The Waterford At Oshkosh
Save1110 West Murdock Avenue, Oshkosh, WI 54901
For more information about senior living options: (844) 490-3973
Kathy Steffen is warm, professional, and incredibly compassionate. The Residence offers personalized care, clear information, and proactive communication that inspires confidence. The staff are kind, caring, and genuinely engage residents in activities. The environment is clean, well-kept, and feels like home. Families feel peace of mind knowing their loved ones are safe and well cared for. Residents are treated like family and enjoy daily activities that bring smiles. The move-in process is easy, with staff going above and beyond. The Residence at Oshkosh is staffed by patient, attentive caregivers who truly care about residents.
The establishment is poorly run, with an inconsistent and pitiful system of operation. The vibes are sketchy, and residents are favored only when they go above and beyond, not for regular care. Harassment, including racial harassment, is disregarded by leadership. The staff are rude and unprofessional, described as worse than prison guards directing inmates. There is not enough staff to assist 30+ residents, causing stress on residents and families. Medication errors occur, and reporting to the state is mishandled. Management is unhelpful and uncaring, often responding with "what do you want me to do?" and lacking accountability. There are reports of neglect and mistreatment by staff toward residents. Emergencies are hard to address because management cannot be reached or house managers are unavailable.The Waterford at Oshkosh is best suited for families seeking a warm, home?like assisted living experience where front?line caregivers form real connections with residents and daily life stays engaging. This community tends to appeal to seniors who value a friendly, welcoming atmosphere, clean surroundings, and predictable routines that allow for meaningful activities, shared meals, and a sense of belonging. It works well for those who prize warmth from staff and a setting that feels like a comforting, small?community environment rather than a sterile, clinical corridor of care. Those who require a higher level of medical oversight, faster escalation of complex needs, or consistently steady leadership may find this a tougher fit.
Those who may want to consider alternatives are families prioritizing iron?clad operational reliability and transparent, uniform leadership across all shifts. If there are ongoing concerns about staffing stability, inconsistent administrative direction, or past experiences where needs were not met promptly or safely, it is prudent to compare options with a track record of steady governance and predictable problem?solving. Some reviews hint at a broader pattern of management variability and communication gaps, and for residents with higher acuity or complex medical regimens, those gaps can feel magnified. In such cases, alternatives with clearer accountability and stronger clinical coordination should be evaluated.
On the positive side, the strongest, recurring themes center on genuine care from caregivers and a family?like culture. Families report that staff are personable, engaged, and attentive to residents, with regular opportunities for social activities, meaningful interaction, and a feeling that residents are treated like members of a local extended family. The environment is described as clean, well?kept, and well?organized, with amenities that contribute to a home atmosphere and regular meals that residents seem to enjoy. When staff are able to tailor the living space and advocate for safety equipment or furniture arrangements, the overall quality of daily life improves noticeably and provides reassurance to families watching from afar.
However, several substantial cons temper those strengths. Notable concerns focus on inconsistent management and varying experiences across shifts, which can translate into uneven care, delayed responses, or unclear accountability. Reports of short staffing, frequent staff turnover, and a perceived gap between frontline care and administrative decisions raise red flags for families needing reliable, continuous supervision. There are painful testimonials about mistreatment or neglect in some cases, and other reviews flag communication problems, failed follow?through on requests, and difficulties reaching leadership. These issues, when present, can erode trust and make a seemingly warm setting feel unstable.
The key question becomes whether the positives can offset the negatives. For families who value authentic, compassionate caregiving and a community where residents look forward to daily activities and social connections, the strengths can indeed offset some operational hiccups. The presence of responsive nurses and hands?on caregivers who treat residents with personal attention is a meaningful hedge against loneliness and isolation. Yet when governance gaps translate into inconsistent care planning, admission experiences, or safety concerns, the gains from warmth and engagement begin to diminish. In such cases, the risk of a misalignment between expectations and reality grows.
Practical next steps for families are clear. Schedule a thorough, multi?shift visit to observe care in action and to talk with direct caregivers, supervisors, and residents. Ask pointed questions about staffing ratios, how care plans are reviewed and updated, and how emergencies are handled when supervisors are unavailable. Obtain a written overview of services included in the monthly rate and what costs may be added for higher?acuity needs or one?on?one assistance. Request recent resident references and review the facility's escalation process for complaints. Ultimately, the decision should rest on whether the community's warmth and activity level align with a sustainable, well?managed care plan that can reliably meet the resident's medical and safety needs over time. If alignment feels uncertain after due diligence, explore a few solid alternatives in the Oshkosh area and compare them against the same criteria before committing.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford At Oshkosh is a premier assisted living community located in Oshkosh, WI. Our community offers a range of amenities designed to enhance the comfort and convenience of our residents.
Each apartment is fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for easy communication. Residents can enjoy their meals in our elegant dining room, where special dietary restrictions are taken into consideration. For those who prefer to cook their own meals, each apartment is equipped with a kitchenette.
Housekeeping services ensure that our residents' living spaces are always clean and tidy. Move-in coordination services are also available to assist residents during the transition process.
Our outdoor space provides a serene environment where residents can relax and enjoy nature. Additionally, we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff works closely with health care providers to coordinate the best possible care for our residents.
We understand the importance of proper nutrition and offer diabetes diet options along with meal preparation and service. Medication management services are also provided to ensure that residents receive their medications on time.
At The Waterford At Oshkosh, we prioritize the mental wellness of our residents by offering a comprehensive mental wellness program. Scheduled daily activities provide opportunities for social engagement, cognitive stimulation, and physical exercise.
Our convenient location ensures that essential amenities are easily accessible to our residents. With three cafes, parks, pharmacies, physicians, restaurants nearby, as well as transportation options for medical appointments and places of worship visits.
Overall, The Waterford At Oshkosh is committed to providing exceptional assisted living services in an inviting and supportive community setting.
The Waterford At Oshkosh is located at 1110 West Murdock Avenue, Oshkosh, WI 54901 in Winnebago County, Wisconsin
The Waterford At Oshkosh on seniors.fyi includes 5 photos including images showing interior, dining, fireplace, decor, lighting, chandelier, patio, landscaping, and more.
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