Garden House Apartments

Pros

• Garden House management treats residents with respect and decency and is always willing to help in a jam.
• The staff is remarkable, with attentive care for residents.
• Residents are happy and very active.
• The building is absolutely beautiful, and the renovations are well loved.
• Maintenance is professional; Marc keeps the building and grounds well maintained.
• The staff is friendly, professional, and proactive about addressing issues.
• Garden House is a clean, well-managed place to live with a caring staff.
• New and long-time residents alike praise the building and thank the management, notably Ms. Taylor and Mr. Knox.
• Garden House is a great place for seniors.
• The environment and culture are positive and refreshing.
• Residents would highly recommend Garden House to others.

Cons

• Security doesn't exist; if a loved one can't answer the buzzer, residents in the lobby must be relied upon, and parking sucks.
• There is no onsite weekend staff, making it hard to contact anyone in emergencies after a package was stolen from a resident's father.
• The two office staff members are rude, unprofessional, and disgusting, and their behavior likely extends to residents as well.
• There are unappreciated people inside the building, including individuals who are drunk or under the influence of drugs.
• The place is not safe for residents.
• A package theft indicates security issues and insufficient weekend coverage.

Review

Garden House of Maywood emerges in these many voices as a place that many residents genuinely love and feel grateful to call home. Across the notes, the building is described as warm, well-kept, and recently renovated, giving residents a sense of pride in where they live. From long-time residents to newcomers, the overall tone is one of appreciation for the atmosphere and the sense of belonging that permeates the community. Several reviewers repeatedly mention feeling at home and enjoying the pleasant environment that the facility provides.

A clear throughline is the appreciation for the staff and management, especially Mr. Knox and Ms. Taylor. Numerous residents credit them with making life easier and brighter every day. Praise for the staff spans from practical help and quick responses to a consistently respectful, courteous attitude. One resident thanks the staff for maintaining the property and for keeping the community feeling supported, safe, and well cared for. Another newcomer notes that the management team, including Ms. Taylor and Mr. Knox, has been very helpful since day one, underscoring the sense that residents are valued and well-supported.

The maintenance and upkeep at Garden House of Maywood also receive strong endorsement. A resident highlights the maintenance manager, Marc, for ensuring the building is kept up to standard - from individual apartments to the grounds. The overall cleanliness and prompt maintenance responses contribute to the impression of a well-managed property where problems are addressed quickly and professionally. The combination of a clean environment and responsive upkeep reinforces the sense that this is a place where residents can feel comfortable and secure.

Beyond day-to-day operations, several comments celebrate the culture and professionalism of the staff. Reviewers describe a management team that treats residents with respect and decency, and that is always willing to help in times of need. The environment is depicted as positive and active, with residents who are engaged and supported by a capable management and care team. For families and seniors in particular, the staff's attentiveness and the sense of community create a living experience that feels both dignified and welcoming.

There is broad agreement that Garden House of Maywood serves well as a senior living environment. The presence of a social worker who is described as informative and knowledgeable about issues affecting residents adds an important layer of support. Several residents express appreciation for the overall atmosphere - where kindness, helpfulness, and professionalism are evident in interactions with staff, from the front office to the maintenance crew. The sentiment that the building feels like a home is repeated by those who value the relationship they have with the people who work there.

As with any community, there are caveats. A few notes raise concerns about security and logistics. Several reviewers point out that security, in particular, is not as robust as expected, with opinions that buzzer access relies heavily on residents in the lobby when the person they're expecting cannot answer. Parking is described as problematic, and there are mentions of weekend staff shortages, which can make it harder for families and residents to get timely assistance when the building is quieter. Package theft is specifically cited as a risk on weekends, a reminder that while the building is a strong community, there are certain vulnerabilities that the management could address to enhance safety and convenience.

There are some critical voices within the mix as well. A small number of reviewers describe interpersonal challenges in the office, calling out two female office staff as rude or unprofessional. These comments contrast with the overwhelmingly positive experiences shared elsewhere, but they do signal that there is room for improvement in customer service experiences for all residents and their families. A broader note of concern references the presence of residents who struggle with difficult behaviors or outside influences, suggesting that safety and a sense of security are issues some residents feel need ongoing attention.

Overall, the feedback paints a picture of Garden House of Maywood as a beloved home for many residents and a community with strong leadership, reliable maintenance, and a caring staff. The majority celebrate the building's renovations, cleanliness, and the professional, responsive team that strives to keep residents satisfied and safe. While acknowledged challenges - security gaps, weekend coverage, and a few interpersonal concerns - do appear, they sit alongside a persistent message of gratitude and a clear willingness among residents to recommend the community to others seeking a supportive, home-like senior living environment.

Located in the charming town of Maywood, Illinois, this area boasts a convenient array of amenities for seniors. With multiple pharmacies such as Walgreens and CVS nearby, access to medication and healthcare is easily accessible. In terms of dining options, various popular restaurants like Portillo's Hot Dogs and Chick-Fil-A are within a short distance for enjoyable meals out. For medical needs, hospitals like Loyola University Medical Center and Gottlieb Memorial Hospital are conveniently located nearby. Additionally, there are several parks for leisurely strolls and relaxation, while theaters like AMC Oakbrook Center 12 provide entertainment options. Transportation options include CTA stops and Metra stations for easy travel around the area. Overall, this part of Maywood offers a well-rounded community with essential services suitable for senior living.

Pharmacies

• Walgreens (1.5 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.9 miles)
• Walgreens (2.9 miles)
• Walgreens (3.6 miles)

Restaurants

• Portillo's Hot Dogs (1.5 miles)
• Chick-Fil-A (2.8 miles)
• Raising Cane's Chicken Fingers (3.1 miles)
• Shake Shack (6.2 miles)
• The Cheesecake Factory (6.3 miles)
• Maggiano's (6.4 miles)
• Culver's (6.5 miles)

Hospitals

• Loyola University Medical Center (1.6 miles)
• Loyola Outpatient Center (1.9 miles)
• Loyola Medicine Transport (1.9 miles)
• Gottlieb Memorial Hospital (1.9 miles)
• Edward Hines, Jr Veterans Hospital (2 miles)
• Building 217, Hines VA Hospital (2 miles)
• MacNeal Hospital (4.1 miles)

Parks

• Norfolk Park (2.3 miles)
• Portage Park (6.2 miles)
• The 606 — Western Terminus (6.3 miles)
• Berens Park (6.5 miles)
• Humboldt Park (7 miles)
• Wentworth Park (7 miles)
• Unity Playlot Park (7.1 miles)

Theaters

• AMC Oakbrook Center 12 (6.4 miles)
• AMC Rosemont 18 (6.9 miles)

Transportation

• CTA - Kedzie-Homan (6.6 miles)
• Metra (6.9 miles)
• SAS Business Lounge (6.9 miles)
• Terminal 5 (7 miles)
• Cta (7.1 miles)
• Jefferson Park Bus Terminal (7.1 miles)
• Concourse H (7.1 miles)

Physicians

• Resurrection Medical Center Professional Building (7.3 miles)
• Salt Creek Medical Imaging (7.6 miles)

Cafes

• Starbucks (7.7 miles)