Terrace Ridge Apartments

Pros

• A resident expresses gratitude for having a nice, secluded end-of-building apartment.
• The property is described as advertising handicap accessibility and friendliness.
• The office manager is noted as attentive, having met with the resident and recognizing mobility challenges.
• An update indicates that the issue was resolved.

Cons

• The property is infested with bed bugs, and management denies the problem despite resident reports.
• Management is ineffective and seems to prioritize rent collection over proper maintenance.
• The property has had three different managers in as many years, indicating unstable leadership.
• Accessibility modifications are neglected, leaving dangerous ramps and narrow, uneven entrances for disabled residents.
• Plumbing problems are frequent, with backed-up toilets and repairs that may not address the issue.
• Jamie is described as rude, harassing tenants, and mismanaging paperwork.
• Residents feel unfairly treated and misinformed about apartment availability, and some report that reviews are deleted to silence feedback.

Review

Several residents are painting a consistent, troubling picture of Terrace Ridge Apartments as of late: a complex web of mismanagement, safety concerns, and a persistent sense that tenants - many of them disabled or relying on support services - are not being treated with the respect and urgency they deserve. The stories range from seemingly small daily annoyances to life-altering access and safety issues, all pointing to a housing experience that feels unreliable and unsafe to many who live there.

One fragment of the latest complaints centers on basic communication and scheduling. A resident described an appointment day experience where a sign indicated the office was closed on Wednesday, yet there was an expectation that Kiara had set up the appointment. The person tried to call for engagement but found no one answering. In their words, the issue was eventually resolved, but the back-and-forth highlights a systemic problem: unclear hours, inconsistent responsiveness, and a sense that office operations are not reliably available to residents who need timely attention.

Several reviews touch on a troubling perception that online feedback and personal reviews are being erased or deleted. The phrasing suggests that when residents try to document and share their experiences publicly, their posts disappear. This isn't framed as a simple customer-service gripe; it feels like a broader concern about accountability and transparency in how the property is run, leaving tenants feeling unheard and censored rather than heard and acknowledged.

A long-standing set of complaints focuses on a bed bug infestation, alleged mismanagement, and a belief that the management team will deny the problem while residents know the truth. The consistency of this claim among separate accounts underscores a fear that pest control issues are either not being addressed promptly or are being downplayed by those in charge. The impact is not merely cosmetic - bed bugs are a health and comfort issue that compounds other frustrations about living conditions.

The property's management history emerges as a recurrent theme. One reviewer notes they have lived there for over three years and compares the experience unfavorably to being "in the projects," with a rotation of three different managers in as many years. The sentiment is that management is reactive rather than proactive and that HUD programs meant to assist disabled tenants do not translate into meaningful improvements on the ground. Against this backdrop, harassment from another resident compounds a sense of an unsafe and unsupportive living environment.

Another reviewer, a newer tenant, details a troubling series of maintenance and accessibility failures that directly affect daily life and safety. After moving in, they found a handicap ramp in disrepair. They provided doctors' letters requesting replacement or repair, yet the ramp was torn down by maintenance with a projected six-month wait for a new one. The result was a dangerous, muddy entrance with standing water that created a real risk of slips and falls - especially for someone who uses a four-wheeled walker. They described a lengthy and bureaucratic process for reasonable modifications - paperwork, approvals, bids, and contractor delays - that seems to delay critical accessibility improvements. The person also questioned why a repair rather than a full replacement could not have been pursued, noting the ramp had been functional previously and that the building's claim to be handicap-accessible appeared inconsistent with actual conditions.

Safety and infrastructure issues extend to the interior as well. A blocked toilet that overflowed twice within two weeks led to a second service call that involved running a long snake through the plumbing, with the suggestion that a longer snake might be needed or a full toilet replacement. The tenant expressed ongoing worry that the problem might recur and that the property failed to prioritize a lasting fix. The same narrative touches on other hazards: the top step slabs at entrances being misshapen, narrow entryways, and a lack of railing being asserted as acceptable by staff on the grounds of HUD rules, even when the resident argues safety concerns warrant them. Together, these details paint a picture of a building whose physical state feels precarious to those who rely on mobility aids and stable plumbing.

A separate thread of complaints centers on staff communication, accountability, and perceived bias. One person recounts a dispute where a staff member, Jamie, allegedly mishandled rent documentation, caused a bank-related error, and then sought to shift blame elsewhere. The reviewer claims this led to financial penalties and months of frustration before any adjustment could be made. The tone grows even more pointed in another account in which the same staff member is accused of lying about availability of an apartment, leaving hours before scheduled closing, and showing what the reviewer views as discriminatory behavior toward their family based on race. The writer describes repeated unreturned calls, inconsistent office hours, and a sense that staff do not treat all tenants with equal respect. These concerns are not isolated; they echo across more than one person's experience, suggesting a pattern rather than a single misstep.

Finally, there is a palpable sense of disappointment tied to changes in leadership. Several reviews suggest Terrace Ridge used to be a more dependable place to live under former management, particularly praising a former assistant manager who was described as kind and reliable. In contrast, the current management - especially a manager named Jamie - are portrayed as rude, dismissive, and prone to making mistakes that tenants must bear. The repeated assertions that staff cut off calls, fail to follow through on promises, or mishandle paperwork contribute to a mounting belief that the property's leadership no longer prioritizes resident welfare. In this view, residents sense a disconnect between what the complex advertises - accessible, affordable housing with attentive care - and what they experience in daily life.

Taken together, these accounts present a portrait of Terrace Ridge Apartments that is understandably distressing for residents, particularly those who depend on accessible features, reliable maintenance, and respectful communication. The concerns - from bed bugs and safety hazards to a disruptive gap in responsive management and allegations of discriminatory behavior - point to systemic issues that many tenants feel must be addressed to restore a sense of safety, dignity, and reliability in their homes. Until and unless there is clear, consistent improvement in staffing, accountability, accessibility, and on-site services, tenants will likely continue to voice these concerns and seek outside guidance and intervention.

This area of Troy, Ohio, offers convenient access to a variety of essential services and amenities. With several physicians' offices nearby, including Troy Internal Medicine and Dorset Family Care, seniors can easily access medical care. Pharmacies such as CVS and Kroger are also within a short distance for medication needs. There are several dining options in the area ranging from fast food to sit-down restaurants like La Fiesta Mexican Restaurant and Applebee's. Places of worship like First Baptist Church are close by for spiritual support. For leisure activities, parks like Treasure Island and Duke Park offer opportunities for outdoor recreation. The proximity to hospitals such as Upper Valley Medical Center provides peace of mind in case of emergencies or ongoing medical needs. Overall, this part of Troy is a conveniently located community with essential services nearby for senior living.

Physicians

• Troy Internal Medicine (0.3 miles)
• Dorset Family Care (0.6 miles)
• Troy Primary Care Physicians: Le Fevre Larry E MD (0.6 miles)
• Upper Valley Professional (0.6 miles)
• Millington buffong, Suzette Kettering Physicians Primary Care Troy Hospital (0.6 miles)
• Doc Pain Management Center (0.7 miles)
• Upper Valley Family Care (1.1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Kroger Pharmacy (0.6 miles)
• Clark's Rx (0.7 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.5 miles)
• Hock's Tipp City Pharmacy (5.4 miles)
• Clark's Rx (5.9 miles)

Restaurants

• La Fiesta Mexican Restaurant (0.5 miles)
• McDonald's (0.8 miles)
• Submarine House (0.9 miles)
• Lincoln Square Restaurant (1 miles)
• Applebee's (1.2 miles)
• J S Cuisine (1.3 miles)
• Skyline Chili (1.3 miles)

Places of Worship

• First Baptist Church (0.6 miles)
• Abundant Life Assembly Of God (1 miles)
• Church Of The Nazarene-Troy (1.7 miles)
• Joe Hyde (6.5 miles)
• Anshe Emeth Temple (7.7 miles)
• Transform Life Church (7.7 miles)
• Greene Street United Methodist Church (7.8 miles)

Cafes

• Tim Hortons (0.6 miles)
• Starbucks (1.6 miles)
• Panera Bread (1.6 miles)
• Tim Hortons (1.8 miles)
• Tim Hortons (7.6 miles)
• Winans Carriage House Candies (7.6 miles)
• Winans Chocolates & Coffees (7.6 miles)

Parks

• Treasure Island (0.8 miles)
• Duke Park (1.5 miles)
• Windmere Park (3.7 miles)
• Garbry Big Woods Sanctuary (7.5 miles)

Hospitals

• Upper Valley Medical Center Imaging MRI (3.2 miles)
• Upper Valley Medical Center (3.2 miles)
• UVMC Detmer Building (3.3 miles)
• Outpatient Care Center North (7.5 miles)
• Valley Regional Surgery Center (7.5 miles)