Andrew Care Home in Minneapolis, MN

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Pros

• The care provided is excellent, and staff genuinely care about residents.
• The facility is described as a great place to live, with positive overall impressions from family members.
• It offers a wide range of health and mental health programs and amenities, including a fitness room and personal trainer.
• It provides music rooms, personal lessons, bus passes, and various social and mental health programs, plus tobacco cessation support.
• Dietitians and cafeteria-style dining are available for all three meals, indicating comprehensive onsite services.
• The artwork on the walls is nice, contributing to a pleasant atmosphere.

Cons

• Rabin was not a good supervisor.
• The reviewer wasn’t really happy during the 8 1/2 years they lived there.
• Bedroom privacy needs improvement.
• Rooms are jail-cell size.
• Mail was not personal and was opened with permission.
• The building was in need of new carpet.
• The staff reportedly took half of every resident’s paycheck.
• There was mold and the sandwiches were served cold.

Review

Andrew Care Home in Minneapolis is best suited for seniors who want a richly programmed, staff-driven living environment where daily care and social-therapy offerings are clearly prioritized. This community excels for families seeking robust health and mental-health supports, with on-site programming that includes fitness, music rooms, bus passes, personal scheduling, and a range of social and therapeutic services. It is a strong fit for residents who value real staff engagement and a broad menu of services over pristine privacy or modern aesthetics. Those who require maximum bedroom privacy, consistently transparent billing, or a consistently well-run modern facility may want to consider alternatives.

The strongest convictions come from the front lines: care quality is consistently described as excellent, with staff who truly care about residents. Reviews emphasize a culture where caregivers show up day after day, contributing to dependable daily support. The program breadth stands out, health and mental-health housing, numerous activities, and access to dieticians and kitchen services help sustain nutrition and wellness. A fitness room with a personal trainer, arts spaces, and a spectrum of programs create a sense of community and purpose that can translate into meaningful daily stability for residents who embrace a busy, engaged lifestyle.

However, several substantial concerns temper the appeal. Leadership and supervision appear uneven, with specific critiques aimed at individual supervisors and broader administrative practices. Privacy and living-space expectations also surface as a recurring issue: rooms described as jail-cell sized or 2- to 3-bedroom layouts separated by hanging sheets, alongside aging carpet, point to a facility that may not meet every resident’s privacy standards. Administrative transparency is questioned by some residents, including concerns about mail handling and disputed pay or billing practices, which can erode trust and complicate family oversight. Food quality is another area of inconsistency, with references to mold and substandard meals feeding into overall dissatisfaction.

Do the positives offset the negatives? To a degree, yes, and that degree hinges on what families value most. The breadth of programs and the evident care from front-line staff can deliver strong quality of life for residents who tolerate physical and administrative shortcomings. The availability of mental-health supports, substance-use programming, and flexible scheduling adds substantial health and social value that counterbalances some facility drawbacks. Yet the financial and privacy concerns remain serious red flags. Unclear billing and payroll deductions paired with governance questions create a risk profile that may overshadow the care advantages for families seeking predictability and financial transparency.

Families should approach with a rigorous checklist. Schedule thorough tours focused on privacy, cleanliness, and maintenance; request a full itemized bill and a clear explanation of any deductions or charges; verify policies around mail and personal communications; and talk directly with current residents about how consistently the care and supervision feel on a day-to-day basis. Compare these realities against other options that emphasize private accommodations, clearer finances, and steadier leadership. If privacy, cost transparency, and governance are non-negotiables, alternatives will likely offer a calmer match.

In conclusion, Andrew Care Home serves a practical, program-rich niche where committed caregivers and comprehensive activities drive meaningful engagement for residents who can accept some facility and governance imperfections. It is a viable choice for families prioritizing health and social programming and who are prepared to scrutinize finances and privacy proactively. For those who cannot reconcile ongoing concerns about supervision, billing clarity, and living space, exploring alternatives with stronger privacy standards and more transparent administration is the prudent course. The decision hinges on aligning personal priorities with the realities of care quality, program depth, and the governance landscape.