Manchester Presbyterian Lodge

Pros

• The staff at Manchester Commons are wonderful, professional, and caring.
• The rehab and therapy teams provide outstanding, supportive care.
• The building is beautiful and well maintained.
• The Avonia Springs Neighborhood setup is praised for compassionate care.
• The staff are loving, compassionate, and dedicated professionals who treat residents with respect.
• Reviewers consistently express high regard for Manchester Commons and would highly recommend it.
• Residents are helped to return home after rehab thanks to the staff's efforts.

Cons

• The facility provides terrible care for patients.
• It lacks proper supervision of dementia patients, with care described as low quality and potentially dangerous.
• It is characterized as profit-driven, expensive, and accused of exploiting residents for money.
• It charges about 500 per day while failing to provide adequate supervision, allowing residents to wander when they cannot walk.
• The rooms and facilities are not clean, with wet towels on counters, dusty doors, and stale room air.
• Equipment is poor and does not work well.
• There is a report that overuse of pain medication nearly killed an 88-year-old patient.
• The reviewer would not recommend the facility.

Review

Across the collection of experiences shared, Manchester Commons emerges as a place that inspires very different reactions depending on who you ask. Some families describe it as a compassionate, well-run environment that helped their loved ones recover, regain independence, or simply feel at home during a difficult period. Others report serious concerns about safety, supervision, cleanliness, and the cost of care. Taken together, the anecdotes sketch a picture of a facility that can be life-changing in the best possible way for some residents and distressing or dangerous for others.

On the positive side, several reviewers emphasize outstanding staff, responsive care, and meaningful rehabilitation outcomes. One visitor who recently completed knee-replacement rehab in the Sandpiper unit praised the entire team - from nurses and aides to therapy and maintenance - for making her feel cared for and at home. She highlighted specific individuals - Mike, her first-shift nurse, who "went to bat" for her, and an aide who consistently checked in and went out of her way to comfort and encourage her - even when she didn't request anything. Her experience culminated in going home, crediting the staff across departments for the successful outcome. Other accounts echo this sentiment: residents and families repeatedly commend the professionalism, kindness, and attentiveness of the staff, noting that front-office personnel, kitchen staff, and therapists all contribute to a supportive and cohesive care environment.

Several reviews also celebrate the facility's physical spaces and organizational approach. One Erie-based reviewer described a 1-week rehab stay as wonderfully pleasant, emphasizing a beautiful, well-maintained building and professional, caring staff who were willing to accommodate requests from the kitchen staff on behalf of the guest. Another family member expressed deep appreciation for the Avonia Springs Neighborhood layout, praising the "neighborhood" concept and the compassionate care received by an elderly relative who has lived there for over a year. In these narratives, the setting - well-kept rooms, welcoming staff, and a culture of respect - contributes meaningfully to the healing and adjustment process.

Longer-term residents and families also express strong confidence in the care provided in various wings of Manchester Commons. Statements about the Sk?illed Nursing, Assisted Living, and rehab avenues reflect a belief that the staff are not only capable but genuinely caring, with specific mentions of loving and compassionate caregivers who treat residents with dignity. Several families note that their parents and spouses have thrived in this environment, with some testimonials emphasizing that caregivers avoid shortcuts and strive to meet each resident's needs, often going beyond the basics to ensure comfort and well-being. The sentiment is that, when work culture aligns with patients' best interests, Manchester Commons can offer a high-quality, dependable care experience.

Yet, the same facility is described in starkly contrasting terms by other reviewers. A number of comments allege serious safety and supervision gaps, particularly for residents with dementia. One reviewer recounted multiple falls involving an elderly mother-in-law, asserting that supervision was inadequate and that overcharging - over $500 per day - made the care feel more like a financial transaction than a commitment to safety and well-being. The accusation of a profit-driven motive, coupled with reports of wandering residents who cannot walk unaided, paints a worrying picture of risk to vulnerable individuals. These concerns extend to discussions about room cleanliness and equipment: reports of unclean rooms, wet towels left on counters, dusty doors, stale air, and aging or poorly functioning equipment suggest that standards may vary dramatically by unit and shift.

Other reviewers raise urgent safety concerns related to infection control and general maintenance. One account describes a concerted effort by staff to disinfect rooms and protect residents during a Covid-era check, yet still characterizes equipment as poor and unreliable. The same reviewer mentions a specific room - E10 - implying a potential pattern of issues in certain rooms or areas. Taken together, these anecdotes suggest a perception that, while some departments or shifts are highly effective, others may struggle with basic upkeep and safety practices, with consequences significant enough to discourage family members from recommending the facility unreservedly.

There are also emotionally charged notes about pain management. One reviewer describes a frightening moment where overuse of pain medication left a patient in a perilous state, underscoring the importance of careful, individualized medical oversight in rehab settings. This cautionary tale contrasts with the many positive experiences tied to strong advocacy from dedicated nurses and aides, reminding readers that medical care quality can be highly variable and that attentive, balanced pain control is essential to safe recovery.

Overall, the collection presents a facility that can provide outstanding, life-changing care under the right circumstances and within certain units or teams, but that also presents real and troubling concerns for other residents and families. For some, the care experience hinges on individual staff members - like the nursing, therapy, and maintenance teams who go above and beyond - and on the specific neighborhood or unit in which their loved one resides. For others, it centers on supervision quality for high-risk residents, cleanliness and maintenance standards, and the appropriate management of medications and infections. If you are considering Manchester Commons, these voices suggest that visiting and talking with staff, touring the specific unit your loved one would inhabit, and asking pointed questions about supervision, safety protocols, cleanliness, and care plans will be essential steps in making an informed decision.

Restaurants

• Creamland Drive-In (0.8 miles)
• U Pick 6 Public House (2.1 miles)
• Applebee's (4.4 miles)
• Taco Bell (4.4 miles)
• McDonald's (4.5 miles)
• Burger King (4.5 miles)
• Long John Silver's (4.5 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• Wegmans (1.5 miles)
• CVS Pharmacy (3.9 miles)
• Pharmacy Innovations (4.3 miles)
• Southern Tier Home Infusion (4.3 miles)
• CVS Pharmacy (4.5 miles)
• Lakeshore Isotopes (4.6 miles)

Physicians

• Ridgeway Medical Center (1.6 miles)
• Primary Care Partners (2.6 miles)
• Jeffrey D Kim, DO (2.6 miles)
• Kenneth R Mink (3.2 miles)
• Westminster Family Practice (3.2 miles)
• R W Petruso Hearing & Adlgy (3.4 miles)
• Forest Hills Family Practice (3.8 miles)

Transportation

• Erie International Airport (ERI) (2.2 miles)
• Budget Rent A Car (2.7 miles)

Hospitals

• Upmc Hamot (4.3 miles)
• Millcreek Community Hospital (6.6 miles)

Parks

• Presque Isle State Park (4.5 miles)
• Victory Park (5.9 miles)

Cafes

• Starbucks (5.3 miles)
• Starbucks (6.2 miles)
• Starbucks (6.5 miles)
• Market Café (6.6 miles)
• Tim Hortons (6.8 miles)
• Panera Bread (6.9 miles)

Places of Worship

• First Presbyterian Church of Girard (6.5 miles)

Theaters

• Tinseltown USA (6.8 miles)