Renaissance Towers

Pros

• The management team is praised for being professional and for doing amazing things for the staff.
• Residents are very happy with the cleanliness and maintenance of the buildings and often recommend the community to others.
• The lounge in the senior building is a popular space with fun activities and free refreshments for residents.
• Longtime residents note that the building and hallways are always clean and well-maintained.
• Staff are appreciated for providing donations of food and other items to residents.
• A reviewer describes the staff as very professional and thorough, and attentive to residents' health and needs.
• The lounge activities help keep residents engaged and feeling young.

Cons

• This place is in deplorable shape and should be demolished.
• They lie about letters being delivered to the door and never leave notices when expected.
• The administrative office staff are ignorant, speak over residents, and show no respect.
• This is the worst place to live; management is rude and dishonest about charges.
• The property is infested with bed bugs, roaches, and mice, and maintenance is slow.
• The sinks and floors aren't fixed for years; repairs are neglected.
• The office loses documents and residents must rely on email proof to prove they sent things.
• Advertisements about the property are false and misrepresent what residents actually get.

Review

The collection of experiences paints a picture of a property that inspires a wide range of feelings, from long-standing loyalty and appreciation to intense frustration and distrust. One tenant who lived in the same apartment for twelve years describes a steady, trouble-free record as a resident: on-time rent payments, maintaining their own business, and no major problems for more than a decade. Yet this same person feels targeted by management in ways that seem disconnected from their history as a reliable, long-term tenant. They recount ongoing maintenance issues that were never fully addressed - things like a sink that keeps clogging and a tile floor in the bedroom that needed attention for years - while blaming management changes and a lack of follow-through. The tenant also alleges a pattern of miscommunication and perceived bad faith around security deposits, claims of being misled about damages, and a sense that leaving a 30-day notice should have been straightforward but wasn't. There are accusations that staff lied about what residents had said, and that the process around moving out and the return of deposits was mishandled.

That same narrative highlights a broader frustration with maintenance and pest control. The resident notes that roaches were sprayed in the refrigerator and that the company's response included allegedly dishonest statements about what was left behind, reinforcing a belief that the property administrators are not transparent. Claims extend to long-standing issue areas - sink, floor, and general upkeep - that were discussed with staff years ago, before changes in management and personnel possibly altered how repairs were prioritized or communicated. The sentiment here is not just about specific fixes, but about a sense of being judged unfairly or monetized, with the security deposit becoming a point of dispute rather than a straightforward return of funds after a well-documented tenancy.

Amid these tensions, there are voices that speak to a very different experience at the same property family of buildings. Several reviewers describe professionalism and thoroughness in other contexts, with staff who are "very professional and thorough" and "concerned about my health and needs." Positive appreciations focus on the cleanliness and maintenance of the buildings, and on the generosity of the community around them - donations of food and other items arranged by dedicated staff members. There are notes of gratitude toward individuals who give their time to help seniors, and descriptions of lounges and social spaces that provide enrichment and a sense of community for residents. In these accounts, the management team is seen as responsive and caring, especially to seniors who rely on these services for social connection and basic support.

Yet, negative voices persist to offer a starkly different reality. One reviewer would give zero stars and says the place is in deplorable condition and should be demolished. Others describe concrete problems: pervasive roaches and other pests, water leaks causing ceiling damage, and unsafe or uncomfortable living conditions for families and seniors. The maintenance service is criticized for slow or ineffective work, with some residents recounting encounters with workers who appeared unprepared or who failed to fix issues properly. Several reviews accuse the administrative staff of being condescending, unresponsive, or disrespectful, including reports of miscommunications over letters and door notices that never arrive. A few residents make stronger claims about systemic problems, such as possible embezzlement allegations and overheard boasts among staff, with insinuations that some employees are more concerned with money than resident welfare. There are even alarming reports about the presence of police connections within management, adding to a climate of fear and mistrust for some tenants.

Another thread that emerges is the contrast between resident experiences inside different parts of the same housing ecosystem. One account traces a long tenure of loyalty and family life in senior and family housing, with improvements and a sense of community, while another voice?describes the same place as a hazard or a trap for working families - where rent collection and legal disputes overshadow the basic expectation of safe, clean, habitable space. Some reviews emphasize these places as low-income or senior housing, with the implication that financial constraints and high demand amplify challenges like pest control, structural repairs, and routine maintenance. In that light, management and maintenance performance becomes a litmus test for whether residents feel empowered, respected, and safe in their homes, or whether they feel ignored and exploited.

Across the board, the reviews reveal a spectrum of everyday realities: appreciation for clean common areas, thoughtful staff engagement, and community programs on one end; and severe complaints about pests, structural neglect, miscommunication, and alleged misconduct on the other. Several commenters stress the importance of keeping documentation and records - especially in cases where notices, letters, or correspondence might be missing or misfiled - urging future tenants to stay organized and to document every interaction with the office. The recurring themes are clear: the quality of management and responsiveness to maintenance concerns color every resident's day-to-day experience, and the difference between feeling valued as a long-term resident and feeling let down by a system that seems inconsistent can be profound.

In sum, the property appears to be home to a diverse community of residents who bring equally diverse expectations and experiences. Some longtime tenants express pride in their tenure, the sense of community, and occasional periods of effective management and clean facilities. Others describe a troubling pattern of unresolved maintenance issues, pest infestations, misleading communications, and a management culture that they perceive as dismissive or evasive. There are accounts of high praise for specific staff members and programs that support seniors and families, alongside vehement accusations that the property misrepresented itself, mishandled deposits and notices, and tolerated or concealed troubling practices. Taken together, the reviews depict a living environment that can be rewarding and supportive for some, and frustrating and disheartening for others, depending largely on individual experiences, timing, and which part of the property they call home.

This area of Hammond, Indiana offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With multiple pharmacies, hospitals, physicians' offices, and places of worship nearby, residents have easy access to healthcare options and opportunities for spiritual fulfillment. The abundance of restaurants and cafes provide dining options for every taste, while the nearby parks offer opportunities for outdoor recreation and relaxation. Additionally, the close proximity to public transportation options such as Metra stations makes it easy for seniors to travel around the area. Overall, this part of Hammond provides a well-rounded community with resources that cater to the needs of seniors looking for a supportive and engaging environment.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (3.6 miles)
• Walgreens (3.8 miles)
• Walgreens (3.9 miles)

Restaurants

• Sonic Drive-In (2.7 miles)
• McDonald's (3.6 miles)
• Jack's (4 miles)
• White Castle (4 miles)
• Casa Del Mar Mexican Bar & Grill (4.1 miles)
• Cracker Barrel (4.3 miles)
• Les Cafe Pancake House (5.2 miles)

Physicians

• East Chicago Dialysis (3.1 miles)
• Premier Oncology Hematology Associates (4.1 miles)
• North Point Orthopaedics (5.4 miles)
• Pediatric Health Care Assoc (6.5 miles)
• University of Chicago Health Specialist (7.4 miles)
• Family Christian Health Center (7.5 miles)
• Kids First Pediatrics On 30 (9 miles)

Places of Worship

• Woodmar United Methodist Church (3.1 miles)
• St. Paul's Lutheran School (4.3 miles)
• Christ Community Church (4.5 miles)
• Illiana Islamic Association (6.1 miles)
• St Mary Church (7.7 miles)
• Trinity United Church of Christ Gary (8.7 miles)
• Holy Name Of Mary Church (8.8 miles)

Hospitals

• Ingalls Family Care Center (3.3 miles)
• St Catherine Hospital (3.5 miles)
• Community Hospital (4.9 miles)
• Franciscan Physicians Hospital (5.7 miles)
• Franciscan Health Emergency Department Munster (5.7 miles)
• Ingalls Memorial (7.5 miles)
• Advocate Trinity Hospital (7.8 miles)

Parks

• Riverside Park (3.5 miles)
• Beech Park (4 miles)
• Maicach Park (4.5 miles)
• Wicker Memorial Park (4.8 miles)
• Briar Creek Park (6.5 miles)
• The Park (6.7 miles)
• Calumet Park (6.8 miles)

Cafes

• Sip Coffee House (5.3 miles)
• Panera Bread (7.2 miles)
• Panera Bread (7.3 miles)
• Starbucks (7.4 miles)
• Windmill Brewing (8.8 miles)
• Starbucks (8.9 miles)

Transportation

• Metra - 107th Street (7.3 miles)
• Metra (8.1 miles)
• Metra/Amtrak (8.9 miles)
• Metra - Morgan Park / 115th Street (9.2 miles)

Theaters

• AMC Schererville 12 (8.8 miles)