RR 7 Box 52-71, Augusta, ME 04330
To contact a resident: (207) 622-4261
For more information about senior living options: (866) 208-4318
Overall Review of Greentree Apartments
Pros
Antoinette and Debby have built a great maintenance team and made substantial improvements to the neighborhood.- Antoinette genuinely cares about residents and is consistently professional and helpful, especially during unit inspections.
- The office staff, particularly Antoinette, are amazing to work with and actively work to improve residents' living experience, from gardens to libraries and playground initiatives.
- The neighbors were great, the location was perfect, and the apartment was huge.
- The maintenance team is friendly and responsive, and management fixes issues promptly.
Cons
The property manager is not a nice person, and many neighbors are described as rats who start problems for no reason.- Black mold persisted throughout the stay and nothing was done about it despite years of asking.
- The housing application process took seven months to approve or deny due to a misalignment with a nursing home.
- Upon move-in, the unit's kitchen and bathroom were dirty and not cleaned; tiles were scratched and maintenance only provided floor sealer instead of proper repairs.
- There was high turnover that contributed to a general slide in the quality of tenants and care of the facilities.
- Current management and maintenance staff were described as incompetent and not easy to talk to, with some reports of rude, interruptive service.
Review
Greentree Apartments in Augusta, Maine is best suited for seniors or households seeking a spacious, affordable living option where location and neighborhood feel matter, and where staff stability can tilt the experience from rough to steady. When the office team is aligned and proactive, residents report a surprisingly manageable environment with larger units and a sense of community. The degree of satisfaction hinges on who runs the property at any given time, because improvements have followed a concerted effort from specific staff leads. Prospective residents should plan to engage with management as a partner, knowing that daily experience can swing with staffing.
Those weighing alternatives should consider options if timely, respectful communication and consistently clean move-in conditions are non-negotiable. Several reviews point to long delays in housing decisions, including a notably prolonged seven-month wait in a placement scenario, which strains budgeting and planning. Recurrent concerns about black mold and units arriving not properly cleaned underscore the risk of intermittent health and upkeep problems. For renters who cannot tolerate inconsistent maintenance, opaque rule enforcement, or a management tone that feels brusque, greener pastures may offer a more reliable baseline.
On the plus side, when the office is functioning well, a clear improvement trajectory emerges. Residents repeatedly highlight Antoinette and Debby for genuine care, better communication, and a focus on safety hazards. A revitalized maintenance team and thoughtful community touches, yard projects, libraries, play spaces, and even school-supply initiatives, have tangible, morale-boosting effects. Where staff leadership is steady and responsive, the complex can feel more like a true community than a generic rental property, with residents reporting greater willingness to engage and cooperate.
Yet the downsides are persistent and real. Several reviews describe troublesome interactions with management and a sense that some neighbors contribute to friction. Maintenance quality has fluctuated, with documented cleanliness gaps at move-in and repairs that sometimes arrive as temporary fixes rather than lasting upgrades. Snow removal and other operational tasks have shown inconsistency, which can compound frustration during severe weather. Taken together, these issues illustrate a pattern where good intentions by some staff are not guaranteed to translate into reliable, day-to-day service.
Community life does carry genuine positives for those who settle in and ride out the volatility. Long-tenured residents note the benefit of ample apartment space and a convenient location, along with neighbors who can be supportive. Where management invests effort, residents enjoy enhancements like garden spaces and library resources, and there are occasional acts of generosity from staff, such as school-supply drives. The rule-set provides expected structure for a safety-focused environment, which some families value deeply. This creates a nuanced picture: a place that can feel welcoming and stable when the right leaders are in place, but quickly fray when staffing turns over.
Bottom line: Greentree presents a practical option for price-conscious households that can tolerate occasional bumps in service in exchange for space, affordability, and a functional neighborhood. If prompt approvals, consistently clean move-ins, and a consistently professional management voice are essential, exploring alternatives is prudent. For families willing to engage with a fluctuating level of service and to partner with a proactive, resident-focused office team when available, Greentree can offer meaningful upside, especially as leadership stabilizes and routines become predictable. The decision rests on patience, trust in the local office, and the willingness to actively participate in keeping the community moving forward.
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