Right At Home

Pros

• Right at Home is helpful for in-home care for aging parents.
• Maxine Hutchins is a great ambassador for Right at Home and a wonderful member of the elder community in Rhode Island through Elves for Elders.
• Right at Home comes highly recommended.
• The staff at Right at Home is very professional and courteous.
• Right at Home is a wonderful company with an incredible staff.
• Right at Home is a go-to for families, and their care impresses more and more over time.
• Clients feel blessed to have Right at Home to reach out to when a family is in need, and they believe their loved ones will be in amazing hands.

Cons

• The agency is described as wildly unprofessional and disorganized from the start.
• There is clear miscommunication about the number of days of care, leaving the client uncertain about services.
• The plan to send a CNA just to assess, rather than provide ongoing care, created confusion and doubt about qualifications.
• The remark that the agency would "put a body in the house" and questions about background checks are alarming.
• The $39/hour rate is viewed as unreasonable and overpriced.
• There is concern that the agency cannot ensure caregivers are truly qualified to care for a bedridden elderly person.
• The intake staff showed little interest in addressing concerns when the client decided to try another agency.
• The office environment is described as unprofessional (basement, broken furniture) and poorly maintained.
• Frequent shift changes and caregiver turnover cause distress to the elderly patient due to lack of continuity.
• Some caregivers lack driving licenses or appropriate experience, and driving/errands expectations were not met.
• Transportation costs and mileage charges are unclear or misrepresented, leading to surprise fees.
• The agency is accused of not delivering promised services and of not being truthful about what is provided.
• Overall, communication and follow-up are poor, with little coordination between departments.

Review

The collection of experiences with Right at Home paints a complicated portrait of an in-home care provider that many families hoped would offer stability, safety, and peace of mind, but which in several cases has delivered the opposite. Across multiple reviews, the thread that runs strongest is a deep frustration with miscommunication from the very beginning and a sense that the intake and office processes lack the rigor and care that families expect when entrusting a vulnerable loved one to caregivers who will be entering their home daily.

The trouble starts, for many, with simple scheduling details that never seem to settle. In one account, the family clearly stated a need for care three days a week during the intake, only to receive a follow-up call offering five days. Rather than seeing this as a simple mix-up, the caller framed it as if the initial request might have been misunderstood, leaving the family to scramble to accommodate an arrangement that wasn't what they asked for. The confusion did not end there. A CNA was sent to assess the mother's needs for a single shift, ostensibly to determine a match for ongoing care, but the reviewer later learned that this assessment was being treated as a one-off encounter rather than a step toward a continuous placement. This pattern - assessments that feel like one-off visits and plans that drift away from the family's stated needs - created a sense that the agency's workers were more interested in "putting a body in the house" than in placing the right, qualified caregiver.

The sense of carelessness extends beyond scheduling. One reviewer explicitly recalls hearing a staff member describe the process as a weeks-long trial and error, peppered with the term "wonky people," before finding the right fit. For families caring for a completely vulnerable elder, that phrase is jarring. The speaker questions whether background checks or appropriate vetting are a priority when the organization seems content to cycle through a rotating cast of caregivers. The financial sting adds to the concern: a stated prime rate of $39 per hour is cited, which then collides with the broader worry about the level of qualification and fit. In short order, the fear emerges that "anyone" will be sent into a home to care for someone who already requires a high level of professional skill and sensitivity.

A more visceral discomfort comes from the impression that the office environment itself reflects the service's quality. One reviewer describes walking into a basement office with broken-down furniture, a setting that feels unprofessional and unwelcoming for families already under stress. This physical disarray reinforces a larger worry: if the internal operations look neglected, how can families trust that the actual care delivered to a bedridden, elderly mother will be thorough and reliable? The same reviewer narrates ongoing communication breakdowns and a lack of follow-through that extend from the office to the home, leaving families to chase updates and promising assurances that never fully materialize.

In several accounts, the impact on the elder directly shows up as emotional and logistical turmoil. A family with 24-hour aides found themselves dealing with constant shifts and a rotating cast of caregivers, which triggered meltdowns in a mother with dementia whenever a familiar aide wasn't present. The agency reportedly refused to send a caregiver the family had requested, and instead dispatched a random substitute. The result was predictable distress for the patient and frustration for the family, who felt unheard and dismissed. When the family tried to address the situation, the intake staff offered a minimal, noncommittal response: a suggestion to "give us a call if the other agency doesn't work out." In these reviews, the caregivers' consistency - one of the most critical elements of dementia and general elder care - appears compromised, eroding trust and confidence.

Several accounts zoom in on specific operational gaps that compound the overall unease. One reviewer describes a caregiver who had no driving license and was unable to perform essential tasks like driving the elder to appointments or running errands, yet the agency had previously secured a consent for vehicle use. Another reviewer recounts laborious searches for a caregiver by the elder's last name, only to see a young staffer left to navigate a maze of offices and names without adequate support. The combination of insufficient qualified personnel, inadequate transportation arrangements, and poor initial onboarding paints a troubling picture of a system that promises comprehensive senior care but delivers uncertainty and risk instead.

The experiences also reveal a tension around expectations and transparency. Several reviewers flag the handling of payments and mileage - claims that clients are charged after the initial miles or that transportation costs are not clearly explained upfront. There is a persistent sense that the agency's communications are designed to keep things moving rather than ensure families fully understand what they are paying for and what they should expect. A speaker even asserts that Right at Home feels like a vehicle for selling services that do not materialize as promised, urging others to "be aware" and not take the agency at its word without verification.

Still, the landscape is not uniformly bleak. Interspersed among the criticisms are affirmations from families who found value in the agency's help. Some praise Right at Home as a reliable resource for aging in place, highlighting staff who distinguished themselves through professionalism and courtesy. A well-known ambassador in Rhode Island - Maxine Hutchins - appears in one of the reviews as a positive touchpoint, with other families noting the agency's broader community involvement, such as Elves for Elders. Positive testimonials speak to the potential for excellent care when the right match is made and when staff members embody the care, empathy, and reliability families hope to see. Other reviewers emphasize the emotional relief and comfort that come from having dependable support during difficult times, even if their experiences are not universally consistent.

Taken together, the reviews sketch a nuanced, often conflicting portrait of Right at Home. The common threads are understandable: families seek clarity, consistent and qualified caregiving, dependable scheduling, and transparent billing. When those elements align, some reviewers sing praises about the agency's impact on their loved ones, the warmth and professionalism of certain staff, and the importance of community engagement. When they don't, they recount a cascade of miscommunications, unplanned staff rotations, gaps in care, and experiences that heighten stress for both elder and family caregiver. The result is a call for more rigorous intake practices, stricter background checks, better caregiver matching, clearer communication, and more reliable execution - essentials for any service entrusted with the daily care of someone's aging parent.

This part of Warwick, Rhode Island offers a variety of amenities and services that cater to the needs of seniors. With several physicians specializing in various fields nearby, including orthopedics, allergy and asthma, women's health, pediatrics, urology, and ENT/allergy care, residents have easy access to quality healthcare. Additionally, there are pharmacies within close proximity for convenient medication refills. Transportation options are readily available with two airports nearby for those who may need to travel frequently. The area also boasts a selection of cafes and restaurants offering a range of dining options. For leisure activities, there are theaters for entertainment and parks for relaxation or outdoor activities. Hospitals such as Kent County Memorial Hospital are within short driving distance in case of medical emergencies. Overall, this neighborhood provides a well-rounded environment suitable for senior living.

Physicians

• Ortho Ri (0.9 miles)
• Tollgate Allergy And Asthma (1.3 miles)
• Caring For Women (1.3 miles)
• Toll Gate Pediatrics (1.3 miles)
• Tri County Urology (1.3 miles)
• Andreozzi, Mark Dr-ENT & Allergy (1.3 miles)
• Doctor Newstead's Office (1.4 miles)

Cafes

• Starbucks (1 miles)
• Cafe Tempo Coffee House (1.3 miles)
• West Shore Coffee Bar (2.3 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.1 miles)
• Panera Bread (4.2 miles)
• Bean Barn RI (5.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Suburban Pharmacy (3.2 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.3 miles)

Transportation

• T. F. Green Airport (1.1 miles)
• Green Airport (PVD) (1.2 miles)

Restaurants

• Crow's Nest Restaurant (1.2 miles)
• Iron Works Tavern (1.2 miles)
• Chipotle Mexican Grill (1.5 miles)
• Not Your Average Joe's (1.7 miles)
• Chelos Waterfront Bar & Grille (1.9 miles)
• McDonald's (2 miles)
• Sonic Drive-In (2.2 miles)

Places of Worship

• St Paul Evangelical Lutheran Church (1.3 miles)
• St John & Paul Rectory (6.9 miles)

Theaters

• Apple Cinemas (1.4 miles)
• Showcase Cinemas Warwick (4.1 miles)

Hospitals

• Kent County Memorial Hospital (1.6 miles)
• Kent Hospital Laboratory Services (6.9 miles)
• Bradley Hospital (7 miles)
• Women and Infants Laboratory (7.1 miles)
• Hasbro Children's Hospital (7.2 miles)

Parks

• Playground (2.3 miles)
• Roger Williams Park (5.2 miles)