Eagle's Nest Apartments in Carrollton, GA

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• Dominique is the best, very kind and very helpful.
• The staff are always quick and helpful, with Dominique staying on top of everything.
• Dominique is a great asset to the property, and Chris is a great maintenance tech.
• The manager Dominique is understanding and compassionate; she is helpful, easy to communicate with, and suggests ideas to improve the community.
• The community is a nice, quiet place to live, with a sweet manager and a friendly, professional maintenance person.
• Ms. Dominique Morris is doing an outstanding job with great tenant relationships; she pays attention to needs and replies promptly; Chris handles requests with professionalism.
• Dominique is doing an excellent job; she is highly regarded, and Chris is the best maintenance man the property has had.
• Dominique is helpful and professional; she is a great manager and her smile makes residents feel welcome.
• It was a pleasure touring with Dominique Morris; she provides great customer service and is very polite.
• Maggie is the best.

Cons

• They left a voicemail a week ago to schedule a showing, but no one called back; the appointment online was scheduled for today and no one showed up, and the office never answered the phone.
• The management won’t fix anything fast; there has been a water leak for two years with no repair.
• The stove was broken and took almost four years to be looked at, and it still isn’t fixed.
• They warned not to send loved ones to Eagle’s Nest because a mother had a stroke and was ignored for two days.
• Sheerta Johnson allegedly called the police and kicked the family out, including their two youngest.
• Sheerta entered the apartment and stole several items, according to neighbors.

Review

Eagle’s Nest Apartments in Carrollton is best suited for seniors who want a small, quiet, owner-like community where a hands-on manager and a responsive maintenance crew know residents by name and handle requests promptly when they are able. The place tends to feel like a neighborhood more than a campus, with clean units and a calm, respectful atmosphere that many residents describe as a pleasant, low-stress home base. Those who prize personal contact with staff and a manager who is reachable, patient, and proactive will likely feel well cared for here. The trade-off many should anticipate is that some maintenance issues can take time to resolve and that appointment scheduling can be imperfect, so prospective residents should assess how much flexibility they require in daily operations.

Families weighing Eagle’s Nest against alternatives should consider options that offer more aggressive maintenance responsiveness, larger common areas, or stricter scheduling and transparency, especially if rapid problem resolution is nonnegotiable. For seniors who require ongoing medical assistance, frequent on-site services, or consistently fast repair turnarounds, other communities may deliver more structured processes or more visible contingency plans. Those who are particularly concerned about a flawless appointment experience or about rapid escalation of issues should compare nearby communities with formal service-level guarantees. In short, this is a strong fit for those who value warmth and relationship-based care, but it may not satisfy families that demand relentlessly rapid repairs or a fortress-like operational tempo.

The most compelling positives are the staff relationships and the sense of community that emerge from a steady, people-first management style. Dominique, the property manager, is repeatedly described as understanding, compassionate, and highly responsive, with residents praising her for staying on top of needs and for delivering consistent, patient communication. Chris, the maintenance technician, earns near-universal praise for courtesy, professionalism, and a can-do attitude, with several comments calling him the best maintenance person tenants have experienced. Together, they create a culture where tenants feel heard and appreciated, and that kind of rapport can offset some everyday annoyances because residents know there is someone looking out for them personally. The quiet, peaceful vibe and the perception of respectful, careful oversight are credible advantages that many families will weigh heavily.

That said, the canaries in the coal mine are real enough to matter. A few long-standing maintenance frustrations surface in the reviews, including claims that leaks and stove repairs have dragged on for years without final resolution. Even when the staff is praised for courtesy and attentiveness, these durability issues can erode confidence over time, particularly if a loved one relies on dependable fixes for safety and daily function. A single pattern of delayed repairs isn’t fatal, but several reports of slow response or postponed remedies should be weighed carefully, especially for households managing chronic health or mobility concerns. Potential residents should verify current maintenance practices, confirm the status of known repair items, and ask for a transparent timeline for any outstanding issues before committing.

Management strength is a major differentiator here, yet it sits against a troubling red flag raised by one review that describes serious allegations about staff conduct and treatment during a crisis. The majority color is positive; Dominique’s leadership and Chris’s reliability are consistently highlighted as core strengths, contributing to high overall satisfaction. However, the severity of the allegations, if taken at face value, points to a potential risk in terms of safety, trust, and family communication. Prospective residents cannot assume these claims are isolated or resolved; instead, they should demand current assurances, inquire about staff background checks, and seek the perspective of current residents and families. In short, the leadership has earned credibility in everyday operations, but any family evaluating this community must confront the strongest negative report with due diligence.

Practical next steps are clear for families serious about Eagle’s Nest. Visit with a plan to meet Dominique directly, tour the units, and observe how the team handles a routine repair request during the tour. Request copies of maintenance tickets and a clear repair timeline for any known issues; ask how emergency requests are prioritized, and seek confirmation of response times during evenings and weekends. Speak with several residents about their experiences over the last six months to gauge consistency, not just isolated anecdotes. Finally, compare with nearby options that offer more explicit service guarantees or broader on-site services to determine which setting aligns best with a loved one’s health status, independence level, and the family’s risk tolerance.

Ultimately, Eagle’s Nest presents a compelling choice for families who want a warm, relationship-driven environment where staff cultivate genuine connections and where a capable on-site team can deliver dependable day-to-day kindness and attention. It is not the safest recommendation for households that cannot tolerate prolonged repair cycles or that require ironclad assurances about safety and crisis management. For those who prize a quiet, respectful home with a manager who listens and a maintenance crew that shows up with a positive, professional attitude, Eagle’s Nest is a strong contender. For others, exploring alternatives that emphasize faster remediation, broader service offerings, or stricter process controls may yield greater peace of mind and fewer operational anxieties over time.

Transportation

• U-Haul Neighborhood Dealer (0.3 miles)
• Enterprise Rent-A-Car (1.5 miles)

Places of Worship

• Standing on Stone Ministries (0.4 miles)
• In the Masters Hands Church (1.9 miles)
• City Station (3 miles)

Physicians

• West Care Pediatric Clinic (0.7 miles)
• Carrollton Pediatric Clinic (0.8 miles)
• West Georgia Cardiology (0.8 miles)
• West Georgia Sleep Disorders Center And Neurology Associates (0.9 miles)
• West Georgia Center For Diabetes & Endocrinology (0.9 miles)
• TMG West Georgia Ob/Gy (0.9 miles)
• Center for Allergy and Asthma of Georgia (0.9 miles)

Hospitals

• Pathways Mental Health Service (0.8 miles)
• Communication Partners (1 miles)
• West Georgia Infusion Center (1.1 miles)

Pharmacies

• Arrow Pharmacy (0.9 miles)
• Haney's Drug Corner (0.9 miles)
• Turner Pharmacy (0.9 miles)
• Brooke's Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Kroger Pharmacy (1.6 miles)

Restaurants

• Jerry's Country Kitchen (0.9 miles)
• The Lazy Donkey (0.9 miles)
• Taco Bell (1.1 miles)
• Hibachi Express (1.1 miles)
• Burger King (1.1 miles)
• Martin's Restaurant (1.1 miles)
• Brown Dog Eatery (1.1 miles)

Cafes

• Starbucks (1.2 miles)
• Gallery Row Coffee (1.6 miles)

Parks

• Safari Park (1.5 miles)
• East Carrollton Recreation Center (2 miles)
• Castle Playground (2.1 miles)

Theaters

• Regal Carrollton (1.9 miles)