Brookdale Novi

Pros

• The staff at Brookdale Novi are attentive and know the residents' names, creating a friendly and welcoming environment.
• The management staff at Brookdale Novi demonstrated excellent communication skills and made accommodations for residents on short notice, showing genuine care for their well-being.
• Many residents appreciate the variety of activities offered, which are organized with the residents' interests in mind.
• The director of the facility is recognized for working diligently as an advocate for the residents.
• Residents generally find the apartments to be spacious and well-kept, contributing to a pleasant living experience.
• Family members have noted that the staff is easy to talk to and responsive to any concerns or issues that arise.
• Several reviews commend the quality of food and express satisfaction with the meals provided by the chef.
• Residents feel blessed to be part of a community where they are surrounded by caring individuals.

Cons

• Many residents experienced rude interactions with the staff at Balanced Home Care, leading to a lack of adequate assisted living services.
• There are concerns over the cleanliness of the facility, including reports of bed bugs and general filthiness in rooms.
• The management staff at Balanced Home Care has been unresponsive to feedback about rude behavior from their employees.
• The food quality is often criticized, with complaints about unappetizing meals and inadequate dietary options for residents.
• Short staffing issues have resulted in decreased services and care for residents, particularly during meal times.
• Several families reported dissatisfaction with billing practices due to miscommunication about fees and promised services that were not fulfilled.
• Some visitors noted an aggressive sales approach during tours that caused stress and discomfort when making decisions.
• Reviews indicated that the facility has become a less desirable option compared to others due to staffing challenges and overall service quality.

Review

The reviews for Brookdale Novi present a mixed bag of opinions regarding the facility’s assisted living services, staff performance, and overall environment. On one hand, some residents and their families have had positive experiences that highlight the warm atmosphere, attentive staff, and the range of activities provided to keep residents engaged. On the other hand, several reviews raise serious concerns about issues such as unresponsive management, poor hygiene standards, and inadequate staffing levels.

One of the prevalent critiques within these reviews is the dissatisfaction with Balanced Home Care's services. Many individuals cited experiences with rude staff members who not only exhibited unprofessional behavior but were also accused of billing for services that were never actually rendered. The allegations against certain care aides included neglectful acts—such as leaving residents unattended in potentially unsafe situations—which led some families to recommend seeking alternative services for assisted living needs. This negative experience stood in stark contrast to praise for Brookdale’s director, who was described as an advocate for residents and a positive force within the facility.

Another major concern raised by multiple reviewers was related to sanitation issues that adversely affected resident well-being. The presence of bed bugs in certain units became a point of contention; complaints included inadequate responses from management regarding pest control measures and general cleanliness in shared areas like dining spaces. Families noted seeing filthy conditions including cobwebs and dead insects on windowsills, which diminished their perception of safety and health standards at the facility. These observations echoed sentiments from those who felt that housekeeping services did not meet expectations—pointing out that weekly cleanings seemed insufficient given the overall state of disarray reported by many.

While some families expressed high satisfaction with Brookdale Novi’s community atmosphere—and particularly praised staff attentiveness—others felt overwhelmed by what they described as pressure tactics during tours or discussions about enrollment. Comments indicated feelings of being rushed into decisions without adequate time to assess options thoroughly. In addition to this perceived urgency from sales personnel, multiple reviewers noted inconsistencies in customer service when it came to billing practices; promises made verbally often fell through post-enrollment regarding service inclusions or adjustments.

Amidst these criticisms lay consistent praise for specific aspects such as spacious apartments offering good amenities conducive to independent living. Reviewers appreciated features like three daily meals served in communal dining areas, regular social activities ranging from games to volunteer engagement initiatives aimed at fostering camaraderie among residents. Nonetheless, while the sense of community was acknowledged positively by several families, they unanimously pointed out significant room for improvement in food quality—a recurring theme among complaints suggested a need for healthier meal planning options catering specifically to dietary restrictions.

In summary, Brookdale Novi presents an intriguing paradox: while many acknowledge its caring environment bolstered by dedicated staff members who genuinely connect with residents—problems persist concerning administration oversight and basic maintenance protocols within living areas. For prospective residents or families considering this community for their loved ones, it appears essential to conduct thorough due diligence based on these varied experiences shared within reviews before making commitments related primarily to cost versus care quality expectations aligned with their individual circumstances.

This part of Novi, Michigan offers a convenient and accessible location with various amenities nearby. The area features multiple pharmacies, hospitals, physicians' offices, and urgent care centers within a short driving distance, providing easy access to healthcare services. Additionally, there are several parks where seniors can enjoy outdoor activities and stay active. A variety of dining options ranging from fast food chains to sit-down restaurants are available for those looking to enjoy a meal out. The presence of places of worship in the vicinity caters to the spiritual needs of residents. Overall, this part of Novi provides a mix of essential services and recreational opportunities that could make it a desirable choice for senior living.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walmart Pharmacy (3.1 miles)
• Henry Ford Pharmacy - Columbus (3.4 miles)
• CVS Pharmacy (4.1 miles)

Parks

• Liberty Park Playground (1.9 miles)
• Wixom Wetlands (2.4 miles)
• Clara Miller Park (2.5 miles)
• Karner Farm (4.3 miles)
• Island Lake (4.6 miles)
• Rotary Park (5.5 miles)
• Woodland Hills Nature Park (6 miles)

Restaurants

• Backyard Coney Island (2.2 miles)
• McDonald's (2.3 miles)
• Wendy's (2.4 miles)
• Chick-Fil-A (2.6 miles)
• The Cheesecake Factory (2.6 miles)
• Sedona Taphouse (2.6 miles)
• Taco Bell (2.8 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (2.5 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (6.2 miles)
• Tim Hortons (6.2 miles)
• Panera Bread (6.9 miles)

Theaters

• Emagine Novi (2.3 miles)

Places of Worship

• Brightmoor Christian Church (2.4 miles)
• Church of the Holy Family (4.2 miles)
• Bible Believers Church (5.8 miles)
• Ward Church (8.1 miles)

Hospitals

• Providence Park Hospital (2.8 miles)
• Henry Ford West Bloomfield Hospital (4.6 miles)
• Huron Valley-Sinai Hospital (4.8 miles)

Physicians

• Novi Orthopedic Center (3 miles)
• Meadowbrook Medical Center (3.6 miles)
• Lakes Urgent Care (3.7 miles)
• Associated Dermatologists of Commerce (4.8 miles)
• Grand River Medical Associates (5.6 miles)
• Medical Clinic of Northville (6.6 miles)
• Beaumont Medical Center - West Bloomfield (6.8 miles)