Encompass Healthcare Assisted Living

1500 North 34 Th Street Ste 600, Superior, WI 54880

For more information about senior living options: (844) 490-3973

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    Overall Review of Encompass Healthcare Assisted Living

    Pros

    • pro Basic care was there.

    Cons

    • pro They do not do what they say they will do.
    • pro They claim on their website they will transport residents to appointments, but that is not true.
    • pro The only phone calls that are returned are those from the initial inquiry visit.
    • pro If any problems or issues arise, no phone calls or emails are returned.
    • pro They advise reading all the fine print before signing, indicating it is a business-first operation.
    • pro Basic care was provided, but the owner is very hard to reach for questions.
    • pro When the resident passed away, the owner did not comment to the family.
    • pro After enrollment, it was a battle to get in contact with the owner.
    • pro There was nobody taking residents out for experiences, lunch, etc., nor assisting with medical appointments, as stated in the brochure.

    Review

    Across several accounts, there is a consistent sense that the assisted living operation does not align with the assurances found on its website and in its brochures. The central complaint is a persistent mismatch between promised services and actual practice. Families describe a pattern where transportation to appointments, outings, and activities that are advertised simply do not happen, leaving residents with fewer supports than expected. The overall impression is that the business markets a level of care and engagement that it struggles to deliver in day-to-day operations.

    Transportation and appointment support emerge as a particularly sore point. Reviewers say that the initial promise on the website - that residents will be taken to their medical appointments and engagements - is not fulfilled in reality. What they experience instead is a breakdown in reliability: calls or messages are seldom returned once the resident has signed on, and the sense of ongoing, proactive support evaporates. The disappointment isn't just about missed rides; it's about a sense of being left without a reliable contact when a need arises, which compounds the stress families already carry during difficult times.

    Communication, responsiveness, and transparency are repeatedly flagged as serious weaknesses. The comments caution readers to pay close attention to what is included in the fine print, implying that the business operates more as a commercial venture than as a trusted care partner. The frustration centers on inconsistent or non-existent follow-up after initial inquiries, problems, or concerns. In effect, when a problem arises, there is an expectation that the company will step up and address it, but those expectations are often unmet, leaving families feeling ignored or dismissed.

    The personal accessibility of leadership is another major thread. Several accounts describe the owner or manager as difficult to reach, almost intentionally so, making it hard for families to obtain straightforward answers to questions. This issue becomes especially pronounced in critical moments. One deeply felt example is the family's experience after their loved one, the resident, passed away; there was no direct communication or condolence offered by the owner. The absence of engagement during such a sensitive time amplifies the sense that the organization treats care as a business transaction rather than a compassionate service.

    There is also a persistent critique of the level of daily engagement and activity within the facility. Families report that there was little effort to take residents out for experiences, meals, or social activities, or to assist with attending medical appointments - despite these elements being highlighted in the brochures or marketing materials. Basic care may be present, but the overall atmosphere seems to lack the proactive outreach and supportive infrastructure that families expect in a trusted assisted-living environment. The contrast between advertised programming and actual practice leaves residents with fewer opportunities for meaningful interaction and enrichment.

    Finally, the cumulative tone from these accounts is one of caution. The combination of unfulfilled promises, insufficient responsiveness, and limited accessibility to leadership leads to a wary perception of the operation. Families are urged to scrutinize contracts and to read the fine print carefully before signing, as the business dynamic appears to prioritize selling an appealing image over delivering consistent, attentive care. The end result for many is a sense of disappointment and a decision to look elsewhere for a facility that will align its stated commitments with the lived experience of residents and their families.

    Taken together, the reviews paint a portrait of an assisted-living operation that struggles to translate marketing assurances into reliable, everyday support. The core issues - unreliable transportation promises, poor response to problems, limited accessibility of the owner, and a gap between advertised activities and real-life practices - create an impression of a business where care is secondary to execution concerns and where families must navigate a challenging path to secure the level of service they expect. For anyone considering this facility, the messages are clear: verify promises in person, demand concrete schedules, and prepare to advocate actively on behalf of a loved one.

    Features

    Housing

    • 14 resident community capacity 14 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
    • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Duluth International (11 miles away) Duluth International (11 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Encompass Healthcare Assisted Living in Superior, WI is a warm and welcoming community that provides comprehensive care and support for individuals in need of assistance with daily living activities and memory care. Our dedicated staff ensures that residents receive personalized attention and compassionate care while maintaining their independence and dignity.

    Our community offers various types of care, including board and care home services as well as specialized memory care for those with dementia. Residents enjoy the comfort of fully furnished accommodations, while our beautiful garden and outdoor spaces provide opportunities for relaxation and recreation.

    At Encompass Healthcare Assisted Living, we understand the importance of nutrition, which is why we provide delicious meals in our dining room that cater to special dietary restrictions. Our expert team also assists with medication management and meal preparation to ensure the health and well-being of our residents.

    Engaging daily activities are scheduled to keep residents active and stimulated, promoting mental wellness. We also offer a specialized memory care program designed to meet the unique needs of individuals with cognitive impairments. Transportation arrangements for medical appointments are available, ensuring easy access to healthcare providers.

    Located conveniently near cafes, parks, pharmacies, restaurants, places of worship, and hospitals, Encompass Healthcare Assisted Living offers a vibrant community where residents can stay connected with their surroundings. Our caring staff coordinates move-ins seamlessly and provides housekeeping services to ensure a comfortable living environment.

    Choose Encompass Healthcare Assisted Living for exceptional assisted living services in Superior, WI. Experience our dedication to providing quality care tailored to individual needs in a supportive environment.

    Nearby Places of Interest

    Physicians

    • Twin Ports Va Clinic (0.1 miles)
    • Essentia Health St Mary's-Superior Clinic (0.1 miles)
    • Rolando R Rosas MD (0.2 miles)
    • Lake Superior Community Health Center (0.2 miles)
    • Oral & Maxillofacial Surgical Associates (0.2 miles)
    • Vision Pro Optical (0.8 miles)
    • Mariner Medical Clinic (1.6 miles)

    Pharmacies

    • St Mary's Duluth Clinic Health (0.2 miles)
    • CVS Pharmacy (0.6 miles)
    • Walgreens (1.1 miles)
    • Super One Foods (1.6 miles)
    • Essentia Health (1.8 miles)
    • Essentia Health-Superior Pharmacy (2.6 miles)
    • Super One Foods (2.6 miles)

    Hospitals

    • Va Superior Clinic (0.2 miles)
    • St Luke's Mariner Medical Clinic (1.6 miles)
    • Denfeld Medical Center (4.3 miles)
    • Tilderquist Memorial Med Libr (6.6 miles)
    • Bio-Medical Applications of Minnesota (6.6 miles)

    Restaurants

    • Grizzly's Grill N' Saloon (0.2 miles)
    • Applebee's (0.3 miles)
    • Arby's (0.3 miles)
    • Taco John's (0.7 miles)
    • McDonald's (1.1 miles)
    • Jack's Place (1.2 miles)
    • Jamrock Cultural Restaurant- (1.2 miles)

    Transportation

    • Richard I Bong Airport (SUW) (1.1 miles)
    • BNSF Railway (1.7 miles)
    • Thompson Rental (2.2 miles)
    • BNSF Railway (3.3 miles)

    Cafes

    • Empire Coffee (1.8 miles)
    • Corner Cafe South End Superior (2 miles)
    • Peet's Coffee and Tea (2.5 miles)
    • Caribou Coffee (6 miles)
    • Duluth Coffee Company (6.2 miles)

    Places of Worship

    • North Bay Community Church (2.1 miles)
    • St Andrews by-the-Lake Episcopal Church (4.1 miles)
    • Twin Ports Baptist Church (4.6 miles)
    • Darrow Road Wesleyan Church (5.6 miles)

    Parks

    • Norton Park (4.9 miles)
    • Lincoln Park (5.1 miles)
    • Canal Park (5.9 miles)
    • Duluth Parks & Recreation Department (5.9 miles)
    • Cascade Park (6.4 miles)
    • K9 Haas Memorial Dog Park (6.4 miles)

    Theaters

    • Duluth Cinema Duluth, Mn (5.9 miles)

    Frequently Asked Questions

    Where is Encompass Healthcare Assisted Living?
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