Eastwood Village Retirement

Pros

• FountainBrook's staff are friendly and professional, making residents feel safe in a secure building.
• The director is visible at the front door and greets everyone with genuine warmth.
• FountainBrook goes above and beyond to welcome residents and assist them with all their needs.
• Visits to loved ones can happen without families needing to "assist," promoting independence for residents.
• The atmosphere is fun, and residents are engaged and happy.
• The facility offers cheerful staff, on-site managers, strong security, and excellent dining with generous options.
• The Memory Support unit provides attentive care and comfortable, generous rooms.
• Meals are well-presented, with ample portions and flavorful options.
• FountainBrook quickly accommodates relocations, providing rooms, transportation, and personalized care during emergencies.
• Rishell, the executive director, does an excellent job, and Ava provides helpful information and tours.
• Memory Support staff are fantastic, and families feel they are treated with genuine care and as part of the family.

Cons

• One reviewer described FountainBrook as "the worst place I have ever seen in my life," alleging a resident slipped, fell, and was hospitalized, with staff not picking the resident up or bringing them back, and giving the family the runaround about the resident's whereabouts.
• A different reviewer claimed FountainBrook did not refund a hefty deposit after moving an Alzheimer's patient, despite the facility's assurances.
• Another reviewer criticized the memory care at FountainBrook, saying the staff were not well trained in memory care and were not interested in patients who required more work than they were willing to provide.
• The same reviewer stated that within three days of move-in, the patient was sent to a psych hospital for being confused and agitated, and FountainBrook would not allow the patient to return.
• A poster alleged that floodwater comes down on Oakwood East from FountainBrook, implying inadequate consideration for residents during rainstorms.

Review

FountainBrook Assisted Living and Memory Support emerges from these reflections as a vibrant, caring community that many families feel blessed to have found. Across numerous accounts, the staff consistently comes across as friendly, professional, and genuinely invested in residents' well?being. The building itself is described as secure and well organized, with clear leadership presence from the moment people arrive. The executive director, Rishell, receives particular praise for her excellence in guiding the operations and fostering a welcoming atmosphere, while other reviewers specifically point to the front-door welcome and the personal touch of meeting the residents and their families with warmth and sincerity.

Families frequently emphasize the overall atmosphere as lively yet respectful, where residents enjoy a sense of safety and belonging. Several reviewers note the staff's on?top?of?things approach - managers on premises, attentive caregivers, and a culture that treats residents like family. They routinely mention how the care team goes beyond the basics, helping families feel at ease during transitions and everyday visits. A recurring theme is that FountainBrook's environment supports both independence and appropriate assistance, which is especially meaningful for residents who value staying connected with family and community while receiving the care they need.

Dining and living space frequently appear as standout features in these testimonials. Reviewers describe the dining as excellent, with appealing options and generous portions, including ? la carte choices that allow for personalized meals. The apartments are repeatedly characterized as roomy, with flexible spaces that accommodate different resident needs and family visits. The facility's layout - along with amenities like a robust storm shelter that can accommodate all residents - contributes to the sense that FountainBrook is prepared for a range of contingencies and lifestyles. Phrases like "hit the jackpot" capture the enthusiasm some families felt upon discovering the community and its comprehensive offerings.

A number of perspectives highlight the Memory Support Unit and the way FountainBrook handled unexpected life events with grace and efficiency. One reviewer shares a heartening story of the residence's response to the April 19, 2023 Shawnee tornado damage: FountainBrook quickly provided space, transportation, and personalized care to relocate the reviewer's wife and another resident into the Memory Support Unit, all within hours. They describe attentive, caring nurses who quickly learned the new residents' needs and helped them adjust to a sudden change in surroundings. Another family member notes that the care team's response during this temporary relocation was outstanding and appreciated, even though it was an unusual and challenging situation. Overall, these accounts reinforce the sense that FountainBrook can deliver compassionate, nimble support when families face emergencies.

Within the same thread of positive experiences, several reviewers specifically commend individual staff members for their dedication and skills. Carrie is highlighted as a sweetheart with a genuine commitment to residents' well?being, while Lacey, a Registered Nurse, is praised as a valued asset to the facility. Families also reference the broader team - Alicia, Alex, Bailey, Deborah, Juliet, Marquis, Nikki, Rita, Ryen, and Toni - as part of the fabric that makes FountainBrook a place where residents feel cared for and engaged. One reviewer even notes the Relias training programs as a meaningful enhancement for staff development, suggesting that the ongoing education contributes to higher quality care across the campus.

The community's supportive culture extends to long?time residents and their families. Several reviews express gratitude for the way FountainBrook keeps families connected and involved, with comments about consistent, respectful communication and a sense of family across generations. A particular sentiment echoes the idea that FountainBrook can help people stay together longer; for example, a family recounts how their parents were able to remain together after one parent experienced an injury, thanks to the facility's commitment to keeping couples or close family members in the same environment whenever possible. This reinforces the impression of FountainBrook as more than just a place to live - it's a community that honors relationships and dignity in daily life.

Not every experience is without complication, though. One review conveys a strong negative experience involving a resident who slipped and fell, requiring hospital care. The account focuses on perceived gaps in responsiveness and communication during the post?incident period, including difficulty locating the resident and communicating with family, and frustrations about access to information on the status and location of the person involved. The reviewer also raises concerns about the financial aspects of care and deposit policies in the context of memory care. This perspective presents a cautionary counterbalance to the otherwise overwhelmingly positive feedback, underscoring that, while FountainBrook is widely praised, experiences in memory care and in handling medical events can vary, and transparent communication is essential in these situations.

Another nuanced note addresses memory care specifically. A reviewer who transitioned a loved one into FountainBrook's memory program compares it unfavorably to facilities dedicated solely to memory care, arguing that the staff there were not as well prepared to handle the patient's needs and that this led to a difficult, emotionally fraught experience, including a brief hospitalization and a nonrefundable deposit after the move. This critique highlights the importance of aligning a resident's needs with a facility's specialization and training, and it serves as a reminder that families should carefully assess memory care capabilities when planning for long?term arrangements.

Despite the occasional criticism, many families clearly feel FountainBrook has been a lifeline in challenging times. A grandmother's move into the Memory Support Unit is described as a very positive experience; she looks like herself again and is happy with the care. Families repeatedly express confidence in FountainBrook's ability to provide compassionate, attentive care, with many noting that the staff's genuine affection for residents helps them feel at ease. The sentiment runs through multiple testimonials: a sense of relief, gratitude, and trust in a community that acts quickly in emergencies, maintains a homey, welcoming environment, and offers high-quality care across the spectrum of services, from independent living support to memory care.

Finally, some accounts touch on the surrounding environment and external factors, such as the impact of weather events on the community. A reviewer mentions flood water affecting the Oakwood East area and expresses concern that others should have considered residents' needs during such incidents. While this point is less central to FountainBrook's day?to?day care, it underscores that families weigh the broader context in which a residence operates and how the community responds to crises that impact safety and accessibility.

In sum, FountainBrook emerges as a strongly favored option for many families seeking assisted living and memory care. The overarching message is one of warmth, attentiveness, and practical excellence: secure premises, visible leadership, caring and reliable staff, meaningful dining experiences, comfortable living spaces, and proactive support during emergencies. While there are legitimate concerns raised about memory?care alignment and communication during medical incidents, the prevailing tone across reviews is one of gratitude and trust in FountainBrook as a place where residents can feel valued, safe, and increasingly at home alongside their loved ones.

This area of Oklahoma City, Oklahoma offers a variety of amenities with convenience in mind for seniors. With several physicians, pharmacies, and hospitals within a short distance, healthcare needs are easily met. There are also plenty of dining options nearby, including familiar chains like Braum's and McDonald's, as well as local favorites like Boomerang Diner. For recreation, there are parks such as Happy Tails Dog Park and Kiwanis Park for outdoor activities. Places of worship like Choctaw Road Baptist Church provide spiritual support and community connections. Overall, this area provides the necessary services and facilities for senior living while also offering opportunities for leisure and social engagement.

Physicians

• Kelley Family Clinic (1.9 miles)
• Renee Roy (2.4 miles)
• Vision Source Midwest City (2.7 miles)
• Midwest Pain Consultants (2.9 miles)
• Ruffin Jr Larry DO - Alliancehealth Medical Group (3.2 miles)
• Muhammad Amin MD (4.3 miles)
• Tinker AFB Medical Clinic (6.5 miles)

Restaurants

• Braum's (2.4 miles)
• Braum's (2.7 miles)
• Sonic Drive-In (3 miles)
• Pizza Hut (3.1 miles)
• McDonald's (3.2 miles)
• McDonald's (3.9 miles)
• Boomerang Diner (4.3 miles)

Pharmacies

• Walgreens (2.5 miles)
• Walmart Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)
• Country Boy Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• Walgreens (4 miles)

Places of Worship

• Choctaw Road Baptist Church (3 miles)
• Life Church TV Midwest City (5.3 miles)
• St Luke's United Methodist Church (11.2 miles)
• First Baptist Moore (12.2 miles)

Parks

• Happy Tails Dog Park (3.6 miles)
• Kiwanis Park (4.2 miles)
• Edgemere Park (11.9 miles)

Hospitals

• St Anthony East (4 miles)
• Cedar Ridge (6.4 miles)
• VA hospital (10 miles)
• Presbyterian Hospital (10.3 miles)
• St Anthony Hospital (11.6 miles)
• Valir Rehabilitation Hospital (11.7 miles)

Cafes

• The Simple Brew (8.9 miles)
• Starbucks (10.8 miles)
• Harvey Bakery & Kitchen (11.3 miles)

Theaters

• Tinsel Town USA (10 miles)