1500 North 34 Th Street Ste 600, Superior, WI 54880
For more information about senior living options: (866) 208-4318
Overall Review of Encompass Healthcare Assisted Living
Pros
The basic care was there.
Cons
The business does not follow through on its promises.- It claims it will transport residents to their appointments, but that service is not provided.
- Only the initial inquiry calls are returned; ongoing concerns receive no response.
- Problems or issues go unanswered by phone or email.
- The fine print suggests this is more a business than a caregiving facility.
- The owner is hard to reach, and there is no acknowledgment when a resident dies.
- After admission, contacting the boss is a battle, and there is no one taking residents out for experiences or assisting with medical appointments as stated in the brochure.
Review
Encompass Healthcare Assisted Living in Superior, WI is best suited for residents who are largely self-sufficient day to day and for families willing to take a highly active role in coordinating care. The community’s stated strength, assistance with appointments, transportation to outings, and availability for resident experiences, appears attractive only on paper. In practice, those promises are rarely realized, and the gap between what is advertised and what is delivered is a decisive liability. For families needing dependable communication, proactive care management, and regular social programming, this facility is unlikely to meet expectations.
What becomes clear from the reviews is a persistent failure to follow through on core commitments. The claim that staff will drive residents to medical appointments and organize activities is contradicted by repeated reports of no follow-through and little to no communication when problems arise. The owner and leadership are described as hard to reach, with little responsiveness once a resident is enrolled. That pattern, unreturned calls or emails, and a lack of proactive outreach, transforms basic care into a reactive, frustrating experience for families and residents alike.
The most tangible weakness is not the absence of care, but the absence of reliable coordination and engagement. Basic daily care may be provided, but without dependable outreach, coordination around medical appointments, and regular resident engagement, the value of the service diminishes quickly. The brochure’s promises about taking residents to experiences, meals, and medical visits fail to materialize, leaving families to bridge the gaps themselves. The comment that this is “a business” underlines a disconnect between mission statements and day-to-day practice, elevating risk for misunderstandings and unmet needs when urgent issues arise.
Those evaluating whether to pursue this community should insist on concrete, written assurances. A formal care-coordination plan should specify who is responsible for scheduling and confirming appointments, who will accompany residents to visits, and how transportation will be arranged and tracked. Require a named point of contact with direct lines of communication, and ask for a standardized schedule of activities and outings with a clear repeatable cadence. Request examples of monthly follow-ups to families, and verify how emergency concerns are escalated. Without these protections, families are likely to incur unknown costs and endure ongoing frustration.
Alternatives become worth considering for anyone with even moderate needs for proactive engagement. Facilities that demonstrate reliable transport coordination, timely communication, and a robust activity calendar tend to deliver measurable value for families seeking peace of mind. Look for providers with transparent service agreements, documented response times, and evidenced engagement with residents, outings, socialization, and the kind of proactive medical coordination that prevents delays and missed appointments. If a community cannot provide written guarantees and consistent contact protocols, it is prudent to keep exploring options.
Ultimately, the decision hinges on risk tolerance and the level of control families are prepared to exert. Encompass Healthcare Assisted Living shows a troubling pattern: basic care exists, but promises of outreach, appointment help, and resident engagement are inconsistently delivered. For a resident whose needs exceed personal independence, or for families that rely on professional care coordination to avoid constant vigilance, this facility represents a high likelihood of ongoing disappointment. The prudent choice is to pursue facilities with proven reliability in communication and care coordination, or to demand a decisive, enforceable plan from Encompass before any commitment is made.
14 resident community capacity
Assisted Living
Board and Care Home
Memory Care
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Duluth International (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Hospice waiver
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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