Imperial Palms

Pros

• Imperial Palms is a beloved 55+ community with amenities like two heated pools and a dog park.
• The location is extremely convenient, within walking distance to groceries, dining, and shopping, and just minutes from the beach.
• The front office staff, including Benita, is friendly and consistently goes above and beyond for tenant satisfaction.
• Jim Metzger in Life Enrichment brings infectious energy and reliably goes the extra mile for residents.
• Robin in Life Enrichment is creative and energetic, making life fun and enjoyable for residents.
• The tram drivers Mary, Laura, and Pam are always ready to provide transportation when needed.
• Maintenance requests are handled quickly and professionally, keeping the property well maintained.
• Alison is extremely helpful, patient, knowledgeable, and makes potential residents feel at home.
• Shannon Gignac is a standout team member and a true asset to the leasing staff.
• Craig Daniels and Nikki/Niki Damron deliver an outstanding leasing experience with professionalism and care.
• The leasing office is described as impeccable, with staff who are polite, attentive, knowledgeable, and smart.
• The overall community is quiet, well-maintained, and a wonderful place to live.

Cons

• Frequent busted pipes and lazy maintenance, with staff more often riding golf carts than fixing issues.
• No renovations after more than five years and high rent described as horrible for a one-bedroom.
• Management portrayed as a joke, focused on making money and not enforcing rules.
• Laundry facilities using inferior washers and dryers, plus very limited visitor parking and staff violating rules.
• Tenants being forced to pay rent online, and maintenance staff described as lazy with units in serious need of improvement and upgrades.

Review

Imperial Palms comes through in these residents' eyes as a lively, well-equipped 55+ community that feels like a small town of its own. The property showcases a broad array of amenities that many reviewers cite with enthusiasm: two heated pools, a dog park, and a setting that's so well located that everything from groceries to restaurants, a brewery, an ice cream shop, and shopping is within easy walking reach. On top of that, being just ten minutes from the beach isn't just a bonus - it's a daily blessing that many residents say makes this more than a place to live, but a place to call home.

Several reviewers highlight a front office that really seems to go the extra mile. Benita, in particular, is praised for consistently putting tenants first and aiming for 100% satisfaction. The leasing and office staff earn frequent kudos for their roles in guiding new residents through tours, applications, and move-ins, with many named individuals - Alison, Shannon Gignac, Craig Daniels, Niki Damron, and Donna Ard - receiving specific thanks for their warmth, knowledge, and patient, helpful approach. One reviewer even describes Alison as extremely personable, pleasant, and knowledgeable, leaving them convinced they had found their new home after a tour. The consistent thread is that the office staff make the process feel welcoming and stress-free rather than transactional.

Life Enrichment and the on-site team responsible for resident activities are another standout feature. Jim Metzger's energy is described as infectious, with a reputation for planning exciting activities and going the extra mile for residents and their friends. Robin's creativity and energy are also highlighted as making life joyful and engaging for everyone involved. The Life Enrichment team coordinates a broad spectrum of offerings - from coffee mornings and daily exercise classes to Bible study, Bingo, and Trivia, to trips to restaurants, shopping destinations, casinos, baseball games, and more. The program is complemented by convenient transportation services - tram drivers Mary, Laura, and Pam - who are noted for stepping in to help and providing rides as needed, underscoring a strong sense of community and care.

Residents also emphasize the physical beauty and maintenance of the property. One reviewer specifically mentions a lovely, comfortable apartment with well-maintained grounds and responsive maintenance, noting quick and professional responses to service requests. The Largo Community Center's adjacency is cited as an additional boon, expanding the opportunities for activities and social engagement in the immediate area. Several residents express genuine excitement about their future at Imperial Palms, with comments about looking forward to moving in and becoming part of what feels like a thriving, supportive neighborhood.

The leasing experience is repeatedly described as smooth and positive, with several residents acknowledging how staff like Shannon, Alison, and Nikki (Niki) make the process a pleasure rather than a burden. Reviews recount thoughtful tours, helpful questions answered, and a sense that staff are dedicated to making newcomers feel at home from the moment they walk in. Some residents who have lived there for years also give credit to staff for maintaining a consistently high level of service, underscoring the long-term reliability of the team.

Amid the strong praise, a few concerns and criticisms surface. Some residents point to maintenance issues such as busted pipes and perceptions that maintenance staff can be slow or not as proactive as they would hope. There are voices calling for more renovations and upgrades to units, along with critiques of some aspects of the management approach, including perceived gaps in rule enforcement and parking for visitors. Other comments touch on rent levels, noting that a one-bedroom can feel steep in light of the available updates, and some residents express frustration about online rent payment processes and the use of older laundry equipment. These notes provide a more balanced view, reminding prospective residents that, like any community, Imperial Palms has areas that residents hope will be addressed over time.

All told, Imperial Palms resonates as a place with a richly supportive community, where residents repeatedly celebrate the people who make it special - the front office team, the leasing staff, the Life Enrichment crew, the tram drivers, and fellow residents who have formed friendships and a sense of belonging over the years. The combination of a strong amenity package, convenient location near the beach, and a network of dedicated staff fosters a feeling of home and belonging that many residents say they have found here. While a few concerns are acknowledged by some, the overall sentiment remains deeply positive, with many residents describing Imperial Palms as a place that cares for its people and continually strives to improve the living experience for everyone who calls it home. Whether you're drawn by the social opportunities, the close-knit staff, or the sun-soaked proximity to the coast, the residents and staff alike express pride in a community that feels both welcoming and actively engaging.

Restaurants

• Marky S Hard Rock (1 miles)
• Subway (2.1 miles)
• IHOP (2.3 miles)
• McDonald's (2.6 miles)
• Chick-Fil-A (2.6 miles)
• Denny's (2.6 miles)
• Wendy's (3 miles)

Pharmacies

• Winn-Dixie (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)

Physicians

• Comprehensive Health & Wellness Center, P.A. (1.7 miles)
• Stark Vision Hollywood Oakwood Plaza (3.1 miles)
• Miami Cancer Institute | Plantation (5.5 miles)
• Taft Building (6.1 miles)
• Arnoldo Ghitis, MD (6.6 miles)
• Pom MRI and Imaging Center (6.8 miles)

Hospitals

• Memorial Hospital Pembroke (2.2 miles)
• Joe DiMaggio Children's Hospital (2.4 miles)
• UM/Sylvester Clinics At Plantation (5.6 miles)
• Memorial Hospital West (6.4 miles)

Parks

• Topeekeegee Yugnee Park (2.2 miles)
• Poinciana Park (4.8 miles)
• River Run Park (5 miles)
• Harry Berry Park (6.3 miles)
• C.B. Smith Park (6.6 miles)
• South City Beach Park (6.9 miles)

Transportation

• North Perry Airport of Broward County (3.3 miles)
• JetBlue Airways Terminal (4.7 miles)
• Concourse F (4.7 miles)
• JetBlue Check-in (4.7 miles)
• TSA Security Checkpoint (4.7 miles)
• Terminal 3 (4.7 miles)
• Fort Lauderdale-Hollywood International Airport (FLL) (4.8 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (4.4 miles)
• Habibi Hookah Lounge (5.3 miles)
• Starbucks (5.8 miles)
• Starbucks (6.6 miles)

Places of Worship

• Christ the Rock Community Church (5.1 miles)
• Temple Beth Emet (6.6 miles)

Theaters

• AMC Pembroke Lake 9 (6.2 miles)