2040 Case Avenue, Racine, WI 53405
For more information about senior living options: (844) 490-3973
Excel and its representative, Tom Cecchini, were brought to our condo association to evaluate and carry out a project that would remove an existing set of carports and replace them with new ones. We met Tom on-site in late May, and during that initial encounter he expressed clear interest in taking on the project. The sense we left with was one of potential momentum and a plan to move forward, which was important given the scope and complexity of replacing a shared structure in a condo community. At that moment, the job felt like something that could be handled efficiently with the right coordination and a sensible timeline.
Soon after that productive on-site meeting, however, the progress stalled. For approximately three weeks after our meeting, there was no communication from Tom or his team. This silence created growing concern and uncertainty about whether the project would actually advance. We tried to maintain patience, hoping that perhaps other priorities were simply taking precedence, but the lack of any contact left us unsure about next steps and the overall reliability of the process. The absence of updates began to cast doubt on whether the project would be managed in a timely manner or at all.
Our concerns intensified when we reached out by email on June 23. Tom responded by requesting more time, and we agreed to accommodate that request, wanting to give him space to gather bids and assess feasibility. Yet after that exchange, there was still no meaningful progress or communication. The expectation that we would receive a response or at least a plan was not met, and the delay stretched well beyond what any reasonable homeowner association would consider acceptable for a project of this scale. The lack of follow-through regardless of our willingness to be flexible left us frustrated and uncertain about the level of commitment to the job.
A new phase of delay emerged in the weeks that followed. After another approximately three weeks of radio silence, I made a direct phone call on July 19 and was told that we would have an answer by July 24. That promise raised the bar for a concrete decision, but it did not materialize. The absence of a firm commitment or a concrete proposal by the promised date reinforced a sense of unpredictability and lack of accountability. When you're dealing with a condo community, where timelines are tight and coordination with multiple residents and vendors is essential, this pattern of missed promises and delayed responses becomes more than just an inconvenience - it starts to undermine trust in the vendor's ability to manage a project of this scope.
On July 27, I reached out again and received what felt like a repeat of the same cycle. Tom or his team offered another promise: we would have a proposal by early next week. That reassurance was another extension of a timeline that kept getting pushed back, with no tangible deliverable to show for the ongoing delays. By August 1, I was calling once more and faced the familiar refrain: he was busy, things come up, and he was waiting for bids from other subcontractors. The recurring excuse about being overwhelmed or juggling competing bids sounded plausible on the surface, but it also painted a picture of disorganization and an inability to commit to a realistic schedule. When asked why he had agreed to bid on the project if delays and excuses were going to be the pattern, the response seemed to circle back to more excuses rather than a clear plan.
This ongoing pattern left us with a strong impression of disorganization and unreliability. The repeated assurances without any deliverables created a growing sense of buyer beware: we were essentially left trusting a promise without receipts, a plan without a committed timeline, and a vendor who could not anchor himself to a concrete decision point. The emotional impact of this experience was one of mounting frustration and disappointment. The condo association, which relies on timely decisions and coordinated execution to manage budgets and schedules, found itself stalled and uncertain, watching the calendar advance while the project remained uninitiated.
In the end, the experience underscored the risks of engaging a contractor who alternates between interest and inertia. For a project that requires planning, budgeting, and coordinated participation from multiple units and stakeholders, the consequences of delayed communication extend beyond personal irritation - they threaten the overall logistics and cost of the work. The situation left us contemplating next steps, including seeking other bids and reconsidering how to structure proposals, timelines, and accountability to avoid finding ourselves in the same predicament again. It also highlighted the importance of clear commitments, documented timelines, and reliable follow-through when selecting a vendor for a project of this scale, especially in a shared living environment where delays can have ripple effects on residents and the community's operations.
Located in Racine, WI, Excel Six is an exceptional assisted living community that offers a wide range of amenities and care services for its residents. Our community aims to provide a comfortable and convenient living environment for seniors while ensuring their safety and well-being.
Residents at Excel Six can enjoy the convenience of having a fully furnished dining room within the community, where delicious meals are prepared and served. Our staff also takes care of housekeeping services, allowing residents to focus on relaxation and enjoying their time at our community.
Our beautiful garden and outdoor space provide opportunities for residents to soak up the fresh air and engage in outdoor activities. In addition, telephone services are available for easy communication with loved ones, and Wi-Fi/high-speed internet ensures that residents can stay connected with friends and family.
At Excel Six, we understand that individuals may require assistance with activities of daily living. Our professional caregivers are trained to provide support with bathing, dressing, transfers, medication management, diabetes diet, meal preparation according to special dietary restrictions.
Transportation arrangements are made for medical purposes as well as transportation to doctors' appointments. This ensures that residents can easily access healthcare services whenever needed. Additionally, our community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals.
To encourage an active lifestyle among residents, scheduled daily activities are organized by our caring staff. These activities aim to promote social interaction and engagement within the community.
Excel Six in Racine offers a warm and inviting atmosphere where seniors can receive personalized care in a comfortable setting. We strive to create an enjoyable living experience that promotes independence while providing necessary support when needed.
Excel Six is located at 2040 Case Avenue, Racine, WI 53405 in Racine County, Wisconsin
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