Pelham Manor

Pros

• Pelham Manor is described as a wonderful place to live with a welcoming and inviting community.
• The apartments are in a pretty setting across Ottawa Park, and residents appreciate the large living rooms.
• Snow is cleared daily, and the grounds are well kept, contributing to a clean environment.
• The staff are friendly and go the extra mile to assist residents.
• The facility is very clean and offers lots of activities, including a recreation room with games and puzzles.
• Residents feel safe at Pelham Manor and enjoy a strong sense of community.
• Management and maintenance teams respond quickly to emergencies and address concerns promptly.
• The building is quiet, well maintained, and full of friendly residents.
• Visitors report being treated like family, with staff who are warm and welcoming.

Cons

• The reviewer asserts property management does not care about tenants' safety and is retaliatory.
• There are allegations of elder abuse by narcissistic management, with residents living in fear of retaliation.
• One reviewer says they have been targeted since day one and plan to sue the new manager.
• A reviewer claims there is a video showing employees laughing about harming residents, and that management starts problems and then abuses their authority, blaming residents.
• The reviewer notes that many residents have moved away due to fear and retaliation.

Review

Pelham Manor Apartments presents itself as a welcoming, well-kept community where residents often speak of warmth and a sense of belonging. The prevailing sentiment is that the people who live and work there create a friendly, inviting atmosphere. Many reviews highlight how easy it is to feel at home thanks to the approachable staff and the pleasant environment that surrounds the properties. The neighborhood itself adds to the appeal, with Ottowa Park located just across the street, contributing to a scenic setting that residents repeatedly describe as pretty and inviting.

The living spaces and the grounds receive a great deal of praise. Reviewers note that the apartments are clean, comfortable, and safe, with a sizeable living room that many residents appreciate. The grounds are consistently described as well-kept, with references to a tidy yard and well-maintained surroundings. In particular, several updates over the summer and fall months emphasize ongoing care and upkeep: snow removal is reliable, and summer mowing or landscaping work is performed with attention to detail. The general sentiment is that the property provides a pleasant, peaceful place to live, suitable for families, couples, and especially older residents who value a quiet, well-tended environment.

A standout feature for many residents is the staff and management team, who are repeatedly described as friendly, helpful, and deeply committed to resident well-being. Repeated names - most notably Cindy and Ted - appear as touchpoints for personal, responsive service. Residents recount that staff go "above and beyond," address emergencies promptly, and maintain a visible presence that makes the community feel safer and more supportive. The management and maintenance teams are praised for their reliability and courtesy, with comments such as always being willing to assist and making an effort to create a sense of community through activities and outreach.

Community life and engagement emerge as a central strength of Pelham Manor. Numerous reviews mention a broad slate of activities and opportunities to participate, from organized events to recreational rooms stocked with games and puzzles. The recreation room is highlighted as a social hub, and there are mentions of movies and various group activities that help residents connect with one another. The property also makes proactive efforts to serve the broader health needs of residents, including bringing vaccinations to shut-ins and disabled individuals, illustrating a commitment to accessibility and care for all residents. The overall tone is that the community is not just a place to live but a place to age in place with companionship and support.

The experiences of living at Pelham Manor are not uniform, and one particularly serious concern appears in a starkly contrasting review. A reviewer alleges disturbing misconduct by management, describing a videotaped incident and claiming ongoing harassment, retaliation, and abuse toward residents - particularly the elderly. The account portrays an atmosphere of fear and intimidation, with residents allegedly moving away to escape pressure or retaliation. It is important to note that this account stands out as a severe accusation within the collection of reviews and is presented as a personal report of mistreatment rather than a verified fact. The presence of such a claim alongside widely positive testimonials underscores that the community, like many others, contains divergent experiences and perceptions among its residents.

Taken as a whole, Pelham Manor Apartments emerges in these reviews as a place that many describe as a wonderful, clean, and friendly place to live. The staff's dedication, the safety and upkeep of the property, and the abundance of social and recreational opportunities create an appealing picture for those seeking a comfortable home, especially for seniors who value accessibility and an active, engaged community. Yet the collection also reminds readers that experiences can vary, and concerns voiced by a minority of residents about management practices deserve careful attention and ongoing dialogue. For prospective residents, the overall message is clear: there is much to admire here in terms of atmosphere, care, and community life, but it may be wise to talk with current residents and observe the management approach firsthand to understand how these dynamics are evolving. It's a place that many people clearly love and value, even as questions and concerns are acknowledged by others.

This area of Toledo, Ohio, offers a convenient location with various amenities nearby. There are several pharmacies within a short distance, making it easy to access medication and healthcare services. Additionally, there are multiple physicians' offices in the vicinity, including specialists in wound care, neurology, and weight loss. The area also features a selection of cafes and restaurants for dining options. Nearby hospitals include ProMedica Toledo Hospital and Mercy Health - St Anne Hospital for medical emergencies or routine care. Places of worship are available for spiritual needs, and the Cinemark Franklin Park theater provides entertainment options. The Wildwood Preserve Metropark offers outdoor recreational opportunities for enjoying nature. Overall, this area combines convenience with essential services and leisure activities for seniors considering living in Toledo.

Pharmacies

• ProMedica Pharmacy Counter - Central Ave (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (1.7 miles)
• Rite Aid (1.8 miles)
• St Anne Mercy Pharmacy (1.9 miles)
• Health Mart Pharmacy (2 miles)

Physicians

• Center For Wound Care (0.8 miles)
• Jeffrey Moore, MD (0.9 miles)
• Total Body Balance Medical Weight Loss Center (0.9 miles)
• Nephrology Consultants of NW Ohio (1 miles)
• ProMedica Pediatric Clinic (1 miles)
• ProMedica Physicians Neurology (1 miles)
• ProMedica Physicians Neurosurgery (1.1 miles)

Cafes

• SIP Coffee (0.9 miles)
• Starbucks (0.9 miles)
• BREW coffee bar (1.1 miles)
• Panera Bread (2.5 miles)
• Starbucks (3.3 miles)

Hospitals

• Toledo Hospital Er (0.9 miles)
• Toledo Hospital 7th Floor SICU (0.9 miles)
• Toledo Hospital Labor & Delivery (0.9 miles)
• ProMedica Toledo Hospital (0.9 miles)
• Toledo Hospital Breast Care (1 miles)
• Davita Kidney Care (1.2 miles)
• Mercy Health - St Anne Hospital Pharmacy Anticogulation Coumadin Clinic (2 miles)

Restaurants

• Chipotle Mexican Grill (0.9 miles)
• The Original Pancake House (1 miles)
• McDonald's (1 miles)
• Piada Italian Street Food (1.1 miles)
• Sonic Drive-In (1.1 miles)
• Arby's (1.1 miles)
• El Vaquero (1.1 miles)

Places of Worship

• Corpus Christi University Parish (1.1 miles)
• Christ the King Catholic Church (2.1 miles)
• Epworth United Methodist Church (2.5 miles)
• St Matthew's Episcopal Church-West Toledo (3.4 miles)

Theaters

• Cinemark Franklin Park 16 and XD (2.4 miles)

Parks

• Wildwood Preserve Metropark (3 miles)