Los Robles Apartments

Pros

• The staff at Los Robles is described as doing all they can for the residents, from the property manager to the office staff to the maintenance team.
• They allocate their resources and pass on many benefits to the residents.
• There are a ton of programs designed to assist residents in every way imaginable.
• They go above and beyond to help residents and care for the community.
• There is a park on the property.

Cons

• They refused to show the four-bedroom unit during the scheduled walk-through.
• They claimed there were no units available.
• They swore at the visitors and told them to get out of the office.
• The staff were horribly rude.
• They scheduled an appointment but did not allow them to see the place.
• They discriminated against the family based on their appearance/interaction.
• The front office staff yelled and told them to check the website.

Review

Los Robles Provokes a Wide Range of Experiences, from Disappointment to Deep Appreciation, Painting a Complex Portrait of a Community That is At Once Welcoming to Some and Troubling to Others. On one end of the spectrum, a family recounts a highly stressful visit to rent a four-bedroom, where what should have been a straightforward viewing devolved into a tense confrontation. They arrived at the scheduled time, ready to explore the unit, only to be told that there were no units available and that the staff refused to show them anything. The experience escalated as the staff swore at them and told them to leave the office. The reviewers insist they were polite and respectful throughout, and they couldn't shake the sense that their appearance played a role in how they were treated. The family felt as though they were being discriminated against, a painful impression amplified for them because they were with their children. It was a moment that underscored a troubling disconnect between what a prospective resident expects from a scheduled appointment and what actually happened inside the office.

That incident is starkly contrasted by another voice that speaks with deep gratitude about Los Robles. In that account, the property is described as professionally maintained and well managed, with staff who genuinely go "above and beyond" to support residents. The praise spans the whole team - from the property manager to the office staff to the maintenance crew - highlighting their ability to allocate resources effectively and pass the benefits on to residents. The reviewer emphasizes a broad array of programs designed to assist residents in every imaginable way, suggesting that the community has built a robust support system that has endured over the years. The tone conveys trust and a sense of stability, suggesting that the property's strengths are not only in its physical upkeep but also in the human touch of its staff.

Within this same thread of commentary, there are mentions of specific individuals who have earned the community's appreciation. The reviewer names Betsy, Kelly, Brian, Jamie, and Inga as people who care about the community and contribute meaningfully to residents' well-being. This kind of personal acknowledgment suggests that, for some residents, the relationships with staff are a cornerstone of their positive experience at Los Robles. The sentiment extends to a sense of continuity and reliability - staff who remember residents, answer questions, and help navigate the complexities of apartment living. It's a portrait of a place where attentive, resident-focused service is not an afterthought but a core part of daily life.

Yet not all interactions paint an equally rosy picture. Another reviewer recalls a frustrating phone call in which a front-office employee reportedly yelled, "CHECK THE WEBSITE OK," when asked for more information about apartments. The blunt directive and perceived rudeness left the caller with the impression that management could be abrasive and unwelcoming. The complaint goes further, suggesting that this kind of behavior implies a broader pattern that could deter potential renters. The sentiment is strong: the reviewer would not want to live under management that responds in that manner, and they even call for leadership to consider replacing the staffer. This experience underscores the tension that can exist between in-person, face-to-face interactions and the information people seek from a property's website or sales team.

Amid these accounts, a simple positive note about the community's amenities appears: there's a park, and there is a sense of affection for the place expressed in a brief, heartfelt line, "Love Living Here ?." This snippet hints at a genuine attachment among some residents who feel connected to the space beyond transient housing - the park serving as a focal point for community life and a tangible sign of the environment's livability. It's a small detail, but it reinforces that Los Robles can be more than a building with units; it can be home to people who find joy in the communal spaces and the everyday rhythm of living in that setting.

Putting these perspectives together reveals a complex picture. Los Robles presents as a community with substantial strengths: well-maintained grounds and units, a professional approach to property management, and a portfolio of programs designed to support residents. There are staff members who are celebrated for their dedication and a sense among some residents that the management genuinely cares about the neighborhood. However, inconsistent experiences - including a highly publicized negative encounter during a walk-through and a harsh customer-service moment on a phone call - suggest that service quality can vary dramatically depending on who is interacting with potential or current residents. The divergence between positive testimonials and troubling complaints indicates a need for more uniform training, clearer communication, and robust anti-discrimination practices to ensure every resident and visitor feels respected and valued.

For anyone considering Los Robles, these reviews offer a nuanced lens through which to assess the community. If you value a strong support system, proactive staff, and well-maintained facilities, you may find a home here in Betsy's, Kelly's, Brian's, Jamie's, and Inga's world - a place where the management team has historically worked to allocate resources for residents' benefit and where programs are designed to enhance daily life. At the same time, it's wise to approach visits with clear questions and to observe how staff handle requests for tours and information, as well as how they treat people who come through the door. The park-and-community feel mentioned by some adds a charming layer to daily living, but it is tempered by caution from those who have encountered discourteous or inconsistent service. In the end, Los Robles seems capable of delivering strong, positive experiences, but it also demands vigilance from prospective residents to ensure their expectations align with the realities of day-to-day management and culture.

This part of Union City, California offers a variety of amenities that cater to seniors looking for convenience and accessibility. With multiple pharmacies such as Rite Aid, Walmart Pharmacy, Walgreens, and CVS Pharmacy within a few miles, accessing medications and healthcare needs is convenient. Additionally, there are several cafes nearby for social gatherings or leisurely outings, including Starbucks and Panera Bread. The area also boasts several parks like the Beard Staging Area and Coyote Hills Regional Park for outdoor activities and relaxation. For medical care, there are physicians' offices like Kaiser Medical Offices and specialists such as Golden State Dermatology within reach. Places of worship like Wat Buddhanusorn provide spiritual support while hospitals like Washington Hospital Heliport ensure healthcare services are easily accessible. Overall, this part of Union City offers a blend of amenities that cater to the needs of seniors looking for a comfortable and well-rounded living environment.

Pharmacies

• Rite Aid (0.8 miles)
• Walmart Pharmacy (1 miles)
• Rite Aid (2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (4.9 miles)
• Philz Coffee (5 miles)
• Daily Bagel Cafe (6.3 miles)
• Starbucks (6.6 miles)
• Starbucks (7.2 miles)
• Bill's Cafe (10.4 miles)

Parks

• Beard Staging Area, Alameda Creek Regional Trail (1 miles)
• Coyote Hills Regional Park (1.7 miles)
• Quarry Lakes Regional Recreation Area (2.9 miles)
• Rancho Arroyo Park (3.8 miles)
• Eden Landing Ecological Reserve (4.2 miles)
• Niles Community Park (4.4 miles)
• Meyer Park (4.6 miles)

Restaurants

• McDonald's (2 miles)
• Sonic Drive-In (2.1 miles)
• McDonald's (4.8 miles)
• McDonald's (5.2 miles)
• Jack's Restaurant & Bar (5.5 miles)
• McDonald's (5.7 miles)
• McDonald's (7 miles)

Transportation

• Union City BART Station (2.1 miles)
• South Hayward BART Station (2.8 miles)
• Fremont BART Station (5 miles)
• Castro Valley BART Station (6.8 miles)
• West Dublin/Pleasanton BART Station (10.1 miles)
• U-Haul Moving & Storage of Dublin (11.2 miles)

Physicians

• Kaiser Medical Offices (3.4 miles)
• Kaiser Permanente Pediatrics (3.4 miles)
• Dr Mark Mandel M.D. - Optima Medical Assoc (5.8 miles)
• CCRM Fertility of San Francisco (10.4 miles)
• Golden State Dermatology (10.5 miles)
• Foothill Optometric Group (10.5 miles)
• Alex Anastasiou, DO (11 miles)

Places of Worship

• Wat Buddhanusorn (3.4 miles)
• First Baptist Church Of Castro Valley (8.1 miles)
• Bethel Presbyterian Church Of San Leandro (9.3 miles)

Hospitals

• Washington Hospital Heliport (4.9 miles)
• Kaiser Permanente Post-Acute Care Center (7.3 miles)
• Eden Medical Center (7.4 miles)
• Kaiser Permanente San Leandro Labor & Delivery (9.8 miles)
• Reproductive Medicine Associates of Northern California | RMANORCAL (10.5 miles)
• VA Medical Center-Menlo Park (10.5 miles)

Theaters

• AMC NewPark 12 (5.5 miles)