Village At Rockville

Pros

• The Village at Rockville is an attractive and clean facility that offers a welcoming atmosphere for residents.
• Many visitors appreciate the well-maintained environment and ample activities available to residents.
• The food served at The Village is plentiful and appealing, with multiple dining options provided.
• Staff members on the subacute rehab floor have been described as terrific and caring, contributing positively to the experience.
• The layout of the facility allows for privacy in rooms, creating a more comfortable environment for residents.
• Visitors noted that the community has a variety of amenities, including fitness areas and activity clubs.
• Residents can enjoy a range of services, including regular cleaning and activities planned by staff members.
• Family members have expressed satisfaction with the proximity to restaurants and shopping centers, enhancing convenience for visits.

Cons

• The service on the rehab floor was poor, with constant staff changes leading to disorientation for residents.
• Physical therapy was delayed for almost a week, resulting in weakened conditions for patients.
• The staff was not caring and did not provide adequate attention to patients’ needs.
• Despite a nice facility, the quality of care did not justify the costs associated with it.
• A resident experienced severe neglect, including being left in bed for extended periods and failing to address medical issues appropriately.
• There were complaints about insufficient outdoor space and amenities that didn't meet the needs of older residents.
• Staff were described as overworked and indifferent unless family members were present; incidents of verbal abuse towards residents were reported.
• The administration was unresponsive to concerns from family members regarding patient care and facility operations.
• Residents' personal belongings went missing due to poor management of laundry services.
• Patients experienced rapid cognitive decline due to lack of proper interaction and engagement in the Memory Care Unit.

Review

The Village at Rockville - A National Lutheran Community Nursing Home has garnered a wide range of opinions from families who have placed their loved ones in its care. While some highlight the facility's attractive and modern aesthetic, clean environment, and abundant amenities, others have raised serious concerns regarding the quality of service, consistency of care, and overall staffing issues on the rehabilitation floor.

For many family members, the visual appeal of The Village at Rockville is a significant selling point. Reviewers described the nursing home as attractive and well-maintained, with wide hallways and thoughtfully designed living spaces. Activities are plentiful, catering to various interests among residents. One reviewer emphasized that the food looked appealing and was plentiful. Such aspects contribute to an atmosphere that feels more welcoming than other facilities they had evaluated. Additionally, convenient access to nearby shopping centers adds a layer of community engagement that families appreciate.

However, beneath this pleasant exterior lies troubling feedback about staffing levels and continuity of care on the rehabilitation floor. Several reviewers expressed disappointment with frequent changes in nursing staff, where patients often had different nurses each day or did not see medical personnel for extended periods. One family member noted their father's disorientation due to the constant influx of unfamiliar caregivers—a concern especially poignant for those whose loved ones require consistent interaction to help them navigate their situation. The lack of appropriate physical therapy services was another critical issue; one reviewer shared that their father spent nearly a week bedridden without receiving any form of rehabilitation activities.

Further alarming accounts emerged concerning severe lapses in patient care resulting in dire consequences for residents' health. A particularly heart-wrenching review detailed how one resident became severely ill after being misdiagnosed while under The Village's watch. This individual entered for rehabilitation but left requiring hospice care due to complications from untreated ailments that escalated during their stay—underscoring potential dangers posed by insufficient medical attention when staff are overwhelmed or negligent.

In sharp contrast to these negative experiences were accounts from other visitors who reported positive interactions with staff members on different floors within the same community. They praised attentive service in subacute rehab sections and appreciated that Medicare covered their costs—a factor cited as essential given how quickly expenses can accumulate in such settings. Some enjoyed comfortable accommodations along with various recreational options tailored to seniors’ needs.

Despite some favorable conditions noted by certain reviewers, others voiced frustration over what they described as systemic failings that place vulnerable populations at risk. Reports highlighted insufficient training amidst inconsistent staffing levels leading to unresponsive behavior towards patients—such as neglecting basic hygiene needs like nail trimming or assistance getting out of bed until late hours. Another family revealed distressing events of their loved one being shouted at by aides for seeking help—demonstrating a disturbing lack of compassion amid overwhelming workloads faced by employees.

Ultimately, The Village at Rockville presents a mixed narrative woven together by contrasting reviews reflecting both admirable aspects alongside harrowing accounts steeped in neglectful practices impacting resident wellness overall. Many faced deep emotional repercussions tied directly to lapses in adequate care provision despite existing physical comforts like clean rooms and appealing common areas throughout this expansive facility—all raising essential questions around prioritizing staffing levels conducive toward best practices for elderly healthcare support within nursing facilities reliant heavily on preserving relationships between caregivers’ roles and residents' continued wellbeing.

This part of Rockville, Maryland offers a convenient and accessible location for seniors looking to settle in a vibrant community. With several pharmacies nearby such as Safeway Pharmacy and CVS, healthcare needs can easily be met. The area is also home to reputable hospitals like Adventist HealthCare Shady Grove Medical Center for any medical emergencies. Additionally, there are various parks, cafes, restaurants, and theaters in close proximity for recreational activities and leisurely pursuits. Public transportation options like the Rockville Metro Station and Shady Grove Metro Station provide easy access to explore the surrounding areas. Places of worship like the Rockville Evangelical Mission and Church of the Redeemer cater to spiritual needs within the community. Overall, this neighborhood offers a diverse range of amenities and services that cater to the needs of seniors looking for a comfortable and lively environment in which to reside.

Pharmacies

• Safeway Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)

Parks

• Falls Road Park (1.4 miles)
• Aberdeen Park (3.7 miles)
• Bohrer Park (3.8 miles)
• Rock Creek Regional Park (4.5 miles)
• Winding Creek Local Park (5.9 miles)
• Great Falls Park (6.5 miles)
• Georgian Forest Park & Tennis Courts (7.4 miles)

Cafes

• Starbucks (1.4 miles)
• Silver Diner (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (4.8 miles)
• Starbucks (5.6 miles)
• Starbucks (5.8 miles)
• Tatte Bakery & Cafe (8.6 miles)

Hospitals

• Adventist HealthCare Shady Grove Medical Center (1.4 miles)
• Holy Cross Germantown Hospital (7.6 miles)

Physicians

• The Centers For Advanced Orthopaedics (1.6 miles)
• Occupational Health Consultants (1.7 miles)
• Potomac Pediatrics (2 miles)
• Potomac Valley Pediatrics (3.7 miles)
• Family Allergy & Asthma Care (4.6 miles)
• Tibor E Frekko (4.6 miles)
• Kane Howard MD (5.1 miles)

Restaurants

• Founding Farmers (2.4 miles)
• Sichuan Pavilion (2.5 miles)
• Cava (2.5 miles)
• Guapo S Gaithersburg (2.6 miles)
• First Watch (2.7 miles)
• Yard House (2.7 miles)
• Uncle Julio's (2.8 miles)

Theaters

• AMC DINE-IN Rio Cinemas 18 (2.6 miles)
• AMC Montgomery 16 (4.5 miles)

Transportation

• Rockville Metro Station (2.7 miles)
• Shady Grove Metro Station (3.3 miles)
• Hertz Rent A Car (3.5 miles)
• Twinbrook Metro Station (4.2 miles)
• Nextcar Gaithersburg South (5.6 miles)
• Grosvenor-Strathmore Metro Station (6 miles)
• Medical Center Metro Station (7.6 miles)

Places of Worship

• Rockville Evangelical Mission (3.7 miles)
• Church of the Redeemer (7.2 miles)