The Oaks - Carrollton

Pros

• The Oaks is highly regarded for its friendly and helpful staff who genuinely care about the residents.
• The new Executive Director, Robert Day, actively listens to families and resolves concerns effectively.
• Staff members demonstrate extensive knowledge about each resident, ensuring personalized care and communication.
• Families feel confident in their decision to choose The Oaks as a facility for their loved ones.
• Overall experiences at The Oaks have been positive, with many families expressing satisfaction despite challenges related to external factors like COVID-19.

Cons

• The facility is severely understaffed, which negatively affects the quality of care.
• There was an extreme amount of turnover among the staff due to the lack of staffing.
• A family member became very sick at the facility and required hospitalization for over a month.
• Housekeeping in the rooms has suffered because of a shortage of staff.
• Though the staff is friendly, their inability to provide adequate care stems from being understaffed.

Review

The Oaks has emerged as a prominent choice among families seeking care for their loved ones, with many praising the facility for its commendable staff and the overall quality of care. One reviewer emphasized that choosing The Oaks was the best decision they ever made, particularly highlighting the affordability of care combined with the exceptional service provided by the staff. With a new Executive Director, Robert Day, at the helm, families feel heard and valued. He listens to their concerns and works diligently to resolve any issues that arise, fostering a sense of trust and assurance in the management.

Nonetheless, while many reviewers have expressed satisfaction with The Oaks' environment and staff interactions, there is a significant concern regarding staffing levels. One family member noted that despite the friendliness and attentiveness of the staff, they are severely understaffed. This lack of adequate personnel can directly affect the quality of care delivered to residents. The reviewer shared a distressing experience where their family member fell gravely ill while at The Oaks and required hospitalization lasting over a month before transitioning into full-time nursing home care. Such incidents underscore how critical staffing levels are in ensuring residents receive consistent attention.

Despite these challenges related to staffing shortages, many reviews reflect positively on how knowledgeable and dedicated the staff members are to each resident. Several families were impressed by how well staff could recall specific details about residents without needing to reference charts or documentation upon each visit. This personal connection signifies an environment where caregivers genuinely invest in understanding individual needs. As one reviewer highlighted, staff members go above and beyond; they proactively reach out if they feel something requires attention or if there are changes in residents' health status.

The overall sentiment among families suggests that The Oaks provides not only competent care but also a warm community atmosphere where every individual knows each resident personally. Many reviewers appreciate this level of familiarity between staff members, residents, and their families—creating a supportive atmosphere that promotes emotional well-being alongside physical health.

Food service has received mixed reviews during these individual accounts, described merely as "okay." Although it appears adequate for daily sustenance needs, some families may find areas for improvement. However, dining experiences can vary widely among facilities based on staffing dynamics as well; limited resources may hinder efficiency in food preparation or servicing.

Finally, it's noteworthy that several reviewers acknowledged external factors—such as challenges posed by COVID-19—as contributing factors to some negative experiences during their time at The Oaks. These circumstances have understandably impacted various operational aspects within healthcare facilities across the board—not solely reflecting on The Oaks itself but providing context for some shortcomings faced during recent times.

In conclusion, while there indeed exist concerns regarding understaffing at The Oaks Carrollton that can directly impact resident care quality intermittently—overall sentiments suggest an overwhelmingly positive atmosphere fostered by involved management and compassionate staff who strive tirelessly for comprehensive support in cultivating relationships with both residents and their families alike. Thus far recognized among those seeking assisted living options—the consensus remains clear: many see value not just in services rendered but also within human connections formed throughout this unique caregiving journey.

This area of Carrollton, Georgia offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With hospitals like Pathways Mental Health Service and West Georgia Infusion Center nearby, residents can rest assured knowing that quality healthcare is easily accessible. Additionally, there are several pharmacies, physicians' offices, and places of worship in close proximity, making it convenient for seniors to meet their medical and spiritual needs. The abundance of restaurants, cafes, and a theater provides opportunities for socializing and entertainment. For those who enjoy outdoor activities, parks like East Carrollton Recreation Center and Castle Playground offer green space for leisurely walks or picnics. Overall, this neighborhood provides a well-rounded environment for seniors seeking a vibrant community with essential services within reach.

Hospitals

• Pathways Mental Health Service (0.2 miles)
• Communication Partners (2 miles)
• West Georgia Infusion Center (2 miles)

Transportation

• U-Haul Neighborhood Dealer (1 miles)
• Enterprise Rent-A-Car (1.6 miles)

Places of Worship

• Standing on Stone Ministries (1.1 miles)
• In the Masters Hands Church (2.7 miles)
• City Station (3.9 miles)
• Oak Grove Baptist Church (4 miles)

Restaurants

• Rosie's Coffee Cafe (1.5 miles)
• Jerry's Country Kitchen (1.5 miles)
• Taco Bell (1.6 miles)
• The Lazy Donkey (1.6 miles)
• Martin's Restaurant (1.6 miles)
• Hibachi Express (1.6 miles)
• Hacienda San Antonio (1.7 miles)

Physicians

• West Care Pediatric Clinic (1.5 miles)
• Carrollton Pediatric Clinic (1.5 miles)
• West Georgia Cardiology (1.6 miles)
• West Georgia Sleep Disorders Center And Neurology Associates (1.8 miles)
• West Georgia Center For Diabetes & Endocrinology (1.8 miles)
• Center for Allergy and Asthma of Georgia (1.8 miles)
• Tanner Primary Care of Carrollton (1.8 miles)

Pharmacies

• Arrow Pharmacy (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Haney's Drug Corner (1.8 miles)
• Turner Pharmacy (1.8 miles)
• Brooke's Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Kroger Pharmacy (2.2 miles)

Cafes

• Gallery Row Coffee (1.5 miles)
• Starbucks (2.1 miles)

Theaters

• Regal Carrollton (1.7 miles)

Parks

• East Carrollton Recreation Center (2.1 miles)
• Castle Playground (2.3 miles)
• Safari Park (2.4 miles)