Randall Residence of Troy

Pros

• The staff at Caldwell House is described as friendly, attentive, and genuinely caring, making residents feel like family.
• Residents enjoy a welcoming environment with tasty meals and plenty of social activities.
• The facility is noted to be clean and well-kept, contributing to a pleasant atmosphere.
• Family members appreciate the professionalism and compassion shown by the staff during emergencies.
• Many residents express happiness with their living arrangements and comfort in knowing they are well taken care of.

Cons

• The staff is rude and lazy, creating a negative atmosphere for residents.
• The facility is dirty, particularly the dining room, which raises concerns about cleanliness and hygiene.
• Residents often receive inadequate assistance during meals, leaving them unattended for long periods of time.
• Dirty dishes are served to residents without proper care from the staff.
• There are allegations of neglect regarding meal delivery for sick residents unless an extra fee is paid.
• Laundry services are infrequent and unreliable, with some residents receiving their laundry only once a month.
• Many reviews mention that not one staff member is friendly or shows genuine care for the residents' well-being.
• The community fails to provide the services for which families have paid, leading to disappointment and frustration among families.

Review

Finding the right assisted living community can be one of life's most significant decisions, especially for families seeking care for their loved ones. A number of reviews shed light on two communities in Troy, Ohio—Randall Residence and Caldwell House—highlighting both the positive experiences that many families have had and some critical perspectives regarding care and management.

Randall Residence of Troy has garnered remarkable praise for its staff, which residents and their families describe as cheerful and caring. Many reviews mentioned the diverse age range among staff members, fostering a warm environment where kindness transcends generational boundaries. The facility has recently transitioned from new ownership under Randall, leading to renovations and positive changes in community life following strict COVID-19 protocols. Residents are now able to enjoy community meals once again—a source of joy after a long period of isolation during the pandemic. The activities director is often highlighted as exceptional, crafting engaging programs that seem to foster a family-like atmosphere within this smaller community setting.

Moreover, the physical environment at Randall Residence received commendations; reviewers described it as beautiful with inviting outdoor spaces such as courtyards and porches that offer residents opportunities to engage with nature or socialize casually. Activities like crafts and baking in the facility's dedicated kitchen encourage interaction among residents, further promoting a sense of belonging. Families touring Randall were often impressed with the overall ambiance, friendly staff interactions, and quality food preparations—a detail frequently noted by those visiting during mealtime.

Conversely, Caldwell House presents an interesting contrast. While many families recounted positive experiences similar to those at Randall Residence—highlighting attentive staff, competent care, pleasant environments, and enjoyable meals—some voiced concerns about inconsistencies in service delivery that left them feeling dissatisfied. Some reviews indicated issues such as inadequate attention during meal times when staff appeared overwhelmed or unavailable to assist residents who needed help. Specific complaints involved cleanliness standards in dining areas that did not meet expectations and reported lapses in communication regarding resident needs.

Despite these criticisms from a minority of reviewers who seemed particularly aggrieved by their circumstances or past experiences with ex-employees influencing public perception unfavorably, numerous families praised Caldwell House’s commitment to creating a home-like environment where compassion was apparent among team members. Residents' engagement in social activities like bingo or exercise classes contributed positively to their daily lives even amidst challenges presented by ongoing health concerns stemming from COVID-19.

The presence of family-oriented values also shines through various testimonials about Caldwell House; visitors noted how all staff treated residents like extended family members—making transitions smoother for new arrivals amid emotional upheaval surrounding relocation into assisted living facilities. The ability for caregivers to adapt meal plans according to individual preferences was another point appreciated by many families looking out for specific dietary needs.

That said, it remains evident that potential residents should thoroughly investigate both communities before making decisions based solely on glowing reviews or stark critiques alone. While much positivity surrounds both Randall Residence and Caldwell House regarding caretaker empathy towards senior living needs alongside efforts made toward maintaining welcoming atmospheres filled with kinship amongst peers—the contrasting perspectives showcase just how varied personal experiences can be when considering proper accommodations within assisted living facilities across Troy neighborhoods today.

This part of Troy, Ohio offers a convenient and diverse range of amenities for senior living. With several restaurants nearby such as Penn Station East Coast Subs and Culver's, residents can enjoy a variety of dining options. Additionally, there are cafes like Tim Hortons and Panera Bread for a quick bite or coffee break. For medical needs, there are physicians offices like Southwest Ohio ENT Troy and pharmacies like Walmart Pharmacy within close proximity. Places of worship such as First Baptist Church and Abundant Life Assembly Of God provide spiritual support for seniors. In terms of healthcare, Upper Valley Medical Center is easily accessible for any medical emergencies. Parks like Duke Park and Treasure Island offer opportunities for outdoor recreation and relaxation. Overall, this area of Troy provides a well-rounded community with essential services for senior residents.

Restaurants

• Penn Station East Coast Subs (0.4 miles)
• Culver's (0.5 miles)
• Marion's Piazza (0.6 miles)
• Chick-Fil-A (0.8 miles)
• KFC (0.9 miles)
• Burger King (0.9 miles)
• Skyline Chili (1.1 miles)

Cafes

• Tim Hortons (0.5 miles)
• Panera Bread (0.7 miles)
• Starbucks (0.8 miles)
• Tim Hortons (2.7 miles)
• Tim Hortons (5.9 miles)
• Winans Carriage House Candies (5.9 miles)
• Winans Chocolates & Coffees (6 miles)

Physicians

• Hearing Professionals (0.7 miles)
• Southwest Ohio ENT Troy (0.8 miles)
• Retina Physicians & Surgeons (0.8 miles)
• Procare Vision Center (0.8 miles)
• Stanfield Family Care (0.9 miles)
• Upper Valley Orthopaedics (0.9 miles)
• Upper Valley ENT Associates (0.9 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• CVS Pharmacy (2.6 miles)
• Kroger Pharmacy (2.8 miles)
• Clark's Rx (2.8 miles)
• Walgreens (3.2 miles)
• Kroger Pharmacy (5.6 miles)
• Walmart Pharmacy (6.7 miles)

Places of Worship

• First Baptist Church (1.8 miles)
• Abundant Life Assembly Of God (2.3 miles)
• Church Of The Nazarene-Troy (2.9 miles)
• Joe Hyde (5.7 miles)
• Anshe Emeth Temple (6 miles)
• Transform Life Church (6.1 miles)
• Greene Street United Methodist Church (6.1 miles)

Hospitals

• Upper Valley Medical Center Imaging MRI (2 miles)
• Upper Valley Medical Center (2 miles)
• UVMC Detmer Building (2.2 miles)
• Outpatient Care Center North (6.2 miles)
• Valley Regional Surgery Center (6.3 miles)

Parks

• Duke Park (2.4 miles)
• Treasure Island (2.5 miles)
• Windmere Park (5.7 miles)
• Greenville Falls State Nature Preserve (7.2 miles)
• Garbry Big Woods Sanctuary (7.6 miles)