The Oasis at Fellowship Square Surprise

Pros

• The staff are kind, welcoming, and genuinely care for residents and families.
• Front office staff are attentive, compassionate, and make families feel cared for.
• The Oasis/Fellowship Square provides a loving, supportive environment for residents.
• Shelly Drews delivers dementia care training that is insightful, well-organized, and up-to-date.
• The training benefits from diverse backgrounds, enriching conversations and problem-solving.
• Shelly is seen as transformative, elevating dementia care standards in memory care facilities.
• The CDP dementia education class with Shelly Drew receives high praise from attendees.
• In caregiver classes, Shelly and Allica are highly regarded instructors.

Review

Moving my mom into memory care has been a truly reassuring experience, and the warmth and kindness we've encountered from the moment we arrived have stood out every single day. The environment feels welcoming not just for my mom but for every resident, with a sincere sense that the staff genuinely cares about each person's comfort and wellbeing. It's clear that the team goes above and beyond to ensure everyone, including families, feels supported and valued. The overall feeling is one of genuine care and community, and it has brought us a deep sense of gratitude that our mom is in such a loving and attentive place.

One aspect that left a lasting impression is how the front office staff contribute to the positive atmosphere. They are attentive, compassionate, and thoughtful, consistently making families feel welcome and supported just as the caregiving team does for residents. It's not only the direct caregivers who make a difference; the people at the front desk and in administrative roles play a crucial part in helping families navigate the transition with ease and confidence. That level of attentiveness and kindness helps families feel secure and gently reassured about their loved one's daily life and ongoing care.

A standout feature of the community is the emphasis on education and continuous improvement in dementia care. A comprehensive class on dementia care led by Shelly Drews was described as extremely insightful, informative, and instructional. The course was noted for being detail-oriented, well managed, thoughtfully organized, and up to date. Class participants came from diverse backgrounds, which enriched group conversations and offered multi-layered approaches to problem-solving. Real-life interactions and scenarios were discussed, making the learning experience eye-opening. Many attendees summed it up with praise for Shelly, suggesting she has a transformative impact on dementia care and that she could change the world "one class at a time." This kind of programming clearly reflects a commitment to raising the standard of care within the memory-care setting.

Beyond the specific dementia care class, the broader program offerings were identified as a strength. A CDP dementia education class led by Shelly Drews (referred to with variations in spelling) was described as a fantastic experience, with attendees giving the course a perfect rating. The sentiment extended to the overall community, which was described as an incredible place offering great programs and skilled staff. The enthusiasm for these programs suggests that the Oasis Fellowship Square community is actively investing in staff development and resident-centered education, ultimately benefiting residents and their families.

Personal stories from families also highlight the lasting benefits of having loved ones live at The Oasis. One family shared that their mother-in-law lived there and found it to be a fantastic place, with everyone consistently kind, helpful, and loving and with outstanding staff. Such testimonials reinforce the sense that the community not only provides for daily needs but fosters a true sense of warmth and belonging for residents.

Shelly's growing role within the team was another recurring theme. With Shelly now part of the Oasis staff, families felt the community would thrive even further, expressing anticipation for continued success and positive impact. The combination of Shelly's leadership and the facility's ethos suggested a future of continued improvement and stronger, more engrained dementia-care practices across the community.

The care and education extended to those who provide care as well. Several reviews mention caregiver education classes led by Shelly and by Allica, praising the instructors and recommending the classes to anyone interested in caregiver training. The feedback captures a sense of confidence and capability among those who complete the trainings, which in turn supports the quality of care that residents receive. The emphasis on professional development for caregivers is presented as a key factor in the community's ongoing excellence.

A final, powerful message comes from families who feel confident and reassured by the consistent quality of care. The reviews describe the staff as exceptional - quality-focused, competent, professional, compassionate, and well-trained. Families note that their loved ones feel comfortable, receive tailored care, and respond with smiles that reflect genuine happiness. The structured routines, delivered with kindness, help residents settle in and find a sense of peace, while attentive staff listen to individual needs and respond with patience. In short, the experience yields visible, meaningful positivity for both residents and their families, and it leaves little doubt that the choice of this community was the right one for their loved ones.

Overall, the Oasis - part of Fellowship Square in Surprise - emerges in these accounts as a community marked by kindness, attentive care, strong leadership, and a commitment to ongoing education. Families repeatedly express gratitude for the supportive environment, the high standard of dementia care, and the tangible sense of belonging and happiness it fosters for residents. The combination of compassionate daily care, thoughtful front-office engagement, and enriching educational programs makes this memory-care community stand out as a place where both residents and their families feel seen, valued, and confidently cared for.

This area of Surprise, Arizona offers a convenient and diverse range of amenities for seniors. With multiple restaurants nearby such as Popeyes Louisiana Kitchen, Babbo Italian Eatery, and Culver's, residents can enjoy a variety of dining options. Additionally, there are several cafes like Sumo Snow and Starbucks for socializing or relaxing with a cup of coffee. For healthcare needs, there are reputable physicians such as Northwest Valley Oral And Facial Surgery and pharmacies like Fry's Pharmacy and Walgreens in close proximity. Places of worship like St Clare of Assisi Catholic Church provide spiritual support, while parks such as Kingswood Parke HOA Park offer opportunities for outdoor recreation. The area also has entertainment options with the AMC Surprise Pointe 14 theater nearby. Overall, this part of Surprise is a vibrant and convenient location for seniors looking to settle down in a welcoming community with access to essential services and entertainment venues.

Restaurants

• Popeyes Louisiana Kitchen (0.2 miles)
• Babbo Italian Eatery (0.2 miles)
• Culver's (0.3 miles)
• McDonald's (0.3 miles)
• Taco Bell (0.4 miles)
• Jack In The Box (0.6 miles)
• Wendy's (0.7 miles)

Cafes

• Sumo Snow (0.3 miles)
• Starbucks (0.8 miles)
• Starbucks (1.1 miles)
• The Grand Cafe (1.7 miles)
• Starbucks (2.2 miles)
• Starbucks (2.5 miles)
• Starbucks (3.5 miles)

Physicians

• Northwest Valley Oral And Facial Surgery (0.8 miles)
• Radiant Complexions Dermatology Clinics (0.8 miles)
• Young Arizona Pediatrics (1.1 miles)
• Arizona Vein & Laser Institute - Surprise (1.1 miles)
• Nationwide Vision (1.2 miles)
• Desert Valley Pediatrics (1.3 miles)
• Jalal Abbas, MD (1.5 miles)

Pharmacies

• Fry's Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.2 miles)
• Walmart Pharmacy (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)

Places of Worship

• St Clare of Assisi Catholic Church (1.1 miles)

Parks

• Kingswood Parke HOA Park (1.7 miles)
• Pet Park Sun City Grand (1.8 miles)
• Surprise Community Park (2 miles)
• Veramonte Park (3.8 miles)
• Indoor Playgrounds International (3.8 miles)
• Asante Park (4.2 miles)

Hospitals

• Apricus Medical Group (2.8 miles)

Theaters

• AMC Surprise Pointe 14 (3.7 miles)