2700 East 28Th Street #160, Minneapolis, MN 55406
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A wide range of experiences tends to color people's views of homecare and hospice, and the accounts here illustrate a striking contrast between moments of compassion and competence and episodes of miscommunication, delay, and distress. In one thread, a transplant patient and their family describe a sequence of scheduling failures, painful IV experiences, and fragmented communication that left them frustrated and worried about whether their care was being managed properly. In another thread, a sister facing COPD and end-of-life decisions recounts a troubling sequence of medication choices and a death that they view as preventable or mishandled, while others within the same system praise different teams for their kindness and professionalism. Taken together, these narratives offer a complicated portrait of Fairview's homecare and hospice services.
The most troubling feedback centers on an episode of home care that began with a nurse who seemed resistant to the patient's schedule and needs. The patient describes an all-day itinerary of appointments, only to have the assigned nurse insist on meeting strictly at the patient's appointment times, rather than accommodating a broader window. The patient complains that lab work was supposed to be completed before morning medications, yet the nurse reportedly found the early time unreasonable and asserted a long drive to meet at the patient's home as a burden. This tension escalated into a late arrival that not only delayed medications but also produced a lab draw described as poorly executed - "flicked my vein up," making things worse. The patient's frustration deepened when, more than a week later, no lab results appeared and the care system seemingly failed to register the encounter - "no one showed up for my next morning blood draw."
Communication appears to be a recurring problem in these reports. The patient recounts calling the office only to be told that the evaluation never happened, despite having one. In a second instance, a COVID test was tied to a hospital procedure, but the nurse allegedly focused on obtaining lab results at all costs, failed to secure a proper vein, and ultimately had to involve the hospital again. The subsequent visit produced no-show service, and an understaffed schedule left the patient in limbo. When the patient pressed for action, the office either could not or would not dispatch someone - sometimes offering an excuse such as "there's no COVID test kit" - yet the test had already occurred elsewhere, adding to a sense of bureaucratic confusion and inconsistent responsiveness.
Beyond the homecare missteps, there is a starkly different stream of feedback about hospice care. One family member recounts a grim experience surrounding a loved one with COPD who opted for hospice after discussions with several physicians. The family alleges that morphine, followed by Haldol (an antipsychotic) and later Xanax, were administered to relieve breathing but resulted in a rapid decline and death - an experience they describe as euthanasia or an overdose. The reviewer emphasizes that their loved one did not want to die and believes the hospice approach was inappropriate for someone who could still have had meaningful quality time. They call for advocacy and vigilance, warning others to be aware of the potential for aggressive pharmacologic management under hospice care. It's important to note that this is a single narrative, presented as the patient's family's voice, with explicit concern about the power and influence hospice care can exert.
Despite that acute concern, other reviewers within the same ecosystem offer heartfelt praise for specific hospice teams and individuals. Several accounts express gratitude for Fairview Hospice staff who provided compassionate, patient-centered care in difficult times. Names and roles surface repeatedly - nurses, social workers, chaplains, aides, and coordinators - along with expressions of appreciation for the way these professionals supported families, offered emotional and spiritual care, and maintained open lines of communication. One reviewer, writing as a retired nurse, specifically thanks multiple people for helping their mother at the end of life and notes how the team's support enabled them to stay at home in alignment with the mother's wishes. Another set of messages highlights a family's gratitude for the care their dad received at Fairview's hospice program, praising individuals such as Andrea and a compassionate, empathetic team that provided high-quality support during the final weeks. These voices emphasize the warmth, competence, and steadiness that can make hospice care feel like a genuinely supportive presence during a deeply challenging period.
There are also comments that reflect more mixed or situational impressions about the organization's approach to intake, everyday care, and governance. One account describes an intake process that felt detached and overly focused on paperwork and timing rather than learning about the patient's life and needs, leaving the family with a sense of insensitivity and disconnection. Another narrative from a caregiver who spent days at a relative's bedside describes ongoing pain management challenges and family fatigue - an impression that the care team could sometimes take hours to respond, and that IV or port-based pain relief was not used consistently, despite urgent family requests for more robust relief. In that account, critical questions arose about cost considerations, timely responses, and whether the patient's comfort was being prioritized in real time.
Taken together, the collection of experiences paints a picture of a health system capable of exceptional compassion and patient-centered care in some contexts, while also displaying problematic gaps in scheduling, communication, and clinical decision-making in others. The hospice component is particularly a source of both strong praise and serious concern - praise for staff who are described as loving, attentive, and skilled; concern for stories that allege aggressive pharmacologic strategies, perceived loss of autonomy, and a sense that policy and procedure sometimes overshadow the individual's values and preferences. For families navigating these services, the threads of feedback suggest two practical takeaways: advocate proactively for clear, documented plans and confirm every appointment, test, and medication with the care team; and seek out the specific hospice and homecare teams with demonstrated track records of communication, respect for patient wishes, and transparent decision-making.
Pineview Home Health is an assisted living community located in Minneapolis, MN. Our community offers a variety of amenities to ensure the comfort and convenience of our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet. Our residents can enjoy delicious meals in our dining room, prepared by our staff who can accommodate special dietary restrictions. Housekeeping services are provided to keep their living spaces clean and tidy.
Our community also features outdoor spaces and a garden where residents can relax and enjoy the fresh air. For their healthcare needs, we provide 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as coordination with health care providers. We also have a mental wellness program in place to support the emotional wellbeing of our residents.
Transportation arrangement is available for medical appointments and there are several nearby cafes, pharmacies, restaurants, parks, physicians' offices, hospitals, places of worship to cater to the varying needs of our residents.
At Pineview Home Health, we strive to create a warm and welcoming environment where our residents feel at home while receiving the personalized care they need. With resident-run activities and scheduled daily activities, there are plenty of opportunities for social engagement and enrichment.
Pineview Home Health is located at 2700 East 28Th Street #160, Minneapolis, MN 55406 in Hennepin County, Minnesota
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