1500 North 34 Th Street Ste 500, Superior, WI 54880
For more information about senior living options: (844) 490-3973
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Basic care was there. Basic care was present. Some level of care was provided.
They do not do what they say they are going to do. They claim on their website they will take residents to appointments, but that is not true. The only phone calls that are returned are from the initial visit; after that, issues receive no response. If there are problems, they do not return phone calls or emails. The owner is very hard to reach for questions, and when the resident died he did not comment. Once checked in, it was a battle to contact the boss. There was nobody taking residents out for experiences, lunch, or medical appointment assistance as stated in their brochure.Several reviewers describe a troubling mismatch between what an assisted living facility promises and what families actually experience. The core complaint centers not only on unmet promises, but on a pattern of poor communication and a business-like approach that leaves residents and their loved ones feeling rather neglected. According to these accounts, the brochures and website paint a picture of active involvement in residents' lives - transportation to appointments, group outings, social activities, and attentive support with medical appointments - but the lived reality falls far short.
Transportation and appointment support emerge as a particularly sore point. Reviewers say that the facility claims it will take residents to their appointments, yet in practice this promise is not fulfilled. The only phone calls that seem to be returned come from the initial inquiry, with any later issues going unaddressed. When problems arise, there is a noticeable lack of responsiveness, with families reporting no return calls or emails after the first contact. This pattern contributes to a perception that practical, needed help is not reliably available when it is most required.
A recurring warning in the reviews is to read the fine print, as the facility is described as a business rather than a fully compassionate caregiving environment. The message is that, while some aspects of care exist, the overall operation appears to be driven more by commercial considerations than by consistent, resident-focused service. The implication is that promises may be more about marketing than about reliably delivering the level of care and personal attention that families expect for their loved ones.
The personal accessibility of the owner and leadership is another point of concern. Although basic care is acknowledged as being present, the owner is described as very hard to reach for questions or concerns. The situation becomes even more distressing when a resident passes away: there is a sense that the owner did not offer any personal acknowledgment or support. Beyond this, once a resident has been checked in, families report a continual struggle to contact the person in charge, suggesting a disconnect between administrative leadership and day-to-day needs.
In terms of daily activities and hands-on support, the reviews emphasize a gap between what was promised and what actually occurs. There is little to no outreach to take residents out for experiences, meals, or social outings, and there is scant assistance with coordinating or attending medical appointments - despite these services being described in the facility's brochure. The absence of these supports contributes to a perception that residents' opportunities for engagement, enrichment, and practical help with healthcare logistics are not being prioritized.
Taken together, the narratives paint a picture of frustration and disappointment for families seeking a higher level of engagement and reliability. The sense is that the facility maintains a basic level of care but fails to deliver on many of its more ambitious promises, particularly in terms of proactive communication, leadership accessibility, and resident-centered activities. For anyone considering this option, the reviews recommend careful due diligence: request clear, written commitments about transportation, appointment support, and activity programming; insist on direct access to the owner or administrator; and seek references or external verification of how the facility manages care coordination and family communications.
If you're evaluating assisted living options, these experiences highlight the importance of aligning expectations with tangible practices. It may be prudent to verify exactly what services are guaranteed, how and when staff will respond to concerns, and whether leadership remains readily reachable. Asking for specific examples of meal outings, medical appointment accompaniment, transportation logs, and regular family updates could help prevent a mismatch between promises and reality.
14 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Duluth International (11 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Encompass Healthcare Cbrf 500 in Superior, WI is a board and care home that offers a comfortable and supportive environment for seniors in need of assistance with daily living activities. The community provides a range of amenities to ensure the well-being and convenience of its residents.
Residents can enjoy nutritious meals served in a dining room setting, prepared by staff who are knowledgeable about special dietary restrictions. The community also offers fully furnished accommodations, ensuring that residents feel right at home.
Encompass Healthcare Cbrf 500 boasts an outdoor space and garden, allowing residents to enjoy fresh air and nature. Housekeeping services are provided to maintain cleanliness and tidiness in the common areas and individual living quarters.
The community offers assistance with activities of daily living such as bathing, dressing, and transfers. Staff members coordinate with healthcare providers to ensure that residents receive necessary medical attention. Medication management is also available to help residents stay on top of their prescribed medications.
Transportation services are provided for medical appointments, making it easier for residents to attend doctor's visits. Additionally, there are several cafes, restaurants, pharmacies, places of worship, parks, and hospitals located nearby. This proximity ensures easy access to social outings, healthcare services, and recreational activities.
Encompass Healthcare Cbrf 500 strives to provide a friendly and engaging atmosphere for its residents by offering scheduled daily activities. These activities aim to promote physical exercise and mental stimulation while fostering social connections among the residents.
Overall, Encompass Healthcare Cbrf 500 in Superior, WI is an assisted living community that prioritizes the comfort, care, and well-being of its residents through a range of amenities and personalized care services.
Encompass Healthcare Cbrf 500 is located at 1500 North 34 Th Street Ste 500, Superior, WI 54880 in Douglas County, Wisconsin
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