West Shore Health Center

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  • Interior

    A cozy living room with armchairs arranged around a fireplace, featuring wooden floors and elegant interior design.

  • Bedroom

    A simple hospital room with a single bed, TV, and window.

  • Trees

    A beautiful garden scene with a wooden gazebo surrounded by lush greenery and well-manicured landscaping.

  • Landscaping

    A sign for West Shore Health Center surrounded by greenery.

  • Garden

    A serene garden scene with a wooden bench, surrounded by blooming yellow flowers and lush greenery.

  • Seating Area

    A cozy lobby seating area with comfortable chairs and a fireplace.

  • Outdoor Seating

    A brick building with outdoor seating and well-maintained landscaping, featuring stairs leading to the entrance.

  • Library

    A view into a library through a wooden door, showing an interior with a lamp, plant, and seating area.

  • Hallway

    A hallway with wooden paneling and flooring in a building interior.

West Shore Health Center

109 West Shore Road, Warwick, RI 02889

For more information about senior living options: (844) 490-3973

3.3 from 28 reviews
5 stars
12
4 stars
4
3 stars
2
2 stars
0
1 stars
10

Skilled Nursing Facility

Overall Review of West Shore Health Center

Pros

  • pro The staff are very friendly and accommodating.
  • pro The PT and OT were amazing.
  • pro The small, cozy setting makes the facility feel welcoming.
  • pro Friday cookouts and the ice cream truck were enjoyed.
  • pro The care during rehab was great.
  • pro The staff are kind, efficient and very caring.
  • pro The facility is clean and well-maintained.

Cons

  • pro Nursing and CNA staff are described as incredibly rude, uninformed, and lacking compassion, appearing to clock in rather than care for patients.
  • pro The leadership is accused of caring only about money, with patients treated as objects rather than people.
  • pro Follow-up on patient care is reportedly poor and disorganized, with the right hand not knowing what the left hand is doing.
  • pro A HIPAA-related information issue is described, with staff claiming no form existed to sign and later stating information could not be shared because the form wasn't signed.
  • pro Family members say complaints about care have fallen on deaf ears.
  • pro The facility is labeled the worst, with rude nurses, unresponsive communication, and meals described as dry and unsatisfactory.
  • pro An elderly patient was released after surgery without a walker, raising safety concerns.
  • pro External rankings are cited as negative, with US News and World Report giving only two out of five stars.
  • pro The staff, including nurses and nurse practitioners, are described as incompetent.
  • pro Parking and traffic safety issues are noted, such as cars repeatedly stopping at a stop sign and parking being tight.

Review

West Shore Health Center presents itself to visitors as a small, homey place with a surprisingly strong mix of experiences. Several reviews spotlight a warm, welcoming environment that feels less like a hospital and more like a family-oriented residence. The place is described as clean and cozy, with a genuine effort to create small-town comforts: Friday cookouts, an ice cream truck, and a general sense that the facility is easy to forge connections with. For many families, the intimate size contributes to an approachable atmosphere where staff members can feel more like caretakers you know than distant professionals.

On the other hand, the same threads of care that some families celebrate are interpreted by others as a sign of a service that is all about getting through the day rather than addressing people as individuals. Several reviewers note that while the physical space is appealing and the day-to-day routines offer a friendly cadence, problems arise at the leadership level and in how families are treated. One review describes the place as clean and suitable for their mom "as long as you can handle rudeness and disrespect as a family member from the leading staff," with a blunt accusation that the administration "cares nothing about you as a person" and is "all about the $$$." The tension between a warm, homey setting and a perception of profit-driven motives creates a complicated impression for potential residents and their families.

There is a recurrent theme about the quality of nursing and aide care. Some families report profoundly positive experiences with the front-line staff, praising responsive nurses and attentive therapists. In particular, the physical therapy and occupational therapy teams are praised as "amazing," and a number of specific caregivers are named with affection and gratitude. One family member highlights Stephen, the night nurse, for keeping them in the loop, while another notes dedicated caregivers who go "well above and beyond" to bring joy to a resident. The praise extends to long-term residents whose daily routines - haircuts, manicures, and on-site activities like bingo - become meaningful parts of their lives, underscoring the care and attention that can be found on the floors.

Yet, interwoven with those stories of compassion are serious complaints about communication, consistency, and respect. Several reviews detail instances of rude or poorly informed nursing and CNA staff, with mentions of inconsistent information shared with families and patients. Specific anecdotes include confusion around HIPAA forms and the ability to share information, accusations that staff "clock in" without genuine engagement, and concerns that follow-up on patient care can be a real struggle. In one particularly stark account, a family member relays that a nurse claimed there was no HIPAA form for the patient to sign, only to be told the next day that information could not be shared because the form had not been signed - a situation that left the family frustrated about privacy and communication. Complaints from families about feeling unheard or neglected appear in multiple threads, contributing to a perception that some problems are systemic rather than isolated incidents.

Safety and logistical issues also surface in the feedback. One reviewer notes a hazard - cars routinely parking at a stop sign - that raises concerns about safety and visibility for residents and visitors. Another family recounts a troubling discharge scenario where a patient was sent home after a hip fracture without a walker, underscoring potential gaps in discharge planning and post-acute readiness. A separate comment about parking being tight adds to a practical picture of a facility that is intimate and convenient in some ways but challenged by everyday logistical constraints. These anecdotes highlight that, for some families, the practical experience of care can feel compromised even when the clinical staff shows warmth.

Against this backdrop of mixed reviews, there are many heartfelt testimonials of gratitude and relief. Several families convey deep appreciation for the care their loved ones receive, sometimes after difficult journeys. Messages from relatives in Florida and beyond thank the staff for supporting a family member and present a portrait of caregivers who provide not just medical attention but emotional steadiness and dignity. Stories of recovery and progress - like a grandmother returning home after rehab with renewed strength - or of a loved one greeting staff by name and being treated with respect offer a counterbalance to the more negative feedback. These accounts emphasize the human dimension of care: the nurses, aides, therapists, and behind-the-scenes teams who dedicate themselves to making each resident feel seen and valued.

In summary, West Shore Health Center appears to be a place of strong contrasts. For many families, the facility offers a clean, comfortable environment with a patient-centered touch and notable therapy services. The staff, when engaged in front-line care, can be kind, proactive, and deeply appreciated by those they serve. Yet there are clear critiques about leadership, consistency in information, the handling of privacy and patient data, and the overall sense that some days feel administratively heavy rather than person-centered. The reviews collectively paint a picture of a place that can be a beacon of compassionate rehab and daily life for seniors, while also exposing gaps that can frustrate families who are navigating medical, administrative, and safety concerns during a loved one's stay. For anyone considering this facility, weighing the vivid gratitude of some families against the pointed criticisms of others will be essential to getting a complete sense of what West Shore Health Center can be for a specific resident and family.

Features

Housing

  • 145 resident community capacity 145 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Theodore F Green State (1 miles away) Theodore F Green State (1 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The West Shore Health Center is a premier assisted living community located in Warwick, RI. We offer a wide range of amenities and care services to ensure that our residents live comfortably and enjoy a high quality of life.

Our amenities include a beauty salon, where residents can pamper themselves with haircuts, styling, and other salon services. There is also cable or satellite TV available in each apartment for entertainment. Additionally, we provide community operated transportation to help our residents get around town conveniently.

For those who are tech-savvy or want to stay connected with loved ones, we have a computer center and Wi-Fi/high-speed internet access throughout the community. Our dining room offers restaurant-style dining with delicious meals prepared by our experienced chefs. We also cater to special dietary restrictions.

To promote an active lifestyle, we have a fitness room and wellness center where residents can engage in exercise programs and mental wellness activities. For leisurely activities, we have a gaming room, small library, and outdoor space for relaxation or socializing.

At West Shore Health Center, our care services are available 24/7. We have a 24-hour call system and supervision to ensure safety at all times. Our staff provides assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their medications on time.

We understand the importance of social engagement and offer various activities for our residents. These include concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep everyone entertained.

Located in Warwick, RI, our community is surrounded by numerous amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options (including transportation to doctors' appointments), places of worship nearby. There are also hospitals nearby for easy access to medical care if needed.

At West Shore Health Center, we strive to provide exceptional care and create a warm and welcoming environment for our residents. Come and experience the best in assisted living with us.

Nearby Places of Interest

Transportation

  • Green Airport (PVD) (1.7 miles)
  • T. F. Green Airport (2 miles)

Restaurants

  • Chipotle Mexican Grill (1.7 miles)
  • Iron Works Tavern (2.1 miles)
  • Sam's Inn (2.1 miles)
  • Iggy's Boardwalk (3.3 miles)
  • Chapel Grille (3.4 miles)
  • Tavern in the Square (3.5 miles)
  • Crow's Nest Restaurant (3.7 miles)

Pharmacies

  • Suburban Pharmacy (2 miles)
  • CVS Pharmacy (2.8 miles)
  • Walgreens (3.1 miles)
  • CVS Pharmacy (3.1 miles)
  • CVS Pharmacy (3.7 miles)
  • Walgreens (3.8 miles)
  • CVS Pharmacy (3.9 miles)

Cafes

  • West Shore Coffee Bar (2.1 miles)
  • Starbucks (3.3 miles)
  • Panera Bread (3.3 miles)
  • Borealis Coffee Roasters (3.4 miles)
  • Starbucks (3.4 miles)
  • Cafe Tempo Coffee House (4 miles)
  • Panera Bread (5.8 miles)

Physicians

  • Xra Medical Imaging (3 miles)
  • Bling Eyewear (3.4 miles)
  • Ortho Ri (3.5 miles)
  • Andreozzi, Mark Dr-ENT & Allergy (3.8 miles)
  • Tollgate Allergy And Asthma (4 miles)
  • Caring For Women (4.1 miles)
  • Toll Gate Pediatrics (4.1 miles)

Parks

  • Roger Williams Park (3.5 miles)
  • Playground (3.8 miles)
  • Bold Point Park (5.9 miles)
  • India Point Park (6.1 miles)

Places of Worship

  • St Paul Evangelical Lutheran Church (3.5 miles)

Theaters

  • Apple Cinemas (3.7 miles)

Hospitals

  • Kent County Memorial Hospital (4.3 miles)
  • Bradley Hospital (4.5 miles)
  • Women and Infants Laboratory (5.4 miles)
  • Hasbro Children's Hospital (5.4 miles)

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