Niagara Tower

Pros

• Yolanda was an amazing person, constantly asking if help was needed.
• There were good mates who lived there and helped with clothing, and they were appreciated.
• The building was remodeled and had new staff.
• A resident enjoyed being independent and able to do as they pleased within few, fair rules.
• Embassy Square Apartments is 100% nicer and ran by genuinely good people.

Cons

• The complex is poorly managed, unsanitary, and unsafe.
• Bed bugs are a constant problem, and residents get bitten.
• Kitchen cabinets are never fixed, despite repeated requests, for months.
• The landlord and management are described as horrible and heartless.
• Drug dealers live in the building, and nothing is done about it.
• The building is a roach motel with roaches in the apartments and dirty hallways.
• Maintenance requests take extremely long to be fulfilled, or are ignored.
• The front office staff are not nice or helpful to residents.
• There are reports of suicides in the building, making it feel unsafe for residents.

Review

The place is described by many residents as a chaotic and troubling residence that fails on the basics of safety, cleanliness, and upkeep. Pests dominate the lived experience here, with bed bugs biting frequently and roaches seeming to find their way into every unit. The hallways and common areas often carry a cigarette-and-dirt smell, cigarette butts littering the corridors, and a general sense that sanitation isn't a priority. Several reviews also mention mold in the walls and a building that feels more neglected than cared for, to the point that one person even calls for the building to be condemned.

A few long-term impressions sit alongside the more extreme complaints. One reviewer recounts staying there for a couple of weeks with their grandpa to help out, and describes a particularly horrible stretch marked by bed bugs and nonfunctional cabinets in the kitchen that were promised repairs for two months but never completed. This insistence on repairs - especially something as essential as kitchen cabinets - seems emblematic of a broader pattern of maintenance delays. Even in the midst of the distress, there are mentions of small acts of kindness from fellow residents, with some people sharing clothing and offering help, and Yolanda is singled out as someone who regularly checked in and offered assistance.

Tensions extend beyond cleanliness and maintenance into safety and behavior within the building. Multiple reviewers allege the presence of drug dealers living in the same apartment complex, and they report a sense that the management does little to intervene. In one telling line, a resident who was homeless at the time says that the tenants were threatened with eviction despite their vulnerable situation, imploring the management to "do better." The sense of danger and unpredictability is reinforced by references to violence and even suicides in or around the property, painting a grim picture of life in this building.

There are also mixed, sometimes contradictory, personal experiences from residents who've stayed longer. One person notes they have lived there for almost four years and acknowledges that while the place isn't the best, it can be a reasonable option for those with nowhere else to go. They point to a remodeling push two years prior and the emergence of new staff, suggesting some improvements in staff and infrastructure, even though the maintenance work remains slow and trash removal inconsistent. Rent is described as income-based, which is cited as a positive by some but not enough to offset the broader negatives. The front office is criticized for rudeness and for failing to address complaints when raised, contributing to a sense of neglect among residents.

The reviews show a striking tension between occasional positives and overwhelming negatives. One brief entry simply says "it was nice," contrasting sharply with other long, scathing accounts of neglect, pests, and unsafe conditions. Another serious report warns of mold and argues that the place should be condemned, with a suggestion that Red Cross or similar organizations redirect elderly residents to safer housing. Yet other comments insist the building is a roach motel and that the management, described as heartless and indifferent, should consider new ownership or a drastic change in leadership.

Some individuals highlight specific failings that cut to the heart of daily life in the complex. Maintenance is repeatedly described as slow and ineffective, with scenarios like a clothes bar waiting over 18 months to be fixed and a stove with only one burner functioning for more than a year. The overarching impression is that even basic amenities - kitchens, stoves, storage - are unreliable, making everyday living burdensome and frustrating. This erosion of basic residential reliability feeds into a deeper sense of being undervalued or neglected by the management and staff.

A vocal thread in the reviews centers on a few named figures and policies, including a landlord identified as Jan, who is described as horrible, and a staff member named Yolanda who is praised for offering help. There is also a reference to a specific man, John Flickner, described as a disabled senior who faced eviction for using medical marijuana, an incident framed as unjust or punitive toward an elderly tenant. This particular thread underscores a perceived misalignment between compassionate housing needs and enforcement of rules, especially as they affect vulnerable residents.

Ultimately, the message across the collective reviews is clear: this is a place where residents feel unheard, unsafe, and neglected. The combination of bed bugs, roaches, mold, unreliable repairs, and alleged drug activity, all under a management that many feel is indifferent or punitive, has led to a strong warning to prospective tenants. Some reviews recommend avoiding the place entirely and seeking alternatives like Embassy Square Apartments, which are described as more respectable with genuinely better management. The consensus among many voices is a plea for accountability, cleaner conditions, and a more humane approach to the residents who rely on this building for shelter and stability.

This part of Niagara Falls, New York offers a convenient and vibrant community for those considering senior living. With several pharmacies in close proximity, accessing medications and healthcare services is easily achievable. There are numerous dining options ranging from casual cafes to upscale restaurants, providing a variety of culinary experiences. The area also boasts beautiful parks such as Niagara Falls State Park and Devil's Hole State Park, ideal for leisurely strolls or picnics. Public transportation options like the Niagara Falls Transit Terminal and VIA Rail station make getting around hassle-free. Additionally, nearby hospitals and physicians ensure quick access to medical care when needed. Overall, this neighborhood provides a well-rounded environment with plenty of amenities for seniors looking to reside in a welcoming community in Niagara Falls.

Pharmacies

• Rite Aid (0.6 miles)
• Shoppers Drug Mart (1.1 miles)
• Hanna Pharmacy (1.7 miles)
• Shoppers Drug Mart (2.7 miles)
• Shoppers Drug Mart (3 miles)
• Rite Aid (3.2 miles)
• Shoppers Drug Mart (3.7 miles)

Restaurants

• Seneca Niagara Casino (0.7 miles)
• Hard Rock Cafe (0.9 miles)
• Anchor Bar (1 miles)
• SPoT Niagara Falls (1 miles)
• Red Coach Inn (1 miles)
• Falls Avenue Resort (1 miles)
• Fallsview Indoor Waterpark (1.1 miles)

Cafes

• Starbucks (0.8 miles)
• Hard Rock Cafe (1.1 miles)
• Tim Hortons (1.3 miles)
• Tim Hortons (1.7 miles)
• Tim Hortons (1.9 miles)
• Starbucks (2 miles)
• Panera Bread (4 miles)

Parks

• Niagara Falls State Park (0.9 miles)
• Devil's Hole State Park (1 miles)
• Niagara parkway (1.3 miles)
• Niagara Park (1.4 miles)
• Hyde Park (1.6 miles)
• Whirlpool State Park (1.8 miles)
• Queen Victoria Park (1.8 miles)

Transportation

• Niagara Falls Transit Terminal (1 miles)
• VIA Rail - Niagara Falls Station (1.1 miles)

Hospitals

• Niagara Health System, Greater Niagara General Hospital Site (2 miles)
• Degraff Memorial Hospital (10.7 miles)
• Niagara-On-The-Lake Hospital (10.9 miles)

Physicians

• Jackiewicz, Grazyna MD (2.6 miles)
• Doctor Luke Bristow O (2.6 miles)
• Excelsior Orthopaedics (5.4 miles)
• Niagara-On-The-Lake Family Health Team (10 miles)

Places of Worship

• Our Lady of Fatima Shrine (7.6 miles)