Home State Healthcare Inc. in Troy, OH

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Pros

• They described Fred from Home State as a special caregiver who cared for both their father and mother and was the best.
• The staff are friendly and compassionate.
• Since Home State began caring for their grandmother, her quality of life has improved exponentially.
• The company is wonderful and does a fantastic job taking care of their grandmother.
• Home State did a wonderful job with their grandmother; the staff were knowledgeable and professional.
• They showed compassion and kindness, guiding the family every step of the way and earning their trust.
• The caregivers are well-trained, reliable, and specialize in senior care.
• The owner is closely involved in selecting caregivers and ensuring things go well.
• The rates are very reasonable and the care is wonderful.

Cons

• The staff were very unprofessional and the aides appeared poorly trained, often showing up late or not at all and engaging in personal tasks.
• Some reviewers labeled the company the worst ever.
• The care caused the mother a great deal of stress.
• There was a no-show for an appointment and unclear communication about the schedule, leaving the reviewer unimpressed.
• An incident occurred where a new caregiver was sent without informing the family.
• There was confusion about an appointment due to miscommunication among the staff (Barb and Leah).

Review

Home State Healthcare Inc. in Troy, OH is best suited for families seeking dependable, in-home senior care anchored by attentive staff, strong caregiver training, and hands-on oversight from the ownership level. This agency excels for families who want their loved ones to stay at home but still receive daily assistance, light nursing support, and help with medications, meals, and personal care. The model works particularly well when a steady, relationship-driven caregiver team is valued and when peace of mind comes from knowing leadership is actively involved in caregiver selection and ongoing education. For households prioritizing a personal, home-based approach with clear lines of communication, this provider stands out as a practical, capable partner.

Those evaluating alternatives should consider facilities or agencies if 24/7 professional supervision, memory-care-specific environments, or highly specialized clinical needs are non-negotiable. If the goal is constant, around-the-clock nursing in a structured facility, or if a loved one requires robust memory-care programming in a setting designed to deter wandering and manage advanced dementia, a traditional assisted living or skilled-nursing option may be more appropriate. Families worried about inconsistent staffing or wanting guaranteed continuity may also want to shop around and compare other agencies to secure the most unwavering reliability possible.

The strongest positives center on people and process. Across multiple stories, caregivers are described as compassionate, patient, and well-prepared, with families noting meaningful improvements in mood, self-esteem, and daily engagement for their loved ones. The human touch matters here: caregivers are praised for going beyond basic tasks to support dignity and confidence, sometimes transforming a once-stressed family dynamic into a more manageable, hopeful daily routine. The ownership and leadership show up in a tangible way, caregiver selection is meticulous, and staff education is prioritized, which many families see as the backbone of consistent, quality care. When everything aligns, families experience dependable responsiveness, punctuality, and a sense that the agency truly listens.

Yet the review landscape does include cautionary notes that cannot be dismissed. A few respondents describe episodes of unprofessional behavior, inadequate training, or staff who call off or fail to follow through, and one appointment-related misstep lingered as a source of frustration. There are also instances of scheduling confusion or a caregiver change without timely notification, which understandably undermines trust and adds stress during an already challenging period. These issues appear episodic rather than universal, but they do illuminate real risks: inconsistent staffing, miscommunication, and gaps in accountability can erode confidence if not rapidly addressed.

How the positives offset the negatives hinges on systems and culture. Home State’s evident strengths, consistent caregiver education, careful matching, and proactive oversight by an involved owner, create a framework that can absorb occasional hiccups. Families report that communication improves when concerns are raised, and the company’s ability to explain options, set clear expectations, and guide families through the care journey reduces confusion and anxiety. The practical reality is that a well-managed program with strong staff development and responsive leadership tends to recover quickly from missteps, restoring continuity and trust. For many, that means a reliable source of help that keeps a loved one safely at home while delivering meaningful daily support.

In the end, this is a pragmatic pick for families who want a home-based care partner with a proven track record of compassionate staffing and hands-on administration. The value rests in the combination of reliable, respectful caregiving and an owner-led commitment to continuous improvement. Prospective clients should enter with clear questions about back-up plans, caregiver consistency, and escalation paths for concerns, plus a transparent care plan that documents tasks, medications, and progress. If constant, high-touch supervision or specialized memory-care programming is non-negotiable, alternatives may be worth exploring; otherwise, Home State Healthcare offers a thoughtfully composed, regionally accessible option that many families already find deeply reassuring.