The Watermark At St. Peters

Pros

• Residents appreciate the friendly and helpful staff at The Emerson and Watermark at St. Peters.
• Many residents enjoy the good variety of activities available, enhancing their social lives.
• The dining experience is often described as pleasant, with good food and a welcoming dining atmosphere.
• The facilities are well-maintained and have a clean, modern appearance that residents find appealing.
• New residents express satisfaction with their comfortable apartments and the ability to personalize their living spaces.
• Families feel that the sales process is smooth and accommodating, making transitions easier for loved ones.
• Residents value the community's location, noting its convenience to nearby shopping and restaurants.
• Overall, many residents report feeling welcomed and appreciated within the community environment at both facilities.

Cons

• The Emerson offers costly services that are not routinely performed as contracted, leading to concerns about resident needs being met adequately.
• Staff turnover is high, which creates a challenge for residents who get to know the staff only for them to leave soon after.
• Scheduling maintenance issues is nearly impossible and requires multiple follow-up calls, resulting in prolonged unresolved problems.
• Frequent price increases occur without notice, making it difficult for residents on fixed incomes.
• A resident experienced a significant delay (three hours) in response time after using their call button in an emergency situation.
• An agreement with management regarding a refund was not honored, indicating poor communication and accountability from the facility's administration.
• There were initial problems when moving in that took time to resolve, raising concerns about the efficiency of management responses.
• The housekeeping service was only adequate, with limited time allocated for cleaning tasks leading to unmet expectations for cleanliness.

Review

The Watermark at St. Peters, also known as The Emerson, has garnered a variety of reviews from residents and their families regarding the quality of life, services, and overall environment within the facility. While most residents appreciate the community’s aesthetics and amenities, there are notable concerns about service delivery that potential residents should carefully consider when selecting this independent living option.

On one side of the spectrum, many reviewers praise The Emerson for its inviting atmosphere reminiscent of a country club. The complex features open spaces filled with natural light, complete with facilities like a pool table, piano, card tables, and a bar overlooking a charming courtyard accentuated by a moving stream. Residents frequently mention the good quality and abundance of food available in the dining area. Friendly staff and fellow residents contribute to the sense of community that many find comforting. The apartments themselves are described as comfortable and newly renovated, allowing for personalization which helps make it feel more like home.

In contrast to these positive attributes, some families express disappointment over issues related to service reliability. Several reviewers voiced concerns regarding staffing levels and response times for basic assistance such as medicine checks or maintenance requests. One resident noted that despite having contracted for twice-daily medication checks and weekly shower assistance—services vital for those needing extra help—these services were not consistently fulfilled. Another family recounted an alarming incident where their loved one fell in the bathroom but reportedly waited three hours before help arrived after pressing their call button; this lapse raised serious questions about emergency responsiveness.

While some reviewers were generally satisfied with management's efforts to address initial problems encountered during their move-in process, others reflected on mixed experiences with ongoing communication and maintenance support. Reports indicate frequent staff turnover may lead to inconsistencies in care; just as residents begin to form relationships with aides or caregivers, they find themselves facing new faces due to high staff fluctuation rates. The ability to schedule timely maintenance is another pain point mentioned by multiple residents who had to follow up repeatedly on unresolved issues around their apartments.

Location also plays an important role in how families perceive The Emerson, with many appreciating its proximity to shopping centers and restaurants accessible within St. Louis and St. Charles areas. This convenience adds value for families looking for options beyond what's offered onsite while ensuring that residents can still enjoy independence alongside regular engagement in social activities provided by the community.

Despite some of these drawbacks—especially concerning pricing transparency and unexpected fee increases—there is a commendable focus on fostering a vibrant communal atmosphere rich with activities designed to keep residents engaged physically and socially. Many reviews commended the range of entertainment options available—from games like bingo or movies to community outings—which significantly improve residents' social lives compared to previous living situations.

Overall, while Watermark at St. Peters presents itself as an appealing choice for independent living through its amenities and supportive environment, potential residents should heed caution regarding service consistency—a critical factor as health needs evolve over time. As drawn from varied experiences shared by families who have placed their loved ones into care at The Emerson, it seems essential not only to evaluate aesthetic qualities but also ensure robust systems are in place that deliver dependable support when needed most.

This part of St. Peters, Missouri offers a variety of amenities that cater to senior living needs. With multiple pharmacies such as CVS and Walgreens within close proximity, access to medication and healthcare services is convenient. Additionally, there are several dining options ranging from fast food chains like McDonald's to sit-down restaurants like O'Charley's Restaurant + Bar, providing a range of choices for meals. Nearby hospitals like Barnes Jewish Medical Building ensure accessible medical care when needed. For recreational activities, the area boasts parks such as Schaefer Park and Kwanis Park, as well as theaters like Marcus Theatres for entertainment options. Places of worship like St Cletus Catholic Church offer spiritual support in the community. Overall, this neighborhood in St. Peters provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Dierbergs (2.2 miles)
• CVS Pharmacy (2.4 miles)
• Schnucks (2.4 miles)
• Walgreens (2.4 miles)
• Schnucks (2.5 miles)

Cafes

• Sugar Beans Coffee House (0.6 miles)

Restaurants

• Culver's (0.7 miles)
• O'Charley's Restaurant + Bar (0.8 miles)
• Pasta House Co. (0.8 miles)
• Third Wheel Brewing (1 miles)
• McDonald's (1.8 miles)
• Freddys' Frozen Custard (2.1 miles)
• McDonald's (2.4 miles)

Hospitals

• Barnes Jewish Medical Building (0.7 miles)
• St Joseph's Hospital (4.9 miles)
• CenterPointe Hospital (7 miles)
• DePaul Hospital (7.9 miles)

Physicians

• Professional Building 1 (0.8 miles)
• Advanced Bone & Joint formerly St Peters Bone & Joint (1 miles)
• Clarkson Eyecare (2.8 miles)
• Ssm St Joseph Medical Park (3.9 miles)
• SSM Family Medicine (3.9 miles)
• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (4.2 miles)
• Crown Vision Center Of (6.7 miles)

Places of Worship

• Harvester Nazarene NMI (1.6 miles)
• St Cletus Catholic Church (2.4 miles)
• Jungs Station Baptist Church (2.7 miles)
• St Joseph Church-Cottleville (5 miles)

Parks

• Schaefer Park (2.3 miles)
• Kwanis Park (3.7 miles)
• Vogt Brothers Park (4 miles)
• Blanchette Memorial Hall (5 miles)
• Frontier Park (5 miles)
• Creve Coeur Park (6.3 miles)

Theaters

• Marcus Theatres (3 miles)
• AMC Streets Of St Charles 8 (4.6 miles)