317 Llanos Street, Verona, WI 53593
For more information about senior living options: (866) 208-4318
Overall Review of Sonrisas II
Pros
Sonrisas is a warm and caring place.- The team takes the time to know each resident and provides personalized, attentive care.
- There is evident compassion and professionalism in everything they do.
- The facility is highly recommended.
- Residents feel at home at Sonrisas.
- Families can relax knowing their loved ones are well taken care of.
- Families speak highly of the staff.
- The staff treat residents with respect and kindness.
- The staff are open to suggestions and collaborate with outside caregivers.
- They provide thoughtful, engaging activities and regularly involve the community.
- The facility is sparkling clean with a beautiful garden and comfortable spaces.
- Meals are prepared on site with organic and fresh options when possible.
Cons
The facility has been reported to put loved ones in harm's way and to cover up abuse.- The owner is alleged to be racist and to have Alzheimer's, implying impaired judgment.
- An employee claimed some residents were allotted hours while others were not.
- An employee stated they would not recommend sending loved ones to this place.
Review
Sonrisas II is best suited for families seeking a warm, intimate, home-like assisted living experience where residents are known by name and care feels genuinely personal. The community shines for seniors who benefit from a small, family-style environment, where 24/7 attention is delivered with compassion and consistency. It is especially well-matched for residents needing steady daily support, meaningful social engagement, and memory-care routines that honor dignity and familiarity. For families who prize on-site warmth, regularly updated personal connections, and activities that feel more like living at home than in a facility, this is a compelling choice.
Those who may want to consider alternatives are families prioritizing formal clinical oversight or larger campuses with broader medical staffing. If a resident requires robust, on-call nursing leadership, hospital-grade nursing coverage, or a campus with extensive medical amenities, Sonrisas II’s smaller scale may feel limiting. Additionally, a few families may want more widely documented external governance or a setting that appears less owner-operated. A strongly performance-driven, institution-like environment with standardized processes across multiple locations could feel more reassuring to some families, particularly when complex medical needs are involved.
The strongest positives here, the care team’s warmth, the high level of personal attention, and the owner’s hands-on involvement, tend to offset the most significant concerns raised by a minority of critics. Reviewers repeatedly highlight compassionate, patient-centered care, with staff who know residents well, communicate clearly about daily well-being, and respond quickly to concerns. The owner lives on site, which translates into accessible leadership and a culture that values personalization. The 1-to-4 caregiver-to-resident ratio supports hands-on supervision, enabling tailored memory-support strategies and flexible responses when needs shift.
Restaurants-style home-cooking, on-site preparation, and fresh, often organic meals further anchor the experience in comfort and nourishment. The environment feels like a real home, personal belongings are welcomed, residents can select a favorite chair in common spaces, and the care philosophy emphasizes emotional as well as physical well-being. Extracurriculars and outings, golf-cart trips, pontoon rides, garden strolls, and regular in-house activities, help maintain mood, social connection, and purpose. For memory-care residents, staff are described as listening to family input, coordinating with Hospice when appropriate, and adjusting plans to honor evolving needs, which can be a crucial offset to the intensity of memory impairment.
Yet one negative account cannot be dismissed. An employee perspective raises serious allegations about abuse and discriminatory behavior tied to ownership, suggesting potential safety and ethical concerns. While most testimony emphatically commends the care culture, this single viewpoint underscores the necessity of due diligence. Prospective families should verify care quality through direct tours, conversations with current residents and families, inspection of care plans, and open dialogue with staff about safeguards, accountability, and safeguarding practices. The presence of concerns, however isolated, means no one should rely on reputation alone; firsthand observation and reference checks are essential.
In the end, Sonrisas II stands out for families who value a truly home-like, people-first model of care, where caregivers know residents deeply, memory support is collaborative, and daily life feels meaningful rather than clinical. It is less well suited for those who require large-scale, highly regimented medical environments or whose top priority is ironclad, external governance with formalized, institution-style oversight. For families moving toward a decision, the path is clear: tour early and often, speak with multiple staff and families, and probe how care plans adapt over time. When alignment exists, between resident needs, family expectations, and the community’s strengths, the result can be a comforting, enduring home for a beloved parent or grandparent.
4 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Dane County Regional (14 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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