infection control, and administrative management. Some reviewers describe repeat visits and ongoing comfort, while others express a firm belief that the facility, overall, did not meet their expectations or needs, especially in terms of consistency and responsiveness.

In sum, Greenwood emerges as a place where exceptional care and genuine compassion are possible, particularly when certain nurses, CNAs, and therapists are involved. At the same time, the facility is also a setting where administrative challenges, staffing pressures, infection-control incidents, and inconsistent communication can lead to deeply negative experiences. Prospective families and patients would likely benefit from direct conversations with current staff and residents about day-to-day operations, the availability of assistance, and the facility's approach to infection control and environmental cleanliness. The stories suggest that with the right combination of attentive caregivers and solid administrative support, Greenwood can be a caring and supportive environment; with broader systemic shortcomings, it can become a source of distress and frustration for families at a moment when care and clarity are most needed.

This part of Warwick, Rhode Island, offers a variety of amenities that could make it a desirable location for senior living. With several cafes and restaurants within a few miles, there are plenty of options for dining out or grabbing a cup of coffee with friends. There are also several pharmacies and medical facilities nearby, providing convenient access to healthcare services. For entertainment, there are theaters and parks in the area, offering opportunities for leisure activities. Additionally, the proximity to T.F. Green Airport could be convenient for those who enjoy traveling or have family coming to visit. Overall, this neighborhood offers a mix of convenience and recreational opportunities that could make it a comfortable and enjoyable place for seniors to reside.

Cafes

• West Shore Coffee Bar (0.7 miles)
• Cafe Tempo Coffee House (2.4 miles)
• Starbucks (2.5 miles)
• Panera Bread (4 miles)
• Starbucks (4 miles)
• Panera Bread (5 miles)
• Borealis Coffee Roasters (5.4 miles)

Restaurants

• Sam's Inn (0.9 miles)
• Iggy's Boardwalk (1.9 miles)
• Crow's Nest Restaurant (1.9 miles)
• Chipotle Mexican Grill (2 miles)
• Iron Works Tavern (2 miles)
• Chelos Waterfront Bar & Grille (2.2 miles)
• Not Your Average Joe's (3.3 miles)

Transportation

• Green Airport (PVD) (1.6 miles)
• T. F. Green Airport (1.9 miles)

Physicians

• Andreozzi, Mark Dr-ENT & Allergy (2.1 miles)
• Tollgate Allergy And Asthma (2.4 miles)
• Ortho Ri (2.5 miles)
• Caring For Women (2.6 miles)
• Toll Gate Pediatrics (2.6 miles)
• Tri County Urology (2.6 miles)
• Doctor Newstead's Office (2.8 miles)

Pharmacies

• Walgreens (2.2 miles)
• Suburban Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5 miles)

Places of Worship

• St Paul Evangelical Lutheran Church (2.9 miles)

Theaters

• Apple Cinemas (3 miles)
• Showcase Cinemas Warwick (4.9 miles)

Hospitals

• Kent County Memorial Hospital (3 miles)
• Bradley Hospital (6.5 miles)
• Women and Infants Laboratory (7.2 miles)
• Hasbro Children's Hospital (7.3 miles)

Parks

• Playground (3.7 miles)
• Roger Williams Park (5.3 miles)
• Colt State Park (7.4 miles)