1018 West Murdock Avenue, Oshkosh, WI 54902
For more information about senior living options: (844) 490-3973
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The Residence at Oshkosh is described as one of the best facilities in Oshkosh, with a warm, welcoming atmosphere. Kathy Steffen is praised as warm, professional, compassionate, outstanding, and highly attentive in guiding families through the move-in process. The staff deliver personalized care, clear explanations, and proactive communication, giving families confidence and peace of mind. The residence is noted for its cleanliness, well-kept grounds, and excellent food that creates a home-like feeling. Residents are engaged in fun activities, and staff like Lisa provide care with personal interest and reliable follow-up. Families report that the facility feels safe, with enough staff to meet needs, and caregivers treat residents like family. The admission process is described as easy and well-supported, with practical suggestions and post-admission check-ins. The Residence is highly recommended by families who move their loved ones there.
The reviewer notes that the establishment is poorly run with inconsistent management, sketchy vibes, and apparent favoritism. The reviewer describes neglect and mistreatment by staff, calling it the worst place to send a loved one. The reviewer claims move-in promises were false, with short staffing forcing demands for an expensive one-on-one caregiver and frequent emergency calls, plus threats of a 30-day notice. The reviewer accuses house supervisors and the director of rude, unprofessional behavior, chronic understaffing, medication errors, pest issues, running out of food, and inaccessibility of management during emergencies. The reviewer alleges racial harassment was disregarded by management. The reviewer states they would not recommend The Residence to anyone.The Residence at Oshkosh is repeatedly portrayed as a place that blends a warm, inviting atmosphere with attentive, caring staff. Families describe a homey feel where programs and daily life are organized to keep residents engaged and comfortable. Across several reviews, the atmosphere is highlighted as one of the facility's strongest assets, with many commenters noting that the environment feels welcoming and well-maintained. The sense that residents are truly valued is a common thread, and that feeling often translates into a sense of peace for families during difficult times.
A standout factor for many is the staff, especially Kathy Steffen, who appears as a touchpoint for most of the positive experiences. Reviewers consistently describe Kathy as warm, professional, and exceptionally compassionate. She is credited with listening carefully, asking the right questions, and clearly explaining what The Residence offers - from personalized care plans to daily routines and community life. Families say her attention to detail, empathy, and proactive communication gave them confidence and peace of mind during tough transitions. In several accounts, Kathy is not only recalled for her guidance through the move-in process but also for continuing to check in after admission, helping to place loved ones in a setting that feels safe and well-supported.
The admission and transition experience itself is repeatedly praised. Families recount how Kathy and the nursing team helped make the process smoother, including offering practical advice on furniture arrangements so residents could keep cherished belongings. Once residents are settled, reviewers point to the coordinated care and ongoing engagement as major positives. They mention clean, well-kept facilities, good food, and a wide range of activities designed to keep residents socially and mentally active. The sense that staff genuinely cares - together with clean surroundings, reliable safety measures, and accessible communication - contributes to a consumer perception that the residence can be a stable, reassuring option for families facing long-term care decisions.
Within the caregiving landscape, several concrete examples underscore the depth of the staff's involvement. Families note the presence of attentive nurses, with specific praise for assessments that chart clear plans for safety and wellbeing. One reviewer highlighted Nurse Lisa, who conducted an assessment that outlined a path to meet Mom's needs and supported a comfortable apartment setup with familiar touches. The combination of attentive medical oversight and personalized support - such as guidance on arranging furniture for safety and preserving heirlooms - helps residents feel at home while maintaining oversight on health and safety. The staff's commitment to ongoing follow-up is frequently cited as a reassuring feature for families.
Beyond Kathy and Lisa, many reviewers reinforce the sense that The Residence offers a clean, welcoming environment with friendly, engaged staff. The gardens and grounds are described as well-kept, and the overall facility is portrayed as a place where residents can participate in activities and meals that feel homelike. The food is often described as appealing - something that contributes to that "home away from home" feeling - although a few reviewers suggest there's room for improvement in some meals. The emphasis across these comments is the idea that residents are not only cared for medically but are also invited to participate in meaningful daily life that respects their routines and preferences.
Despite the many positive endorsements, the reviews also reflect a more challenging side. A portion of feedback centers on concerns about management and consistency in operations. One reviewer described the establishment as poorly run, with inconsistent systems and a sense that favoritism could trump job responsibilities. Allegations of harassment and racial tension were raised by this reviewer, who argued that concerns were not addressed appropriately. Another assessment described the vibes as sketchy and criticized the atmosphere as being shaped by who is "in" or "out," calling out a perceived lack of genuine accountability. These accounts portray a different experience - one where administrative issues, staff turnover, and a sense of unpredictability significantly affect day-to-day life for residents and their families.
Additional negative experiences focus on staffing and financial aspects that complicated the care equation. One reviewer described a move-in experience complicated by short staffing and requests for expensive one-on-one care, with frequent calls to families to intervene and diffuse situations. They also referenced external staffing arrangements and concerns about the facility's ability to provide care without outsourcing. Another, longer critique described a cascade of problems: persistent understaffing leading to stress for both residents and families, medication errors, sanitation concerns, and a perception that management prioritizes administrative tasks over resident well-being. Problems with payroll, communication during emergencies, and confidentiality further colored this reviewer's perspective, ending with a strong negative overall impression.
In sum, The Residence at Oshkosh emerges as a place where many families find a comforting, supportive home for loved ones, driven by dedicated staff like Kathy Steffen and a culture of warmth, engagement, and careful attention to daily life and safety. The positive testimonials emphasize compassionate, responsive care, a welcoming environment, and a process that helps families feel secure during the transition to assisted living. Yet the opposing experiences remind us that, as with any senior care setting, the quality of daily life can hinge on management consistency, staffing levels, and communication. For families considering this facility, the prevailing message is clear: there are many redemptive stories of kindness, connection, and stable care, alongside serious cautions about operational challenges that can affect the resident and family experience. Visiting in person and speaking with multiple staff members - especially those identified in positive reviews - may help prospective residents and their families gauge whether this is the right fit.
34 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford At Oshkosh I is an assisted living community located in Oshkosh, Wisconsin. This community specializes in providing Memory Care for individuals with memory impairments.
Residents at The Waterford At Oshkosh I can enjoy a variety of amenities to make their stay comfortable and convenient. Each apartment is fully furnished and comes with cable or satellite TV, a kitchenette, and Wi-Fi/high-speed internet access. Housekeeping services are provided to ensure that the living spaces are clean and well-maintained.
The community offers a dining room where residents can enjoy restaurant-style meals prepared by the staff. Special dietary restrictions can be accommodated to meet individual needs. In addition, there is a small library where residents can relax and read books.
Care services provided at The Waterford At Oshkosh I include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, and specialized memory care programming. There is also a mental wellness program available to support the emotional well-being of residents.
Residents can participate in a range of activities organized by the community, including resident-run activities and scheduled daily activities. This provides opportunities for socialization and engagement.
The location of The Waterford At Oshkosh I is also beneficial as it is surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, hospitals, places of worship, theaters, and transportation options nearby. This makes it convenient for residents to access various services and amenities in the surrounding area.
Overall, The Waterford At Oshkosh I offers a supportive environment for individuals needing Memory Care services while also providing a comfortable living space with essential amenities and engaging activities for residents to enjoy.
The Waterford At Oshkosh I is located at 1018 West Murdock Avenue, Oshkosh, WI 54902 in Winnebago County, Wisconsin
The Waterford At Oshkosh I enhances the quality of life for residents with dementia or Alzheimer's through a comprehensive array of supportive services tailored to their unique needs. Assistance with dressing, bathing, and transfers ensures that residents can maintain personal hygiene and comfort, while meal preparation and service cater to nutritional requirements and preferences, encouraging regular eating habits. Medication management safeguards against missed doses or improper medication use, essential for health stability. 24-hour supervision provides security and quick response in emergencies, fostering a safe environment. Coupled with specialized memory care programming and activities of daily living assistance, these features engage residents cognitively and physically, promoting social interaction and mental stimulation. The incorporation of a mental wellness program further supports emotional well-being, addressing the psychological aspects of cognitive decline while accommodating those with mild cognitive impairment to ensure they receive appropriate care at every stage of their journey.
The Waterford At Oshkosh
Oshkosh, WI
Fully furnished apartments with meals, 24/7 supervision, and ADL support.
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Memory-Care focused with 24/7 supervision, medication management, ADL support, tailored cognitive programming, plus restaurant-style dining and fully furnished apartments.
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Caring staff and a clean, engaging environment with varied activities.
The Residence at Oshkosh costs
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
