Wingate at Andover

Pros

• The administrator and staff at the facility were exceptional, providing excellent care during the recovery process after a full hip replacement.
• The nursing staff and aides were phenomenal, demonstrating compassion and attentiveness to patients' needs.
• Wingate offered an extended therapy schedule that exceeded expectations, with knowledgeable nurses who effectively communicated with family members.
• Rehabilitation staff helped patients regain mobility rapidly, surprising families with their dedication and patience.
• The facility was described as spacious and welcoming, making patients feel comfortable and engaged through various activities and dining services.
• Staff members acted promptly in emergency situations, showcasing their ability to recognize critical health signs and provide immediate assistance.
• Family members felt reassured by the level of care provided at Wingate, recommending it highly for rehab and nursing home services.

Cons

• The kitchen at Wingate struggles to accommodate dietary allergies, resulting in incorrect meal trays.
• Wingate is not a five-star facility, serving repetitive and subpar meals while mixing dementia patients with regular ones.
• Communication is poor at Wingate, leading to concerns about resident falls and the quality of care provided.
• Staff rudeness and refusal to address urgent medical issues have been reported, contributing to inadequate patient care.
• There are frequent missed meals and medications at Wingate, along with call buttons going unanswered.
• Management issues at the facility are causing significant problems in patient care and operational efficiency.

Review

The reviews of Wingate facility present a mixed picture of experiences, highlighting both commendable aspects and significant concerns. What stands out in several testimonials is the quality of healthcare services provided by the nursing staff. Many patients and their families have expressed appreciation for the dedication, professionalism, and compassion exhibited by nurses and aides. Several reviews note that during rehabilitation stays following surgeries, such as full hip replacements or lower back surgeries, the staff were described as "phenomenal" and "caring." For instance, one patient recounted receiving thorough training on transfers, bathing, and walking from both nursing staff and physical therapists. This level of involvement appears to have greatly contributed to positive recovery outcomes for many residents.

However, not all feedback was positive. A recurring theme among dissatisfied reviewers was frustration with the management of the facility and inadequate food services. One review specifically highlighted poor communication regarding dietary restrictions; despite allergies being clearly documented, meal trays frequently arrived incorrect. Another noted that the menu often consisted of repetitive meals and lacked variety—chicken seemed to dominate the offerings. Additionally, there were comments about the lack of private rooms which left some residents feeling uncomfortable due to shared spaces with different care needs.

Another serious concern raised in multiple reviews pertains to staffing issues. Some reviewers described a high turnover rate among staff members that led to inconsistencies in care quality. One account detailed how a lack of attention from nurses caused patient falls to occur almost daily. This inconsistency seems particularly alarming for vulnerable populations who require stable support systems during recovery or ongoing care.

Management practices at Wingate also attracted scrutiny in several narratives. Comments regarding poor management included claims about inadequate responses to urgent medical needs—for instance, an alarming situation where a head nurse dismissed concerns about a patient’s declining condition while refusing to call for emergency assistance when requested by family members. Such incidents have fueled worries about patient safety within the facility's walls.

Despite these alarming reports, some caregivers maintain faith in Wingate’s value as a rehabilitation center based on personal experiences with relatives recovering there. In one noteworthy review, a family member praised how their grandfather engaged with numerous activities offered at the facility, likening it to staying in a luxury hotel rather than simply undergoing rehab treatments. The consistent praise garnered for both recreational engagement and attentive care showcases an aspect where Wingate excels amid criticisms—a testimony emphasizing that positive interactions can exist alongside significant failings.

Ultimately, while some families feel reassured by excellent nursing support and activity engagement within Wingate's rehabilitation programs—including successful recoveries that exceeded expectations—others express deep dissatisfaction rooted in poor management practices and erratic communication regarding patient needs. These contrasting views paint a complex picture: success stories coexisting with heartbreaking experiences making potential clients wary when considering this facility for their loved ones' care needs.

In conclusion, those considering Wingate must weigh both sides presented in these reviews: high-quality care marked by dedicated staff against sobering realities surrounding management deficiencies and operational challenges that have resulted in dangerous circumstances for some patients. As feedback reflects various individual experiences broadly tied together through common themes—both praise worthiness for rehabilitation services combined with concerning practices—it becomes evident that prospective residents or their families should proceed cautiously while conducting thorough research into recent developments at this facility before making critical decisions about long-term health care options.

This part of Andover, Massachusetts offers a convenient location with easy access to essential services such as pharmacies, hospitals, and physicians' offices. There are several dining options nearby ranging from casual eateries like Shawsheen Luncheonette to more upscale restaurants like Burtons Grill. For entertainment, residents can visit theaters like 2660 AMC Bar Methuen 2 or enjoy ice cream at Cows Rock Ice Cream. Places of worship such as La Iglesia De Jesucristo De Los Santos De Los ?ltimos D?as offer spiritual support for those looking to maintain their faith. Additionally, transportation options like Lawrence Municipal Airport and Ballardvale MBTA Station provide easy travel opportunities. Overall, this area provides a mix of services and amenities that could make it a convenient and comfortable choice for senior living in Andover.

Pharmacies

• CVS Pharmacy (1.5 miles)
• Demoulas Super Markets (2.5 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.7 miles)
• Packard Pharmacy (4 miles)
• CVS Pharmacy (4 miles)

Parks

• Ward Reservation (2.3 miles)

Restaurants

• Shawsheen Luncheonette (2.3 miles)
• Burtons Grill (2.9 miles)
• McDonald's (3.5 miles)
• Hopothecary Ales (3.6 miles)
• Cows Rock Ice Cream (3.9 miles)
• Cracker Barrel (3.9 miles)
• McDonald's (4.1 miles)

Cafes

• Starbucks (2.9 miles)
• Panera Bread (3 miles)
• Starbucks (3.4 miles)
• Perfecto's Caffe (4 miles)
• Aroma Joe's (4.3 miles)
• Heav'nly Donuts (4.7 miles)
• Heav'nly Donuts (5.5 miles)

Hospitals

• Tewksbury Hospital (3.8 miles)
• Lawrence General Hospital (4.9 miles)
• Whittier Rehabilitation Hospital (8.7 miles)

Physicians

• Dr Josef And Dr Michael Gendlerman's Office (4.5 miles)
• SMG New England Cardiology of Lawrence (4.7 miles)
• Northeast Urologic Surgery PC (4.9 miles)
• Dana Farber Cancer Institute (5.5 miles)
• Massachusetts Eye Associates (5.8 miles)
• Pleasant Valley Internists PC (6.1 miles)
• Vascular and Vein Associates (7.6 miles)

Transportation

• Lawrence Municipal Airport (LWM) (5.4 miles)
• Ballardvale Mbta Station (6.4 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (5.8 miles)
• Danvers Church Of The Nazarene (9.7 miles)

Theaters

• 2660 Amc Bar Methuen 2 (7.3 miles)