Sun Pointe Senior Living

Pros

• The staff at West Pointe is very friendly and caring.
• The staff has been very professional, with Carrie and Tonja singled out for praise.
• Tonja is punctual, sweet-natured, and loves her job.
• Zac runs West Pointe and hires quality staff.
• April and Zac go above and beyond for all residents.
• The birds are beautiful and the fig trees are full of yummy figs, which residents enjoy.
• Some care assistant staff have been there a long time and are very good.
• The owner is described as hospitable and decent by long-time staff.

Cons

• The facility has no security at all, with only one worker on mid and overnight shifts.
• The RN in the Westpointe building speaks to employees like dirt.
• They are racist, with Black residents allegedly treated differently from White residents.
• The owner is very rude and appears to be lining pockets to pass state inspection.
• The place is deplorable; residents are treated worse than inmates, with roaches, flies, mice, and a dirty bird enclosure.
• The food is disgusting and sparse and not meeting nutritional standards.
• Response to urgent call bells is slow to non-existent.
• Management is unresponsive or dismissive of residents' complaints and even suggests they leave if they don't like it.
• The staff are rude and disrespectful, and the facility doesn't look up to par.
• The facility is filthy, with a strong stench of feces and urine, and residents appear unhappy.

Review

Westpointe in West Florida elicits a wide range of experiences from the families and residents who have encountered it. For many, the facility embodies warmth, compassion, and a sense of home. Several reviewers speak movingly about how friendly and caring the staff are, how the team supports families during difficult times, and how much their loved ones seem to enjoy being there. One family member, after losing a grandmother, notes that the staff's support toward their grandfather was meaningful and that he absolutely loved the place. Across multiple accounts, there is a strong sense that the human side of care - the kindness, patience, and companionship offered by caregivers - leads to genuine appreciation from those who visit and live at the community.

Within the staff, certain names consistently surface as standouts. Reviewers repeatedly call out Carrie and Tonja as examples of professional, caring, and reliable team members who show up on time, treat residents with respect, and genuinely enjoy their work. Tonja, in particular, is described as punctual, sweet-natured, and affectionate in her approach to residents, with many noting that her demeanor translates into the daily rhythm of care. Zac is credited with the ability to hire quality staff, and multiple comments express confidence in the leadership that underpins daily operations. The sentiment is that when people like Tonja, Carrie, and April are involved, Westpointe functions as a place where residents feel seen and valued, and where families feel confident in the care their loved ones receive.

Yet the picture is not one-dimensional. A number of reviews offer a starkly different perspective, focusing on serious concerns about the environment, safety, and the consistency of care. One account captures apprehension about the facility's grounds and decor - a setting described as bizarre, featuring stuffed animals, a fountain, chickens, exotic birds, and a rickshaw - that contributed to initial misgivings about memory care placement. More troubling, this account links those sensory impressions to health issues, alleging a respiratory problem that led to repeated hospitalizations for a family member. The reviewer suggests the problem was tied to a moldy smell and ultimately recounts moving the relative to a smaller facility where respiratory issues subsided, labeling Westpointe a "death trap." It's a stark reminder that for some families, environmental quality and perceived safety are non-negotiable concerns.

Other voices emphasize the day-to-day realities of living and visiting there, both positive and troubling. One reviewer expresses strong affection for Westpointe, describing how much they enjoy visiting, valuing the staff, and adoring the residents, and thanking the staff for all they do. Another reviewer cherishes small, personal moments - sharing lunch with a loved one, or simply engaging in birdwatching or admiring fig trees - portraying a life at the facility that is rich with small pleasures and moments of connection. A resident who has called Westpointe home for two years notes that the staff are kind and helpful, questions and concerns are answered quickly, and people like April and Zac continue to go above and beyond for the residents.

However, the negative threads are persistent and pointed. A series of remarks focus on security and staffing gaps, describing Westpointe as having no real security - "anyone can walk in or out freely" - with only a single worker active on mid- and overnight shifts, and with an RN who reportedly speaks to employees in a degrading manner. One reviewer even recounts being told by a resident that they wouldn't be there long and that the place wouldn't be comfortable, highlighting a perception of poor morale and a lack of accountability. Accusations of racism surface in another account, where a reviewer claims that "they are racist from what I was told," alleging different treatment of Black residents compared with White residents. Together, these observations point to concerns about culture, supervision, and the consistency of respectful, equitable care.

Several accounts escalate the concerns into sharper accusations about the facility's overall condition and governance. A former staff member paints a bleak picture: "the residents are treated worse than inmates," with "full of rats, roaches, expensive birds," and a chicken coop that somehow becomes part of the building's interior. The claim that the facility operates with minimal nursing oversight - "no real nurse passing meds, just aides with a four-hour course" - and the assertion that doors are left open by the owner contribute to a sense of danger and neglect. The same review describes nights with as many as 80 beds and only one overnight staff member, with homeless individuals allegedly wandering in, painting a picture of chaos and unsanctioned access. The author urges potential families not to entrust their loved ones to what is described as a hazardous environment.

Food quality, cleanliness, and responsiveness also feature prominently in the more critical reviews. A brother of a resident claims the kitchen produces "disgusting" meals and food that falls well short of nutritional standards, with the implication that residents' caloric needs are not being met. Another review depicts a facility plagued by unsanitary conditions: floors not mopped, dirty curtains, filthy rooms, and a stench that permeates the building. Issues with medication administration, housekeeping, and pest control are echoed across several accounts, including reports of roaches, flies, and mice, as well as concerns about the dining area and common spaces being infested with pests. In one particularly pointed comment, the reviewer asserts that state inspections would be necessary to uncover the truth about these conditions.

Amid the chorus of critique, there remains a counterpoint emphasizing the personal warmth and generosity of the people who run and staff Westpointe. One reviewer firmly rejects the negative portrayals, insisting that Westpointe represents the best people - the owner and his staff - who have consistently offered a hospitable, compassionate welcome for years. They describe staff members and the owner as genuinely decent people who stay for decades and who even go the extra mile to help, such as covering tolls or taking care to ensure residents and families feel supported. This voice underscores the possibility that experiences vary widely within the same facility, and that for some families, the care and culture at Westpointe can be deeply meaningful and uplifting.

Taken together, the collection of reviews presents a nuanced portrait of Westpointe. For some families and residents, the community is a place of warmth, genuine connection, and capable, attentive staff who treat elders with dignity and kindness. For others, the environment raises serious red flags about safety, cleanliness, staffing, and governance, with alarming descriptions of pests, neglect, and indifferent or even hostile treatment. The divergent experiences underscore a common theme: in senior care, the difference between a comforting haven and a challenging environment often hinges on day-to-day interactions, the consistency of staffing, and the leadership and culture that shape how a facility operates. As families consider options, these reviews together suggest a careful, in-person evaluation - visits, conversations with current staff, a clear understanding of memory-care capabilities, and close attention to security, nutrition, and responsiveness - are essential to determine whether Westpointe aligns with what a loved one needs and deserves.

This part of Pensacola, Florida offers a variety of amenities in close proximity, making it convenient for seniors living in the area. There are several dining options such as The Oar House, Ruby Tuesday, and Happy China Restaurant, providing a range of choices for meals. Additionally, there are multiple pharmacies including Walgreens and CVS Pharmacy nearby for easy access to medications and healthcare needs. For medical care, there are physicians like Pace Boulevard Family Practice and hospitals like Childrens Hospital Medical Center within a short distance. Furthermore, cafes like Fosko Coffee Barre offer a cozy spot to relax and socialize with friends. Places of worship like Cathedral of the Sacred Heart cater to spiritual needs, while theaters such as AMC Bayou 15 provide entertainment options for those looking to enjoy movies. Overall, this area boasts a well-rounded environment suitable for senior living with convenience and accessibility in mind.

Restaurants

• The Oar House (1.1 miles)
• Saigon Oriental Market & Deli (1.2 miles)
• Whataburger (1.5 miles)
• Ruby Tuesday (1.6 miles)
• Joe Patti's Seafood (1.8 miles)
• Nick's Boathouse (2.2 miles)
• Happy China Restaurant (2.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2 miles)
• Walgreens (3.1 miles)
• Drug Shop (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.4 miles)

Physicians

• Pace Boulevard Family Practice (1.6 miles)
• Dr Hennigan (2.1 miles)
• Gastroenterology Associates Baptist Division (2.1 miles)
• Patrick Francis Reilly (2.1 miles)
• Reilly Jr, Patrick Dr - Gastroenterology Associates of Pensacola PA (2.1 miles)
• J Howell Tiller, Cosmetic Plastic Surgeon (2.4 miles)
• Terrezza Optical Palafox (2.5 miles)

Hospitals

• Childrens Hospital Medical Center (2 miles)
• Baptist Emergency Trauma Center (2.1 miles)
• Sacred Heart Diagnostics (2.2 miles)
• Va Jacc (2.3 miles)
• Studer Group (2.3 miles)
• Navy Hospital Pensacola (2.6 miles)
• Baptist Health Care Lab (4.2 miles)

Cafes

• Fosko Coffee Barre (2.5 miles)
• Starbucks (3.2 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)

Places of Worship

• Cathedral of the Sacred Heart (3.5 miles)
• Gateway Church of Christ (4.4 miles)

Theaters

• 4180 Amc Bayou 15 (5 miles)