Wingate at Andover
Save80 Andover St., Andover, MA 01810
For more information about senior living options: (844) 490-3973
The staff at Bear Mountain is consistently friendly and responsive to residents' concerns. Robin Wongera, who leads the 2nd-floor team, is especially kind and helpful. The father is happy there and more engaged, enjoying outings and community activities. Bear Mountain is described as a warm, homelike place with a caring and professional staff. The therapy teams (physical, occupational, and speech) are excellent. Administrators, including the DON and ADON, are hands-on and dedicated to residents' care. Wingate Andover exceeds expectations with an extended therapy schedule and compassionate nursing staff. The rehabilitation staff take time to train families on transfers, bathing, and walking. Wingate Andover offers spacious rooms and a friendly, supportive rehabilitation team. The rehabilitation outcomes are strong, with residents walking again and showing improvement within weeks.
The kitchen services were the worst the reviewer had ever experienced, with food constantly cold. The food was not edible. The social work staff were condescending and dismissive. Therapy was minimally helpful and did not meet expectations. The 91-year-old mom sat in her feces for over 45 minutes before she was cleaned. The aides caused two bleeding wounds to her arms. The staff were rude and spoke over family members, not considering the resident's best interests. There were about 18 patients per nurse, leading to long waits for medications. Patients waited for hours in beds, chairs, or bathrooms with no one answering call bells. Some CNAs were uncaring, while others were good. The food was poor to inedible, with frequent complaints. There was a COVID outbreak on the floor, and visitors contracted COVID.Wingate at Andover is best suited for older adults who need robust post-acute rehabilitation and ongoing assisted-living support, delivered by an active, therapy-forward team. This community earns its value when the priority is intensive physical and occupational therapy, with therapists, nurses, and aides who stay engaged, patient, and responsive. Families reconsidering a facility primarily for social programming or gourmet dining should be aware that Wingate's strength lies in therapy cadence, caregiver availability, and a hands-on leadership presence that keeps care plans moving and staff accountable.
Those weighing alternatives should consider how important private room options, consistently high meal quality, and predictable medication management are to their loved one. Several reviews flag dining as a major drawback and describe inconsistent kitchen service and food quality. If a resident or family cannot tolerate frequent complaints about meals or the risk of meals being missed or delayed, other communities with stronger, more reliable culinary and dietary oversight may be a better fit. Similarly, for families prioritizing flawless communication, strict adherence to medication orders, and a uniformly calm environment, it's worth evaluating other options that emphasize these operating standards.
The strongest positives here are what truly drive outcomes: a substantial therapy program, attentive nursing and aides, and a leadership team that is often described as hands-on and genuinely invested in recovery. Testimonials highlight extended therapy schedules, skilled physical and occupational therapy, and residents regaining mobility faster than expected. Families repeatedly commend staff who train them and demonstrate practical skills for home care, which translates into smoother transitions when discharge to home is the goal. When families look for an environment that feels like a focused rehabilitation setting with a supportive, involved administration, Wingate can deliver.
By contrast, the clearest weaknesses center on consistency and experience across the entire resident journey. Multiple reviews report inconsistent staffing levels, long waits for medications, and gaps in call-light responsiveness. Some accounts describe rude or dismissive interactions, condescending social-work dynamics, and a perception that patient needs aren't always prioritized on every shift. There are also references to cleanliness and infection-control lapses on certain occasions, and to the unsettling possibility of mixing dementia patients with non-dementia residents in ways that limit individualized attention. Taken together, these concerns create real risk for families who cannot tolerate sporadic service or unclear accountability.
Those evaluating Wingate against its cons should weigh the rehab advantage against the everyday reliability of care and dining. If the goal is to maximize recovery potential and assure a highly engaged therapy team, the pros - extensive therapy, proactive leadership, and demonstrated functional gains - can outweigh the negatives, especially for short-term stays with a clear discharge plan. If, however, a resident requires near-perfect consistency in meals, med administration, and a consistently calm, well-supervised environment, alternatives with stronger daytime staffing ratios, tighter quality controls, and more predictable service levels may reduce daily stress and avoid post-acute disappointments.
Practical steps for families moving forward include scheduling a focused tour with the Director of Nursing and the dietary leadership, specifically asking to observe the rehab floor in action, the dining room service during peak mealtime, and the medication-pass process. Request recent infection-control and safety metrics, confirm private-room availability if privacy matters, and inquire about turnover rates among CNAs and therapy staff. Establishing a clear discharge plan, daily communication expectations, and a written escalation path for concerns will determine whether Wingate's rehabilitation strengths can be a true advantage for a loved one. In the right circumstances, Wingate at Andover can be an excellent, even transformative, choice; in others, a more consistently operated alternative may be the wiser route.
135 resident community capacity
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (21 miles away) Manchester (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wingate at Andover is an assisted living community located in the charming town of Andover, MA. Situated in a convenient location, this community offers easy access to various amenities and services that cater to the needs of its residents.
For those who enjoy socializing over a cup of coffee or grabbing a quick bite to eat, there are six cafes and twelve restaurants in close proximity to Wingate at Andover. Whether residents are looking for a cozy atmosphere or a trendy spot, they are sure to find something that suits their taste.
Nature enthusiasts will appreciate the presence of a nearby park. This provides an excellent opportunity for leisurely strolls, exercising outdoors, or simply enjoying the peaceful surroundings. The park adds a touch of tranquility and natural beauty to the community's environment.
Residents can rest assured knowing that there are eleven pharmacies located nearby. This ensures easy access to medications and healthcare supplies whenever needed. Additionally, three physicians practicing in close proximity offer convenience and prompt medical attention when required.
In terms of healthcare support, two hospitals are conveniently situated near Wingate at Andover. This ensures readily available emergency care and specialized medical services if ever needed.
With its prime location and abundance of amenities nearby, Wingate at Andover provides residents with the perfect blend of independence and assistance. It offers a safe and comfortable environment where individuals can thrive while enjoying various activities within their reach.
This part of Andover, Massachusetts offers a convenient location with easy access to essential services such as pharmacies, hospitals, and physicians' offices. There are several dining options nearby ranging from casual eateries like Shawsheen Luncheonette to more upscale restaurants like Burtons Grill. For entertainment, residents can visit theaters like 2660 AMC Bar Methuen 2 or enjoy ice cream at Cows Rock Ice Cream. Places of worship such as La Iglesia De Jesucristo De Los Santos De Los ?ltimos D?as offer spiritual support for those looking to maintain their faith. Additionally, transportation options like Lawrence Municipal Airport and Ballardvale MBTA Station provide easy travel opportunities. Overall, this area provides a mix of services and amenities that could make it a convenient and comfortable choice for senior living in Andover.
Wingate at Andover is located at 80 Andover St., Andover, MA 01810 in Middlesex County, Massachusetts
Wingate at Andover on seniors.fyi includes 6 photos including images showing interior, television, dining, decor, architecture, building, entrance, exterior, and more.
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