Fellowship Square Surprise

Pros

• The facility was new, bright, and clean.
• The staff were friendly, knowledgeable, and helpful.
• The residents seemed engaged and happy.
• The food was decent and there were options available.
• There were plenty of activities and amenities for the residents.
• The community had a good location and convenient access to services.
• The apartments were spacious and well-maintained.
• The staff went above and beyond to accommodate residents during the pandemic.
• The community had a positive atmosphere with friendly people.

Cons

• The management at Fellowship Square Surprise was described as "HORRIBLE" and lacking compassion.
• Some residents felt neglected and left to their rooms without proper stimulation or assistance with activities.
• There were complaints about the quality of the food, with some people not liking it.
• One resident's father experienced delays and neglect in receiving assistance with going to the bathroom, resulting in accidents.
• The communication from management was lacking, with no proactive communication and a lack of transparency on important issues like evictions.
• Some staff members were described as lazy and unwilling to do their job properly.
• There were concerns about the cleanliness of the facility, although it was generally considered clean overall.

Review

Fellowship Square Surprise, a brand-new and faith-based senior living facility located in Northwest Phoenix, has received positive reviews from residents and their families. The facility is praised for its reasonable prices and knowledgeable staff who are able to answer questions and provide satisfactory assistance. Being just a couple of years old, the facility is described as new and bright, creating a welcoming atmosphere. Residents are observed to be engaged in various areas of the facility, such as playing cards or games.

Several visitors have chosen Fellowship Square Surprise as their future home due to its superb amenities. The facility is praised for its cleanliness, location in a convenient area, and spacious apartments. While one reviewer mentions that they can only compare it to other places they visited, they believe it deserves 4 stars and anticipate it may even be a 5-star facility in time.

The food at Fellowship Square Surprise receives mixed reviews, with some finding it enjoyable while others express dissatisfaction. However, overall satisfaction with the quality of food is evident through positive remarks about the taste and variety of selections available. The presence of housekeeping services and engaging activities further contribute to the positive experiences shared by residents.

Family members also speak highly of the community's care for their loved ones. One individual notes that their mother-in-law has been living at Fellowship Square Surprise since March 2021 and praises the friendly staff, excellent food, and weekly entertainment provided. Another reviewer mentions that their father-in-law decided to stay at the facility due to his friends being present there as well as his enjoyment of exercise facilities, daily events, and high-quality food.

The physical environment of Fellowship Square Surprise is frequently commended for its cleanliness, brightness due to ample natural light, ample space, and inviting atmosphere. The range of activities offered impresses many reviewers as well; these include healthy competitive games like Nintendo bowling and Bridge tournaments, presentations from guest speakers, music programs, field trips (though limited during the COVID-19 pandemic), religious services, access to a fitness center and personal trainer, and even a swimming pool. The convenience of having various facilities nearby for grocery shopping, banking, and other needs is also appreciated.

While Fellowship Square Surprise receives generally positive feedback, there are some areas of improvement highlighted by reviewers. One visitor mentions that the facility was too large for their liking and opted to choose another place due to being put on a waiting list for an apartment. Another reviewer notes that proactive communication from the staff could be improved. Despite these minor criticisms, overall recommendations for Fellowship Square Surprise are positive based on experiences with cleanliness, outstanding food (especially while eating in the rooms during the pandemic), and the gradual return of activities. The value for cost is also frequently praised as being excellent compared to similar facilities in different locations.

In summary, Fellowship Square Surprise is praised for its new and bright facility, reasonable prices, knowledgeable staff, engaging activities, cleanliness, and good food (though opinions vary). Families appreciate the care provided to their loved ones and note the convenience of nearby amenities. Though improvements in communication and size preferences are mentioned by some reviewers, positive experiences largely outweigh any concerns expressed. Overall, this senior living facility appears to be a desirable option for those seeking a home-like environment with quality care in Northwest Phoenix.

This area of Surprise, Arizona offers a variety of dining options including fast food restaurants such as Jack In The Box, Taco Bell, McDonald's, and Wendy's, as well as sit-down restaurants like Oregano's Pizza Bistro and Babbo Italian Eatery. There are also several cafes in the vicinity, including Sumo Snow and multiple Starbucks locations. For medical needs, there are physicians specializing in oral surgery, dermatology, pediatrics, and more nearby. Pharmacies like Walgreens and CVS are conveniently located for medication needs. Residents looking to stay active can visit parks such as Pet Park Sun City Grand or Kingswood Parke HOA Park. In case of emergencies or health concerns, Apricus Medical Group is within close proximity. Overall, this area offers a mix of dining options, medical services, recreational activities, and healthcare facilities suitable for seniors considering living in Surprise.

Restaurants

• Jack In The Box (0.1 miles)
• Taco Bell (0.1 miles)
• McDonald's (0.2 miles)
• Wendy's (0.2 miles)
• Oregano's Pizza Bistro (0.3 miles)
• Babbo Italian Eatery (0.3 miles)
• Popeyes Louisiana Kitchen (0.4 miles)

Cafes

• Sumo Snow (0.3 miles)
• Starbucks (0.3 miles)
• Starbucks (1.6 miles)
• The Grand Cafe (1.7 miles)
• Starbucks (2.6 miles)
• Starbucks (2.8 miles)
• Starbucks (4 miles)

Physicians

• Northwest Valley Oral And Facial Surgery (0.3 miles)
• Radiant Complexions Dermatology Clinics (0.3 miles)
• Nationwide Vision (1.1 miles)
• Arizona Vein & Laser Institute - Surprise (1.6 miles)
• Young Arizona Pediatrics (1.6 miles)
• Desert Valley Pediatrics (1.7 miles)
• Jalal Abbas, MD (2 miles)

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (1.2 miles)
• Fry's Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (1.8 miles)

Places of Worship

• St Clare of Assisi Catholic Church (0.6 miles)

Parks

• Pet Park Sun City Grand (1.8 miles)
• Kingswood Parke HOA Park (2.1 miles)
• Surprise Community Park (2.5 miles)
• Asante Park (3.9 miles)
• Indoor Playgrounds International (4.3 miles)
• Veramonte Park (4.3 miles)

Hospitals

• Apricus Medical Group (3.1 miles)

Theaters

• AMC Surprise Pointe 14 (4.2 miles)