1500 North 34 Th Street Ste 500, Superior, WI 54880
For more information about senior living options: (866) 208-4318
Overall Review of Encompass Healthcare Cbrf 500
Pros
The review notes that basic care was there.- The reviewer acknowledges that basic care was available.
- Basic care was present at the facility.
- The reviewer recognizes that some level of care existed for residents.
Cons
They do not do what they say they will do.- They claim on their website they will take residents to appointments, but that is not true.
- The only phone calls that are returned are the ones from the initial inquiry.
- If problems arise, they do not return phone calls or emails.
- They view the operation as merely a business.
- The owner is very hard to reach for questions.
- When a resident passes away, the owner does not offer any comment.
- There was no effort to take residents out for experiences or assist with medical appointments, as stated in their brochure.
Review
This community is best suited for a resident who primarily needs basic custodial care and whose family can actively oversee transportation to appointments and coordination of social activities outside the building. When reliability and proactive communication are non-negotiables, this setting exposes a mismatch. Families should be prepared to manage scheduling, follow up on issues, and bridge gaps in responsiveness at every turn. The core offering appears to be daily care rather than a tightly run program with dependable administrative support, so expectations must be adjusted accordingly.
Those evaluating options should clearly consider alternatives if the need is for consistent accountability and hands-on coordination. The reviews signal that the provider’s promises, transport to appointments, regular outings, and help with arranging medical follow-ups, do not translate into practice. If a family requires regular updates, prompt return calls, and a visible, engaged administrator who can handle concerns without a drawn-out process, this community should be crossed off the short list. In short, reliability and follow-through are the criteria by which this option falls short.
The few apparent advantages do not meaningfully offset the larger drawbacks. Basic care being present will not erase the pattern of unreturned calls, limited access to the person who makes the decisions, and a perceived gap between what is advertised and what is delivered. The negative experiences described, a disconnect with the owner, difficulty accessing answers, and a lack of activity or accompanying assistance for appointments, underline a systemic issue: promises on outreach and engagement feel like marketing rather than policy. In such a climate, safety and peace of mind hinge on strong internal communications that simply are not evident here.
From a practical decision standpoint, it is essential to test a facility’s responsiveness before committing. Prospective residents should request a written transportation and activity schedule, insist on a dedicated point of contact with guaranteed follow-up, and obtain clear timelines for when issues will be resolved. Review the process for emergency communications, and confirm who handles medical appointment logistics and social engagement. Scrutinize the contract for any fine print that could undermine what is promised in brochures, and seek explicit commitments on response times for questions, concerns, and care plan updates.
This is not a facility to rely on for families seeking a well-coordinated program or a warm, consistently engaged administrator. The pattern described points to a provider that delivers only the basics and relies on families to fill the gaps. Alternatives that emphasize transparent management, regular family updates, and proactive resident engagement will likely present a stronger overall value, especially for residents with higher care needs or families who demand reliable coordination of appointments, outings, and care decisions. In this context, the prudent choice is to pursue options with demonstrable accountability and a track record of follow-through.
In sum, Encompass Healthcare Cbrf 500 should be approached as a last-resort option for those with minimal expectations around administrative responsiveness. Best fit remains individuals who can tolerate inconsistent communication while managing almost all scheduling, transportation, and social programming themselves. For families who prioritize dependable advocacy, clear accountability, and proactive care coordination, alternatives are strongly advised. The decision should tilt toward a community where promises align with practice, where the owner and leadership are readily reachable, and where ongoing engagement with residents and families is a core, consistent discipline.
14 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Duluth International (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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