1500 N 34th Street, Suite 500, Superior, WI 54880
To contact a resident: (715) 398-2780
For more information about senior living options: (866) 208-4318
Encompass Healthcare Assisted Living - 500 Costs & Pricing
Encompass Healthcare Assisted Living - 500 offers a competitive pricing structure for its residents when compared to both Douglas County and the broader state of Wisconsin. The monthly rates for semi-private rooms are set at $3,800, which is significantly lower than the Douglas County average of $4,889, while remaining close to the state average of $3,977. In contrast, the pricing for studio apartments at Encompass is slightly higher at $4,200 compared to the county's average of $3,278; however, it remains close to Wisconsin's overall average of $3,999. For one-bedroom accommodations, Encompass again lists a rate of $4,200 - higher than Douglas County's average of $3,575 and considerably above Wisconsin's state average of $3,412. This data suggests that while some options may be priced above local averages, Encompass Healthcare provides an appealing choice particularly for those seeking semi-private living arrangements in a supportive environment.
| Floor plans | Encompass Healthcare Assisted Living - 500 | Douglas County | Wisconsin |
|---|---|---|---|
| Semi-Private | $3,800 | $4,889 | $3,977 |
| Studio | $4,200 | $3,278 | $3,999 |
| 1 Bedroom | $4,200 | $3,575 | $3,412 |
Overall Review of Encompass Healthcare Assisted Living - 500
Pros
The staff are friendly and very helpful, and the RN is very versed in this field. - They are very kind to residents with memory challenges.
- The meals are satisfactory to residents.
- They encourage outings and allow families to spend time with residents whenever they want.
- Encompass provides a home-like setting that is recommended for loved ones.
- The facility impressed reviewers with friendly staff and competitive pricing in the Twin Ports area.
- Tours are enjoyable and reveal a very nice, clean, and cheery environment.
Cons
They do not do what they say they are going to do.- They claim they will take residents to appointments, but that is not true.
- The only phone calls that are returned are the initial ones; later issues go unanswered.
- If problems arise, they do not return phone calls or emails.
- The owner is very hard to reach for questions.
- After a loved one passed away, the owner did not offer any comment.
- It is a battle to get in contact with the boss after checking in.
- There was nobody taking residents out for experiences or assisting with medical appointments, as stated in their brochure.
Review
Encompass Healthcare Assisted Living in Superior, Wisconsin is best suited for families seeking a small, home-like setting where personal attention and flexible family involvement are central. The community tends to appeal to seniors who want a comfortable, less institutional atmosphere, with staff described as friendly and approachable. It also draws those shopping on price, offering a competitive rate relative to the Twin Ports market. Residents who value the ability to stop by for meals or an overnight visit without bureaucratic hurdles may find Encompass a natural fit. The care basics are present, and the environment is described as cheery and clean, giving the impression of a welcoming, neighborly home rather than a large corporate campus.
However, this is not a facility for those who require consistently flawless service coordination or tightly managed transportation to off-site medical appointments. The most persistent warnings center on the administrative side: promises made on the website and brochure can diverge from execution, with reported missed calls and unreturned messages. Ownership and leadership accountability emerge as a recurring friction point, making timely answers hard to come by when questions or problems arise. For families needing guaranteed scheduling, proactive outreach, and a centralized point of contact, alternatives with stronger governance and more predictable communication patterns should be considered.
On the plus side, the staff earns trust where it counts. Tour impressions describe a friendly, helpful team, with an RN who is considered skilled in this field, and meals that satisfy residents. The atmosphere is consistently described as clean and cheery, reinforcing the sense of a home-like place where residents can feel comfortable. For families, the ability to participate in meals or outings with their loved one without heavy barriers is a notable benefit. And for those who want affordable care, the price point is a meaningful advantage in a region where options vary widely. The downside is that the promised level of resident engagement, assistance with medical appointments, guided outings, and proactive scheduling, falls short at times, undercutting those gains.
Several reviewers report a gap between brochure promises and practice. One critic notes that transportation to appointments is not provided despite claims, and that returning calls or emails becomes rare after the initial intake. Another recounts difficulty reaching the owner, especially after a resident's passing, with little direct communication about what happened or how concerns would be handled. In contrast, satisfied families describe settings where outings are encouraged and staff support is evident, which demonstrates that when operations align with expectations, the experience can be very positive. The facility’s strength lies in its people and its transparent affordability, but that strength is undermined when administrative follow-through and accountability drift.
When evaluating Encompass, it is essential to test the system before committing. Prospective families should request a detailed service plan, a transportation policy with exact timings, and a clear chain of accountability, including who is the responsible contact for ongoing issues. Ask to meet the RN and to review the schedule of activities and outings, not just the brochure language. Inspect whether there is a reliable process for addressing concerns and whether visits can be seamless for those who wish to be involved. For residents who prize independence and regular social engagement without complicated logistics, Encompass can deliver; for others, the friction points may outweigh the benefits.
The practical takeaway is straightforward: Encompass Healthcare Assisted Living serves as a viable option for budget-conscious families who value a home-like environment and direct family involvement, provided there is readiness to oversee administrative gaps. It is not the best pick for families needing rigorous appointment coordination, consistent communication, or a single point of leadership to resolve issues quickly. Those considerations aside, the combination of a warm staff, permissive family access, and favorable price gives Encompass a legitimate place on a short list, especially for residents who thrive with familiarity and regular family interaction. In the end, a careful, written agreement detailing expectations will determine whether Encompass becomes a trusted home or a missed alignment.
Assisted Living
Activities off-site
Beautician on-site
Devotional services off-site
Indoor common areas
Outdoor common areas
Respite or short term stays offered
Wheelchair accessible showers
Duluth International (11 miles away)
Diabetic care
High acuity care
Incontinence care
Medication management
Meals provided
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