Trinity High Rise Apartments

Pros

• Residents praise the building and staff, especially Kayla and Simone, for being patient and helpful.
• They appreciate Paul for fixing things, Carlos for cleanliness, and Kayla and Simone for handling management issues.
• The maintenance team is fast, efficient, and considerate.
• On-site staff are described as fantastic and friendly, with maintenance delivering excellent work.
• The building is well managed, with Beth, Sue, and Kayla solving problems and making it a great place to live.
• The complex is described as comfortable and safe.
• Its location is convenient, with walking-distance shopping and easy bus access, and residents note friendly neighbors.

Cons

• Residents have long-standing complaints about security, including frequent car break-ins and battery theft in parking spots.
• The security company is described as infrequent and ineffective, with staff seeming disengaged.
• Residents feel unsafe due to nearby opioid activity, with criminals knowing the building is an easy target and many considering moving.
• Trellis is seen as failing to invest in safety, offering lip service rather than real action.
• The property is described as a broken-down ghetto with persistent maintenance issues, including frequent elevator and entry-system failures and pests, along with indifferent management.
• Management is criticized for poor communication and for not providing timely feedback to residents.
• Mouse infestations persist despite repeated reports and inspections.
• The patio is poorly planned, lacking shade and usable features, with umbrellas that are ineffective in wind.
• The rules are considered overly strict and contribute to resident dissatisfaction, despite competent management.

Review

Residents across Trellis-managed Trinity Apartments paint a picture of a building that is generally attractive and well located, with a strong sense of community and a staff that some residents clearly admire. Several reviewers describe the property as a nice building with a pleasant view and convenient access to shopping and public transit. The sentiment is echoed by tenants who praise the on-site team for being attentive and dependable. Kayla and Simone, in particular, are singled out for their patient, effective management, and willingness to help with issues big and small. Paul, who handles maintenance requests, and Carlos, who keeps common areas clean, are also repeatedly thanked for their responsiveness and competency. For many residents, these staff members are the backbone of a positive living experience, and their steady presence makes a meaningful difference day to day.

Alongside this appreciation, residents celebrate the sense of safety and community that good management can foster, with several noting that the building feels like a pleasant place to live when problems are handled promptly. One reviewer summed it up with a broad, positive sentiment about the management and the tenants, while others highlighted the general feel of a well-run property where neighbors are friendly and cooperative. The overall tone from these voices is one of gratitude for a solid administrative team and a living environment that supports daily life, routines, and a degree of stability that comes from reliable staff who listen and respond.

However, the heat of the discussion around safety and security cannot be ignored. A significant thread runs through many comments: the sense that security has not kept pace with the needs of residents. A long-standing complaint about opportunistic crime - cars being broken into, batteries stolen, and a perception that the surrounding area attracts trouble - colleges complex emotions: fear, frustration, and a determination to see tangible improvements. One resident, Bruce Axelrod, frames the issue in stark terms, urging Trellis to invest in full-time security and to partner with a reputable security company rather than sporadic, low-profile coverage. The concern is less about the immediate staff and more about the broader structural safeguards that residents feel are essential given the neighborhood dynamics and the vulnerability of a multi-unit building. The call from this sentiment is for proactive, visible security measures and a sustained commitment to residents' safety.

In the midst of security concerns, voices also point to practical improvements that would enhance daily life. Some residents describe a responsive maintenance culture - "fix problems fast" and "maintenance here is fast, efficient and considerate" - while others acknowledge ongoing issues with pests and noise that require sustained attention. A mouse problem, reported repeatedly by residents, stands as a clear example of a maintenance item that has persisted despite inspections and visits. The recurring nature of these problems has left some residents seeking more definitive action, clearer communication about progress, and a faster cadence for remediation. Paired with pest concerns are requests for minor but meaningful amenities, like a communal bulletin board on the first floor to help residents locate rooms and understand building layouts, a feature that would improve orientation and community information. The contrast between quick fixes for some concerns and inaction on others illustrates the uneven experience that can characterize life in a large, multi-tenant building.

Beyond safety and maintenance, residents vent opinions about the physical layout and environmental design of the property. There are calls for better shade on the patio and more practical outdoor spaces, with criticism of the current umbrellas and the heat of the outdoor areas during summer. There's a critique of long-term planning in relation to security and communal spaces, including a sense that the facility's vision for community areas and accessibility has been slow to materialize. Some residents feel that the building's renovation and transformation could have integrated more thoughtful security features, especially in shared spaces like the kitchen or community room, to prevent misuse or disruptive activity and to promote a sense of control and safety.

Interwoven with these concerns are praise for the practical benefits of living at the property. Several residents point out the advantages of being near essential services, with easy access to shopping and transit, and a general sense that the on-site staff - despite the gaps - are doing their best to keep things running smoothly. A recurring theme is the balancing act between appreciating the staff's efforts and recognizing that more systematic, proactive improvements are needed in areas like noise management, unit-level repairs, and adherence to resident rules. In this vein, some reviewers insist that strong, respectful communication from management is crucial, emphasizing that regular updates, clear responses to complaints, and consistent enforcement of policies would go a long way toward improving the lived experience for everyone.

Overall, the community emerges as a place with real positives and undeniable challenges. There is clear admiration for the individuals who take care of the day-to-day operations - the front-line staff who greet residents, handle requests, and maintain cleanliness and order. Yet alongside that admiration runs a steady drumbeat of requests for more robust security, more aggressive pest control, more visible and timely communication, and smarter design choices for outdoor spaces and common areas. The sentiment is not a simple balance of praise and complaint; rather, it's a portrait of a building with strong potential that awaits a more consistent, proactive strategy from its management to translate that potential into a consistently safe, comfortable, and well-run home for all residents. In the end, many residents express a stubborn optimism: with steady leadership, meaningful investment in security and infrastructure, and continued attentiveness from staff like Kayla, Simone, Paul, and Carlos, Trinity Apartments can be not only a nice place to live but a model for how multi-family housing communities should function.

This part of Minneapolis, Minnesota offers a variety of amenities and services that would be beneficial for seniors looking to relocate to the area. There are several parks nearby, such as Longfellow Park and Lake Hiawatha Park, providing opportunities for outdoor recreation and relaxation. In terms of healthcare, there are reputable hospitals like the University of Minnesota Medical Center and Hennepin County Medical Center within a short distance. Additionally, pharmacies and physician offices are easily accessible for medical needs. For social activities, there are cafes like Roundtable Cof and Dunn Brothers Coffee where seniors can gather with friends or enjoy a quiet moment alone. Places of worship like Westminster Presbyterian Church cater to spiritual needs, while transportation options such as the Minnesota State Fair Transit Hub ensure easy access to other parts of the city. This neighborhood in Minneapolis would offer a comfortable and convenient lifestyle for seniors looking for a vibrant community with access to all necessary services.

Parks

• Longfellow Park (0.7 miles)
• Franklin Terrace Off-Leash Dog Park (1.2 miles)
• Lake Hiawatha Park (1.5 miles)
• Gateway Dog Park - Off-Leash Play Area (2.5 miles)
• Wabun Picnic Area (2.5 miles)
• Mill Ruins Park (2.6 miles)
• Loring Park (2.9 miles)

Restaurants

• Matt's Bar (1 miles)
• Surly Brewing Company (2.1 miles)
• Maxwell's American Cafe (2.1 miles)
• Dubliner Pub (2.2 miles)
• Sea Salt Eatery (2.4 miles)
• Sawatdee Thai Restaurant - Minneapolis (2.5 miles)
• BlackStack Brewing (2.7 miles)

Hospitals

• University of Minnesota Medical Center - East Bank Campus (1.6 miles)
• Csc Gi Lab (2.3 miles)
• Hennepin County Medical Center (2.3 miles)
• VA Medical Center (3.3 miles)

Pharmacies

• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• Target Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)

Physicians

• HealthPartners Health Center for Women Clinic St Paul (1.9 miles)
• Whittier Clinic (2.3 miles)
• Dermatology Consultants P.A. (3.2 miles)
• Parkway Family Physicians (3.7 miles)
• Southwest Dermatology Specialist (4.8 miles)

Cafes

• Roundtable Cof (2.1 miles)
• Dunn Brothers Coffee (2.9 miles)
• Spyhouse Coffee (3.2 miles)
• Groundswell (3.7 miles)
• Starbucks (4.3 miles)
• Starbucks (4.3 miles)

Places of Worship

• Westminster Presbyterian Church (2.7 miles)
• WW Studio (3.7 miles)
• St George Greek Orthodox Church (4.1 miles)

Transportation

• Minnesota State Fair Transit Hub (3.6 miles)
• Concourse E (4.4 miles)
• Concourse D (4.4 miles)
• Escape Lounge (4.4 miles)
• Concourse F (4.5 miles)
• Terminal 1-Lindbergh (4.5 miles)
• Delta Sky Club (4.6 miles)