Griswold Home Care

Pros

• Lee Jacobson of Griswold Home Care was a pleasure to do business with.
• He explained options and expectations and secured two exceptional caregivers before the contract.
• The caregivers were experienced, kind, and caring, always on time and communicating to maintain awareness of the patient's needs.
• Lee was highly responsive, promptly answering every call, text, and email.
• The care providers delivered personal in-home care and were compassionate.
• Griswold Home Care provided 24-hour care on short notice, with several professional and compassionate caregivers.
• The company is very focused on customer service and was immediately responsive during emergencies.
• Anne described Lee as accommodating and going above and beyond; she called him a godsend.

Review

Griswold Home Care of the Merrimack Valley, led by Lee Jacobson, consistently comes across as a truly dependable partner in navigating the difficult terrain of home hospice care. Across multiple accounts, the pattern that stands out is a thoughtful approach: Lee walks families through the options and expectations, then rolls up his sleeves to begin finding caregivers who can meet those needs. One family noted that two exceptional caregivers were secured even before the formal contract was signed, a move that facilitated a quick and smooth transition from hospital to home care. That proactive, no-delays mindset made a tangible difference at a moment when timing was everything.

The caregivers themselves were described as outstanding - experienced, kind, and genuinely caring. Families repeatedly emphasized not only the competence of the aides but also their reliability. They were consistently on time and maintained open lines of communication with each other to ensure a continuous, aware approach to the patient's state and evolving needs. The emphasis on coordination among caregivers helped create a cohesive support system around the patient, which is crucial in a home hospice setting where small changes can signal important shifts in care requirements.

When time was of the essence, Lee's responsiveness stood out. Several reviews highlight how he answered calls, texts, and emails promptly during desperate moments when home care needed to be lined up quickly. The personalized, in-home care provided by the team extended beyond routine tasks to encompass genuine compassion and sensitivity to the patient's comfort and dignity. In many of these accounts, families felt reassured by the care team's presence and communication, which eased the stress that accompanies urgent health needs.

A recurring theme is the ability to provide 24-hour care at a moment's notice. One family specifically thanked Lee for enabling immediate support for their father, underscoring the department's capacity to mobilize around the clock. The home health aides were described as compassionate, caring, and skilled, reinforcing that Griswold's approach combines both emotional warmth and professional expertise. The willingness to arrange around-the-clock care when it's urgently required is highlighted as a core strength of the agency.

The transition to hospice care is another area where the reviews highlight Griswold's strengths. An older family member needed to move from independent living to hospice virtually overnight, and Lee Jacobson was responsive on short notice, providing quality, compassionate caregivers on short notice as well. While a 24-hour requirement necessitated several caregivers, each was noted as professional, kind, and a welcome presence for the family. This combination of speed and sensitivity in a time of emotional and logistical strain is what many families remember most vividly.

Customer service emerges as a defining attribute, regardless of the agency's size. There are multiple anecdotes about emergency coverage during unscheduled hours, with Griswold immediately stepping in and handling the situation with ease. The sentiment across reviews is almost universal: families are grateful and relieved by the reliability and attentiveness demonstrated when emergencies arise. In one account, families wondered aloud what they would have done without this dependable support when the stakes were so high.

Personal testimonials further reinforce the overarching theme of dedication and adaptability. One reviewer thanked Lee for going above and beyond, noting that many needs were last-minute and that the urgency to find coverage was handled with care. Anne was singled out as a godsend in another recounting, underscoring the impact of the team's compassionate presence. Even when the care needs were brief or the patient's preferences were particular, the experience remained overwhelmingly positive, with the aides earning high marks for their attentiveness and respect for the family's wishes.

Across these reflections, Griswold Home Care of the Merrimack Valley consistently delivers a patient-centered, responsive, and professional home care experience. From pre-contract planning that yields rapid caregiver placement to around-the-clock coverage when required, from compassionate, on-time aides to seamless coordination among care teams, the service leaves families feeling supported rather than overwhelmed. In challenging times, the combination of quick action, thoughtful care, and steadfast reliability appears to make a meaningful difference for patients and their loved ones alike.

This part of Andover, Massachusetts, offers a convenient and diverse array of amenities for seniors looking to settle down in a peaceful suburban setting. With multiple pharmacies like CVS and Walgreens nearby, accessing necessary medications is easy and efficient. There are also a variety of restaurants ranging from casual diners like Shawsheen Luncheonette to upscale options like Burtons Grill, providing plenty of dining choices. For those who enjoy outdoor activities, Ward Reservation is just a short distance away. Medical care is easily accessible with several physician offices and hospitals in the vicinity, including Lawrence General Hospital and Dana Farber Cancer Institute. Transportation options include the Lawrence Municipal Airport and the Ballardvale Mbta Station for easy travel. Places of worship such as La Iglesia De Jesucristo De Los Santos De Los Últimos Días cater to spiritual needs, while entertainment can be found at the AMC theater in Methuen. Overall, this area of Andover offers a well-rounded community with ample resources for seniors looking to retire comfortably.

Pharmacies

• CVS Pharmacy (0.1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• Walgreens (2.8 miles)
• Packard Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4 miles)

Restaurants

• Shawsheen Luncheonette (1.3 miles)
• Burtons Grill (1.4 miles)
• Cows Rock Ice Cream (2.3 miles)
• McDonald's (3.2 miles)
• Jaime's Restaurant (3.2 miles)
• Mad Maggie's Ice Cream (4.2 miles)
• Casa Blanca Mexican Restaurant (4.3 miles)

Cafes

• Starbucks (1.4 miles)
• Panera Bread (1.4 miles)
• Starbucks (2.2 miles)
• Heav'nly Donuts (3.4 miles)
• Aroma Joe's (5.3 miles)
• Perfecto's Caffe (5.6 miles)
• Heav'nly Donuts (6.3 miles)

Parks

• Ward Reservation (1.6 miles)

Physicians

• Dr Josef And Dr Michael Gendlerman's Office (3.3 miles)
• SMG New England Cardiology of Lawrence (3.5 miles)
• Northeast Urologic Surgery PC (3.5 miles)
• Pleasant Valley Internists PC (5.1 miles)
• Dana Farber Cancer Institute (5.2 miles)
• Vascular and Vein Associates (6.3 miles)
• Massachusetts Eye Associates (7 miles)

Hospitals

• Lawrence General Hospital (3.8 miles)
• Tewksbury Hospital (5.3 miles)
• Whittier Rehabilitation Hospital (7.4 miles)
• Merrimack Valley Hospital (8.9 miles)
• Whittier Pavilion (9.1 miles)

Transportation

• Lawrence Municipal Airport (LWM) (4 miles)
• Ballardvale Mbta Station (7.8 miles)

Places of Worship

• La Iglesia De Jesucristo De Los Santos De Los Últimos Días (5.5 miles)
• Danvers Church Of The Nazarene (9.4 miles)

Theaters

• 2660 Amc Bar Methuen 2 (6.2 miles)