Greentree Apartments

Pros

• Antoinette and Debby have found a great maintenance team and have made great strides in improving the neighborhood.
• The office team communicates in a more personable manner, and residents are grateful they no longer feel afraid.
• When Antoinette handles unit inspections, she focuses on what needs to be fixed or replaced and shows professional, genuine concern for tenant safety.
• Antoinette in the office is amazing to work with and genuinely cares about residents.
• The management and maintenance staff are helpful, with Antoinette and Lura singled out for their assistance.
• The neighbors are described as great, and the location is considered perfect.
• Antoinette Nash is described as very nice and a professional manager.

Cons

• The property manager was described as not a nice person, with warnings to beware of neighbors who allegedly cause trouble.
• Tenants report persistent black mold for years with no action taken despite repeated requests.
• The housing application process could take seven months to approve or deny.
• An apartment was delivered dirty (kitchen and bathroom unclean) and maintenance gave a floor sealer to tile themselves instead of replacing or properly cleaning.
• There was a period of high turnover that led to a decline in the overall quality of facilities.
• Current tenants describe the management as incompetent and hard to communicate with.
• Maintenance and snow removal were inconsistent, with lawn mowing and plowing delays.
• A voucher-related call was met with rude, disrespectful treatment, and the company was deemed not worth recommending.
• Neighbors were labeled as "rats" who start problems for no reason.

Review

The collection of reviews presents a highly mixed portrait of this housing complex and its leadership. On one end of the spectrum, residents describe a volatile relationship with the property manager and the on-site office, coupled with ongoing problems in the living environment. Complaints include a manager who is not seen as friendly or approachable, neighbors who can be disruptive or hostile, and a general sense that the community is not well cared for. In several accounts, the atmosphere is described as tense and unfriendly, with warnings to be careful about whom you speak to and to watch for antagonism or unnecessary trouble from neighbors. A recurring theme is that this has created a climate where some residents feel unsafe or uneasy, even when the neighborhood is supposed to be a safe, regulated place to live.

A particularly troubling thread across multiple reviews is the issue of black mold and other health concerns that were not adequately addressed. One reviewer emphasizes years of asking for mold remediation with little to show for it, implying long-standing exposure to an unsafe living condition. The presence of mold, in some stories, is paired with other maintenance shortcomings and a sense that basic repairs and preventive care were not prioritized. This issue, combined with reports of pests or "rats" in the vicinity, contributes to a broader sense of neglect that undermines residents' confidence in the management's ability to provide a healthy living environment.

Housing process delays and move-in problems also surface repeatedly. One reviewer describes a year-long wait to have housing approved or denied, noting that a nursing home was not on the same page, which caused a months-long bottleneck. The frustration is clear: seven months to decide on an application feels excessive to the tenant, reinforcing a reputation for slow or mismatched administrative processes. When combined with the physical condition of units - such as a move from a larger two-bedroom to a smaller one and discovering that the unit was not properly prepared - the sense of mismanagement becomes more acute: carpets replaced, yet the kitchen and bathroom remained dirty; tiles scratched and old wax buildup cited as the cause; a maintenance team member handed a jug of floor sealer to finish the job themselves. These specifics paint a picture of units that were not adequately cleaned or prepped before new tenants moved in, contributing to dissatisfaction and a feeling that basic standards were not being met.

There are, however, threads of positivity that some reviews weave through the narrative. A number of residents highlight the arrival of certain office staff - names like Antoinette and Debby - who sparked noticeable improvements in communication and responsiveness. Several accounts credit these staff members with a shift toward a more personable approach and a stronger emphasis on safety: inspecting units for hazards, addressing repairs promptly, and treating residents with professional concern. One reviewer even frames the changes as moving the complex toward a safer, more neighborly place to live, describing the rules as a fair trade for the safer environment that Greentree has become. These affirmations are not isolated; they echo across multiple years of testimonials, suggesting that personnel changes can meaningfully alter the community's experience.

In tandem with the office staff, other tenants praise the maintenance team for a period of improvement. Stories recount an initial phase of frequent maintenance issues giving way to more reliable service, with management and maintenance working together to make tangible upgrades to the neighborhood - gardens, libraries, playground initiatives, and even school-supplies donations from fund-raising or personal effort. A long-standing resident highlights Antoinette as an especially caring and professional manager who consistently goes above and beyond, and who earns trust through visible, ongoing efforts to enhance the living environment. These narratives emphasize that when the right people are in place and engaged, residents feel heard, supported, and valued.

Yet the tone takes another turn in later accounts that echo a return to frustration. Some residents describe a current inability to speak with the management without encountering incompetence or a lack of empathy. Maintenance, once praised, is described as unreliable again - especially with tasks like lawn care or plowing that fail to meet expectations. There are vivid illustrations of logistical misfires, such as trucks getting stuck during plowing and snow removal becoming a community-wide challenge. A few reviewers recount negative interactions with staff during routine calls about vouchers, describing rude or interruptive behavior and labeling the company as junk. Taken together, these posts illustrate that the improvements noted by some do not feel universal or permanent, and that frustration can reemerge as circumstances change or new staff come and go.

Despite the spectrum of experiences, a common through-line is the undeniable impact of leadership and staff on resident sentiment. Those who encountered respectful, responsive, and proactive managers and maintenance crews consistently describe a much more favorable living experience. Conversely, those who encountered dismissive behavior, slow responses, and unresolved issues report ongoing dissatisfaction and a willingness to leave if possible. The narrative is not one-note - a number of residents express pride in the community's potential and its safer, better-controlled atmosphere when the team is aligned and attentive - but it is clear that the quality of day-to-day life here is heavily contingent on who is in charge, how swiftly problems are addressed, and whether the physical conditions meet basic standards.

In the end, this complex emerges as a place with real, fluctuating potential and real, persistent challenges. The stories cohere into a portrait of a community where improvements have occurred under certain staff members, especially Antoinette and Debby, elevating neighbors' sense of safety, communication, and care. Yet there are still strong, lingering complaints about mold, cleanliness, neighbor dynamics, administrative delays, and inconsistent maintenance. For someone considering living here, the takeaway is nuanced: the experience can be markedly better with engaged, respectful leadership and a reliable maintenance team, but there remains a risk of recurrent issues if those conditions deteriorate or if staffing changes destabilize the improvements already made.

This part of Augusta, Maine offers a convenient and lively environment for senior living. With multiple pharmacies such as Walgreens and Kennebec Pharmacy & Home Care nearby, access to healthcare is readily available. There are also various dining options ranging from fast food chains like Wendy's to local favorites like El Tequila and Downtown Diner. The proximity to hospitals like Maine Migrant Health Program and Riverview Psychiatric Center ensures timely medical attention when needed. Additionally, there are several places of worship for spiritual fulfillment, parks for outdoor activities, transportation services such as U-Haul Moving & Storage and Avis Rent A Car for easy travel, cafes like Huiskamer Coffee House for socializing, and theaters such as the Colonial Theater for entertainment options. Overall, this area provides a diverse range of amenities to support a comfortable and fulfilling senior lifestyle.

Pharmacies

• Walgreens (0.1 miles)
• Kennebec Pharmacy & Home Care (0.6 miles)
• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.3 miles)
• Kennebec Pharmacy & Home Care (2 miles)
• Community Pharmacy (2.1 miles)
• Walmart Pharmacy (2.3 miles)

Restaurants

• Amato's (0.2 miles)
• Wendy's (0.3 miles)
• El Tequila (0.4 miles)
• State Lunch (0.5 miles)
• Downtown Diner (0.5 miles)
• John Sullivan's Pub (0.5 miles)
• Augusta House of Pancakes (0.6 miles)

Hospitals

• Maine Migrant Health Program (0.2 miles)
• Riverview Psychiatric Center (0.9 miles)
• Pathways Of Maine (1.7 miles)

Physicians

• Health Reach Network (0.2 miles)
• Three Rivers Family Practice DO (0.2 miles)
• Horizon Clinic (0.2 miles)
• Greenwald, Aaron Dr - Va Maine Medical Center Togus Psychiatry (0.3 miles)
• Anthony S Pakiam (0.3 miles)
• Kennebec Pediatrics (0.4 miles)
• Rodrigue Eyecare Center (0.5 miles)

Places of Worship

• Green St United Methodist Church (0.2 miles)
• St Mary's (0.2 miles)
• Augusta Spiritualist Church (0.3 miles)
• Unitarian Universalist Community Church (0.4 miles)
• Bread Of Life Ministries - Executive Director (0.6 miles)
• Christian Science Reading Room (0.7 miles)
• Saint Augustine Church (1 miles)

Parks

• Capitol Park (0.3 miles)
• Waterfront Park (0.4 miles)
• Augusta Parks Department (0.6 miles)
• Viles Arboretum (1 miles)
• Vaughan Field (1.6 miles)

Transportation

• U-Haul Moving & Storage (0.3 miles)
• Avis Rent A Car (0.8 miles)
• usta State Airport (AUG) (0.8 miles)
• Cape Air (0.9 miles)

Cafes

• Huiskamer Coffee House (0.5 miles)
• Starbucks (1.3 miles)
• Moose Tracks Cafe (2.1 miles)
• Panera Bread (2.4 miles)

Theaters

• Colonial Theater (0.6 miles)
• Regal Augusta (2.1 miles)