Broadway Village in New Hope, MN

Pros

• The Valentine’s event at Broadway Village was wonderful, with Megan, Kristine, and Peju hosting a delightful celebration.
• Megan, the manager, is gentle, nice, and shows great hospitality.
• The Broadway Village community is amazing, and the staff consistently goes above and beyond.
• Kristine is always smiling and very helpful when residents visit the office.
• Peju, the office team, and maintenance are highly regarded as outstanding.
• Residents are very happy living at Broadway Village; Megan listens and helps, making her feel like a friend.
• The area and staff are loved, and the environment is peaceful and safe.
• Broadway Village offers numerous benefits, a full calendar of events, a garden, and a sense of community and security.

Cons

• The apartment was delivered in an unacceptable, unsanitary condition.
• The move-in experience was extremely disappointing, with key issues remaining unaddressed.
• The bathroom still smells despite air fresheners, and the resident had to scrub it themselves, which made them sick.
• The toilet was never replaced or properly cleaned, leaving residue and staining.
• A maintenance worker entered with dirty shoes and refused to remove them or wear covers, showing no regard for residents’ health.
• The patio carpet hasn’t been replaced and the apartment continues to have a strong odor.
• A former resident described the community as "ghetto" due to loud late-night outdoor parties.
• The building has no elevators and no ramps at the entrance, creating accessibility issues.

Review

Broadway Village is best suited for independent seniors who want a socially rich, maintenance-light living environment with a strong sense of community and hands-on, resident-focused management. The property wording and many resident accounts point to a 55+ (with occasional references to broader occupancy in the past) campus that emphasizes friendship, regular programming, and convenience. Residents routinely highlight an active calendar of events, easily accessible transportation for errands, outdoor spaces like a garden and pool, and amenities such as a coffee shop and community room. For a person who values safety, neighborly interaction, and the feeling of a “village” rather than a sterile apartment complex, Broadway Village delivers a compelling mix of services and atmosphere that can make everyday living feel purposeful rather than routine.

Explicitly, those who may want to consider alternatives include seniors who place an uncompromising premium on move-in cleanliness and immediate, flawless apartment conditions. A number of reviews recount a rough start, delivered units that were not ready or sanitary, lingering odors, and subpar initial maintenance, issues that matter a lot to residents and families prioritizing immediate move-in readiness. Elevator access is absent, with three stories to navigate, which becomes a practical concern for residents with limited mobility or for families visiting someone who uses a walker or other assistance. In addition, at least one review alludes to occupancy dynamics beyond pure 55+ housing, with concerns about noise and the mix of residents, suggesting that some families may prefer a more uniformly aged environment or stricter enforcement of age-related policies. Those who cannot tolerate these logistical or demographic realities should weigh alternatives that guarantee hands-off moves and more predictable mobility accommodations.

The strongest offsetting factors are the consistently strong front-line management and the highly engaged, caring staff. Multiple reviews praise Megan and the rest of the team for hospitality, accessibility, and a willingness to go beyond the formal duties of property management. Residents describe the management group as patient, responsive, and genuinely invested in the wellbeing of individuals and the broader community, with examples of timely problem-solving and a sense of personal obligation from office personnel and maintenance crews. The maintenance team is repeatedly credited with competence and reliability, turning around issues and keeping the building functioning smoothly. When issues arise, the response tends to be thorough rather than cursory, and that level of attentiveness helps calm residents who worry about day-to-day reliability. This combination of approachable leadership and dependable maintenance is a meaningful offset to occasional operational gaps.

On balance, Broadway Village earns its reputation through a robust ecosystem of amenities and social opportunities that lower isolation and increase day-to-day satisfaction. Residents highlight the garden plots, a large community room with free coffee and popcorn, ongoing exercise and Tai Chi classes, card games, bingo, and a driving calendar of transportation to shopping and events. The physical setting, well-kept grounds, secure surroundings, sidewalks for strolls, and the option to decorate patios and balconies, contributes to a sense of ownership and pride in the living space. The ambiance of the place, neighbors getting together for events, volunteer opportunities, and a weekly rhythm of activities, translates into meaningful social capital for people who fear loneliness in later years. For many, the social fabric is a crucial part of why Broadway Village remains a top choice despite occasional rough edges in administration or unit presentation.

Nevertheless, certain cons do not vanish with good programming. The most persistent caveat is the mismatch between expectation and initial condition at move-in, which can color overall perception for months. Odors, unresolved bathroom cleanliness issues, and the lingering impression that units may have been handed over without thorough cleaning are tangible negatives that require prompt, sustained remediation. There are also practical barriers to consider: the absence of an elevator and the presence of stairs on three levels can complicate access for heavier loads, emergency visits, or mobility-limited residents, even when care is available nearby. A few reviews also reflect shifting management dynamics and, in rare cases, concerns about how changes in leadership can affect the sense of community over time. While these issues may be solvable with due diligence and clear expectations, they light up the decision-making calculus for families who insist on flawless move-in readiness and consistent, predictable operations.

In the end, Broadway Village stands out as a practical, experienced choice for families seeking a lively, well-supported senior living environment where staff are frequently described as caring, responsive, and personable, and where the resident community actively participates in a rich calendar of events. For those prioritizing strong social connection, accessible transportation, and a comfortable, secure setting, the positives often outweigh the negatives, particularly when a recent inspection or a plan for immediate follow-through on any outstanding move-in concerns is negotiated before moving in. Families with tight tolerances for initial cleanliness, the absence of elevators, or a preference for a more uniform age profile should evaluate alternatives that can deliver stricter guarantees on unit condition, mobility accommodations, and age composition. Broadway Village, with its “forever home” sentiment expressed by longtime residents, remains a compelling option for those who are prepared to partner with management to ensure a smooth transition and ongoing, engaged living.

Pharmacies

• CVS Pharmacy (0.8 miles)
• HyVee Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)
• Walgreens (2.9 miles)
• Park Nicollet Clinic (3.3 miles)

Physicians

• Northwest Family Physicians PA (0.9 miles)
• Partners In Pediatrics (3.4 miles)
• Northstar Pain Care Clinic (3.7 miles)
• Eyeklinic of Edinburgh (4.4 miles)
• Suburban Radiologists (5.1 miles)
• Fairview Fridley Clinic (5.5 miles)
• Minnesota Gastroenterology PA (5.9 miles)

Restaurants

• Big Louie's Bar & Grill (1.3 miles)
• Wendy's (1.3 miles)
• McDonald's (2 miles)
• Culver's (2.1 miles)
• Pub 42 (2.1 miles)
• White Castle (2.3 miles)
• Portillo's Hot Dogs (3.7 miles)

Parks

• Twin Lake Beach Park (2.3 miles)
• French Regional Park (4.3 miles)
• Pinebrook Park (4.8 miles)
• Plymouth Dog Park (6.1 miles)
• Parkers Lake Park (6.9 miles)
• North Loop Dog Park (6.9 miles)
• Boom Island Park (7 miles)

Cafes

• Caribou Coffee (2.5 miles)
• Starbucks (4.5 miles)
• Caribou Coffee (7 miles)

Places of Worship

• Elim Church Center (3.1 miles)
• Fridley United Methodist Church (6 miles)

Hospitals

• Regency Hospital (5.3 miles)
• Plymouth Surgery Center (5.9 miles)
• Unity Hospital (6.4 miles)