Crestwood Village East

Pros

• Many residents appreciate the spaciousness of Serenity Manor and the roomy bedrooms, particularly enjoying features like walk-in tubs that enhance accessibility.
• The staff at Serenity Manor is described as friendly, considerate, and helpful, making a positive impression during tours and throughout the move-in process.
• Residents enjoy the community atmosphere fostered by shared activities like potlucks and games, as well as comfortable communal spaces such as libraries and fitness centers.
• Recent management improvements at Serenity Manor have been noted, including upgrades to safety features like sprinklers and guardrails, leading to a cleaner and more inviting environment.
• The facility offers useful amenities such as free laundry rooms, sunrooms, game rooms, and an internet cafe that contribute to a pleasant living experience for residents.

Cons

• The facility is in desperate need of updating and suffers from rodent issues, water/mold problems, and potential bug infestations.
• There is high staff turnover, leading to poor communication between staff and residents, with customer service being virtually nonexistent.
• Management has been described as less than honest, and marketing materials are misleading regarding the facility's conditions.
• Maintenance staff are poorly supervised, resulting in "quick" fixes that exacerbate existing problems rather than resolve them.
• The facility is deemed unsafe for individuals with physical limitations due to limited handicap accessibility.
• Residents feel the property lacks necessary upgrades and improvements despite being marketed as a carefree living situation.
• Overall impressions of the facility were unimpressive compared to other options available for loved ones seeking care.

Review

The experiences of residents and visitors at Serenity Manor in Indianapolis present a complex picture of this senior living facility, stirring contrasts between the potential for community and serious issues that continue to plague its operation. While some aspects are appealing, such as spacious apartments and communal areas that foster social interactions, significant problems undermine the overall quality of life for many residents.

One major concern raised by residents is the persistent issue with pests, specifically rodent infestations. One resident reported catching seven mice, which highlights a critical failure in maintaining hygienic living conditions. Alongside this unsettling experience, many have pointed out ongoing maintenance issues that are not being addressed adequately or promptly. Residents note high turnover rates among maintenance staff; problems remain unresolved due to what appears to be a lack of supervision and commitment from management. Complaints about poor communication and inadequate customer service further exacerbate frustrations.

On the positive side, those who visited Serenity Manor noted its spaciousness and thoughtful amenities. Many mentioned how the layout promotes social engagement through common areas designed for gatherings like potlucks and events—an aspect particularly appreciated amongst seniors looking for companionship in their later years. Additionally, features such as walk-in tubs appeal to those with mobility challenges, making daily tasks more manageable without compromising safety and comfort.

The recent takeover by new management seems to have initiated some improvements within the facility; renovations have been made to enhance safety features like guardrails on upper decks. Residents have observed attempts at providing more organized activities such as games or walking clubs. However, it remains clear that while efforts are underway, much work lies ahead regarding comprehensive upgrades needed throughout the aging property.

Yet despite some initiatives aimed at enhancing resident contentment, several reviews express scepticism about management’s transparency regarding these developments. Many feel that the marketing materials do not accurately reflect their lived experiences within Serenity Manor. The need for clarity between staff and residents regarding operations is crucial but often feels lacking.

For families exploring options for loved ones seeking assisted living arrangements, opinions vary significantly based on individual experiences at Serenity Manor compared to other facilities they have toured. Some visitors remarked upon finding nothing overtly negative but nonetheless felt unimpressed when compared with other available choices—indicating that while there may be redeeming qualities here, they might not outweigh critical deficiencies perceived elsewhere.

Overall, Serenity Manor represents a case study highlighting both commendable potential in creating a vibrant community space for seniors as well as deep-rooted issues requiring immediate attention—from pest control challenges to inadequate maintenance responsiveness—all contributing to an emotional narrative of hope mixed with frustration among those who call this place home or consider it for their family members.

This part of Indianapolis, Indiana, offers a variety of amenities and services that may be appealing to individuals considering senior living options. There are several physicians' offices and healthcare facilities in close proximity, providing convenient access to medical care. Additionally, there are multiple pharmacies nearby for medication needs. A selection of cafes and restaurants offer dining options for socializing or enjoying meals out. The presence of theaters and places of worship cater to cultural and spiritual interests, while nearby parks provide opportunities for outdoor activities and relaxation. Overall, this area provides a range of resources that can contribute to a fulfilling and comfortable senior living experience.

Physicians

• Community Health Pavilion (0.8 miles)
• Dr Vickery's Office (5.3 miles)
• Fall Creek Family Medicine (6.1 miles)
• Blackburn Community Health Center (6.7 miles)
• Riley Pediatric Neurology - IU Health Simon Cancer Center (6.9 miles)
• Dr Richard Stanley, DPM (7.2 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (5.4 miles)
• Starbucks (6 miles)
• Starbucks (6.4 miles)
• Starbucks (6.6 miles)
• Panera Bread (6.8 miles)

Pharmacies

• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.9 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (5.1 miles)
• CVS Pharmacy (5.3 miles)

Restaurants

• Jack In The Box (2.3 miles)
• Cracker Barrel (2.3 miles)
• Hardee's (2.4 miles)
• Wendy's (2.4 miles)
• McDonald's (2.5 miles)
• Weebles Bar & Grill (2.8 miles)
• Taco Bell (2.9 miles)

Hospitals

• Methodist Medical Plazas (3 miles)
• St Francis Hospital Breast Center (6 miles)
• Eskenazi Hospital (6.6 miles)
• Indiana University Hospital (6.8 miles)
• Simon Family Tower (7 miles)
• Newborn Follow-Up Program, Riley Hospital for Children at IU Health (7 miles)
• Sidney & Lois Eskenazi Hospital (7.2 miles)

Theaters

• AMC Washington Square 12 (3.5 miles)
• Living Room Theaters (5 miles)

Places of Worship

• New Beginnings Fellowship Church (4.3 miles)
• Cumberland First Baptist Church (4.9 miles)
• Tabernacle Presbyterian Church (5.9 miles)
• First Friends Church (6.4 miles)
• Castleton United Methodist School (6.9 miles)
• Lawrence Apostolic Church (7.2 miles)

Parks

• Ft Harrison State Park (5.9 miles)
• Military Park (6.4 miles)
• Watkins Park (6.5 miles)
• White River State Park (6.6 miles)