Westlake Woods in Erie, PA
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3302 West Lake Road, Erie, PA 16505
For more information about senior living options: (844) 490-3973
The Westlake Woods staff are warm, welcoming, and genuinely caring. The community is beautiful, clean, and inviting with a positive, engaging atmosphere. Grace, the Sales Director, is amazing to work with and highly knowledgeable. The activities program is varied and engaging, offering opportunities that meet residents' needs. The care and support provided to residents is top-notch, giving families confidence in the care they receive. The meals are delicious and provide a five-star dining experience. The sense of community and belonging makes Westlake Woods feel like home for residents.
They believe that 0 stars should be an option. They describe the facility as horribly run, with human feces on the walls and dried urine on the floors, and note that over 30 complaints have been filed with no improvement. They claim the staff do not care for residents, that care is overpriced and substandard, and that the positive reviews are scams to lure people in. They characterize the place as overpriced, understaffed, and depressing. They report prejudice against people of color and favoritism among staff, calling it unprofessional. They state that WLW accepts residents beyond the assisted-living level while employing uncertified staff, with only a few days of on-the-job training. They cite routine short-staffing and high turnover that degrade resident care. They indicate the memory care facility is not equipped to meet certain resident needs and that the care provided did not meet their expectations, with few activities offered.Westlake Woods in Erie is best suited for active seniors who prize a warm, home-like atmosphere, a strong sense of community, and hands-on staff who build real relationships. It works well for families seeking a facility where everyday life feels social and personalized, with access to a lively activities calendar, comfortable private rooms, and dependable meals. Those with moderate care needs who want robust engagement and supportive staff will likely be satisfied. However, those with advanced medical or memory care requirements beyond typical assisted living should consider alternatives, as the campus markets itself for assisted living and may not consistently deliver specialized care at higher acuity levels.
On the plus side, the campus consistently earns praise for beauty, cleanliness, and a hospitality-forward staff culture. Families emphasize welcoming front-desk experiences, a sales team that listens, and resident-to-staff interactions that feel genuine. The activities program is broad and adds purpose - field trips, social events, and religious or educational programming - while meals and private rooms support comfort and independence. Residents appear engaged, smiling, and connected, with staff stepping in to assist transportation and daily routines. This combination makes Westlake Woods feel like a place where belonging matters as much as care.
Yet, the community carries significant cautions. Multiple reviews allege staffing gaps, high turnover, and training that seems insufficient - some claim three days of on-the-job training before staff take on resident assignments. Third shifts occasionally run with only one aide and one nurse, raising risk to consistent oversight and timely care. A number of residents reportedly require higher levels of care than the facility is certified to provide, with concerns about care quality when staffing is lean. There are also troubling anecdotes about sanitation and disrespectful or prejudicial treatment raised by some families, though these are not universal and should be weighed carefully.
Despite these concerns, the strongest and most durable positives tend to offset the negatives for many families. When staff are present and engaged, residents thrive - the sense of community, kindness from leadership, and personalized attention can become decisive factors. Families repeatedly cite help with managing routine healthcare, arranging transportation, and going above and beyond (like holiday decorating and door personalization) as examples of genuine care. The leadership, including an approachable executive director and seasoned sales leadership, often emerges as a stabilizing force. For many, Westlake Woods delivers an atmosphere where residents feel seen, safe, and valued, even if staffing hiccups occur from time to time.
Alternatives should be considered for those with memory care needs or medical complexities that require certified, consistent around-the-clock staffing or specialized programming. Some reviews describe Westlake Woods as best for assisted living with strong social programming, not for advanced dementia or high-acuity medical care. Prospective residents with concerns about staffing stability, pay, or turnover should compare nearby options that emphasize higher staff-to-resident ratios and longer training pipelines. Cost sensitivity matters too; when concerns arise about value relative to care, it pays to explore other communities with more transparent staffing commitments and documented care outcomes.
Concrete next steps are clear: schedule a tour focused not only on amenities but also on staffing patterns and care capabilities. Meet current residents and their families, ask to see the care plans, and request detailed information about staffing ratios by shift and the training pipeline. Verify whether memory care is available on-site or via partner facilities, and ask for third-shift oversight examples. A thorough walk-through of dining, activities, and transportation services will reveal whether the promised warmth translates into daily experience. With disciplined due diligence, Westlake Woods can be a fit for many families seeking a welcoming, active community that blends comfort with attentive, personable care - provided this aligns with the resident's care needs and the family's expectations for staffing stability.
79 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cats allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Dogs allowed"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Erie International (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westlake Woods is an exceptional assisted living community located in Erie, PA. Our community offers a wide range of amenities and care services to ensure that our residents have everything they need for a comfortable and fulfilling lifestyle.
Our spacious apartments are fully furnished and equipped with air-conditioning, cable or satellite TV, private bathrooms, and Wi-Fi/high-speed internet. Residents can enjoy the convenience of having a kitchenette in their apartment or dine in our elegant dining room with restaurant-style meals provided.
We understand the importance of staying active and engaged, which is why we offer a variety of activities for our residents to enjoy. Whether it's participating in community-sponsored activities, resident-run activities, fitness programs, or planned day trips, there is something for everyone to enjoy. Our gaming room, small library, and beauty salon provide additional opportunities for relaxation and socializing.
At Westlake Woods, the health and well-being of our residents are top priorities. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We also offer specialized care for diabetics including diabetes diets and diabetic care.
In addition to our exceptional amenities and care services, Westlake Woods boasts a convenient location. With numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals nearby, residents have easy access to all the necessary resources.
We take great pride in providing a warm and welcoming community where seniors can thrive. Come experience the comfort and support that Westlake Woods has to offer.
This part of Erie, Pennsylvania offers a convenient and accessible location for senior living. With several physicians' offices and healthcare facilities within a short distance, residents can easily access medical care when needed. There are also pharmacies nearby for medication needs. The area features a variety of restaurants to choose from, including fast food options like McDonald's and Taco Bell, as well as sit-down establishments like Applebee's and The Colony Pub and Grille. For recreation, Victory Park and Presque Isle State Park provide opportunities for outdoor activities. Transportation options include Budget Rent A Car and Erie International Airport for travel needs. In terms of religious services, the Cathedral of St Paul Episcopal is within reach for those seeking spiritual fulfillment. Overall, this area offers a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.
Westlake Woods is located at 3302 West Lake Road, Erie, PA 16505 in Erie County, Pennsylvania
Yes, Westlake Woods allows both dogs and cats.
Westlake Woods on seniors.fyi includes 10 photos including images showing interior, landscaping, outdoor, building, architecture, trees, dining, living room, and more.
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Interior
Living Room
Building
Architecture
Bedroom
Trees
Windows
Outdoor
Lobby
