Bedrock Detroit

Pros

• Bedrock is credited with reinvigorating Detroit and showcasing its future as a major metropolitan city.
• Bedrock is expanding downtown Detroit with new stores, restaurants, hotels, and residential high rises.
• Gina and Sadie are described as outstanding staff at Bedrock properties.
• The Bedrock staff are a major reason residents choose to live in Bedrock buildings.
• Bedrock is praised as among the best, if not the best, property managers in the city.
• Kai-Anne provides helpful, insightful tours and follows up after the tours.

Cons

• The apt leases are a scam.
• They do not work with you in any way and just try to take your money.
• Dan Gilbert is on his way to destroying his reputation by allowing Metropolis to manage their parking structures.
• Filthy restroom in the First National Building.
• David Darling was extremely rude.
• Horrible business conduct and customer service.
• They don't answer the phone or return calls; the employees have indifferent attitudes.

Review

Across a wide range of properties and experiences, Bedrock receives a spectrum of sentiments from residents, prospective renters, and critics. Some reviewers describe Bedrock as an unbeatable force in downtown Detroit, praised for its role in revitalizing the city, the breathtaking views, and the sense that the buildings are part of a larger, positive transformation. They credit Bedrock with bringing new stores, hotels, restaurants, and residential towers to the area, and they speak fondly of the team members who make things work on a day-to-day basis. In particular, several staff members are singled out for their helpfulness and responsiveness, elevating the living experience for those who interact with them.

Yet the same collection of reviews also highlights serious complaints that paint a markedly different picture for many others. A recurring grievance centers on lease terms and billing practices. One reviewer bluntly calls the apt leases "a scam," pointing to a 60-day notice requirement that seems to clash with more common 30-day standards, and a charge of $1,700 for not notifying the management early enough - even when the lease is up and notice was given beyond the 30-day window. The sentiment expressed is that the financial penalties and the way notices are handled feel unfair or opaque, leaving some tenants feeling trapped or overcharged even when their circumstances should be straightforward.

Communication and access to on-site tours emerge as another major thread of dissatisfaction. Prospective renters report long delays in arranging tours, with messages and calls going unreturned. In several accounts, people traveling from out of town encounter locked leasing offices, unconfirmed confirmations, or security personnel who are unable to connect them with a leasing agent. The frustration is amplified by comparisons to other management companies that were able to respond and set up tours quickly, underscoring a perceived inconsistency in Bedrock's customer-service operations.

Amid the criticisms, several glowing portraits of Bedrock's staff and service resilience appear. Kai-Anne is praised for giving insightful context about the buildings and for following up after tours, while Gina and Sadie are described as "the absolute best" and credited with resolving issues promptly when residents presented evidence of problems. Charles, another staff member noted for maintenance interactions, is also mentioned positively. These endorsements underscore that, for some tenants, the people working within Bedrock's portfolio can make a significant difference in how living in a Bedrock building feels on a daily basis.

Maintenance and property standards show a similar split. On the positive side, multiple reviews commend strong maintenance responsiveness, especially in large groups or under challenging circumstances. The praise aligns with statements that Bedrock's properties are well-run and that improvements have been made over time. On the negative side, there are pointed criticisms about specific facilities - most notably a filthy restroom in the First National Building - that reflect ongoing concerns about cleanliness and upkeep in certain common areas. Taken together, the maintenance narrative suggests that while many properties are well-maintained and well-run, inconsistent conditions across buildings can leave some residents dissatisfied.

The COVID era and the administrative side of leasing also leave a lasting imprint on perceptions. A few reviews describe a prolonged, frustrating application process - "two months to process my rental application" is a sentiment echoed by multiple commenters. Compounding this are issues tied to pandemic-era changes, such as new rules and address mismatches that affected how seniors and families navigated the application pipeline. The sense conveyed is that, during a volatile period, Bedrock struggled to keep processes smooth and transparent for applicants who had legitimate expectations about moving forward.

Beyond individual experiences, there is a broader narrative about Bedrock's impact on Detroit's redevelopment. Many reviews celebrate Bedrock for reinvigorating the city's downtown landscape, arguing that the company has helped to reframe perceptions of Detroit as a modern, thriving metropolis. The praise is often tied to a belief that the company's investments - new residential towers, retail spaces, and public improvements - contribute positively to the city's identity. Still, some reviews caution that the benefits are not evenly distributed and that certain residents feel the costs of rapid redevelopment - particularly in areas like parking and housing affordability - are not always balanced by the promised benefits.

The topic of parking adds another dimension to the discussion. A recurring complaint centers on the relationship between Bedrock and Premier Parking, with some residents of senior housing reporting that monthly parking costs can amount to a significant portion of their already fixed incomes. The exact allocation of responsibility between Bedrock and Premier is described as murky by some reviewers, contributing to a sense of frustration about who should bear the cost and where the accountability lies. These concerns illuminate the broader tension in redevelopment projects: the need to balance ambitious urban renewal with the practical realities and budgets of long-term residents.

In sum, the body of reviews presents a nuanced portrait of Bedrock. For every tenant who extols the company's role in transforming Detroit and appreciates attentive staff members who resolve issues promptly, there is another who feels misled by lease terms, frustrated by opaque billing, or hampered by inconsistent communication and access challenges. The common thread across these accounts is a clear division between the city-building potential Bedrock embodies and the sometimes uneven, at-times frustrating experiences of the people who live in Bedrock-managed properties. Future renters and residents would be well served to weigh the strong positives - the revitalization of downtown, the quality of some properties, and the dedicated team members - against the concerns about fees, communication, and process rigidity, so they can determine whether Bedrock aligns with their priorities and expectations.

Located in the heart of Detroit, Michigan, this neighborhood offers a diverse range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With a variety of restaurants, cafes, pharmacies, parks, places of worship, hospitals, and physicians within close proximity, residents can easily access essential services without having to travel far. The area also boasts cultural attractions like the Detroit Opera House and Detroit Athletic Club for those interested in arts and recreation. Additionally, the presence of reputable healthcare facilities such as DMC Heart Hospital and Barbara Ann Karmanos Cancer Institute ensures quality medical care for residents. Overall, this neighborhood provides a well-rounded community with everything seniors need to enjoy a fulfilling and vibrant lifestyle in their golden years.

Restaurants

• Grand Trunk Pub (0 miles)
• Lafayette Coney Island (0.2 miles)
• The Apparatus Room (0.2 miles)
• The Skip (0.3 miles)
• The Brakeman (0.3 miles)
• Detroit Opera House (0.4 miles)
• Detroit Athletic Club (0.5 miles)

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Wellwise by Shoppers Drug Mart (2.5 miles)
• Shoppers Drug Mart (2.8 miles)
• CVS Pharmacy (3.2 miles)

Cafes

• The Bean Bar (0.2 miles)
• Tim Hortons (4.9 miles)
• Tim Hortons (6.6 miles)
• Qahwah House (6.7 miles)
• Tim Hortons (9 miles)

Parks

• William G. Milliken State Park and Harbor (1 miles)
• Valade Park (1.4 miles)
• Belle Isle Park (2.9 miles)
• Matthew C Patterson Park (6.3 miles)
• Windmill Pointe Park (6.3 miles)
• Hemlock Park (6.5 miles)
• Palmer Park (7.2 miles)

Places of Worship

• St John's Presbyterian Church (1.1 miles)
• St Charles Church (2.8 miles)
• Masjid Salam (6.7 miles)
• Heritage Park Alliance Church (7.2 miles)

Hospitals

• DMC Heart Hospital (1.4 miles)
• Harper University Hospital (1.6 miles)
• Hudson-Webber Cancer Research (1.6 miles)
• Barbara Ann Karmanos Cancer Institute (1.6 miles)
• Detroit Receiving Hospital (1.6 miles)
• Hfhs - Main - F4 (3.1 miles)
• Hotel-Dieu Grace Healthcare (3.2 miles)

Physicians

• University Health Center (1.6 miles)
• Childrens Hospital Of Michigan Specialty Center - Detroit (1.6 miles)
• Windsor Regional Hospital (1.7 miles)
• Michigan Eyecare Institute (6.8 miles)
• Lasalle Community Health Care Centre (7.7 miles)
• Park medical center (9 miles)