The Waterford At Oshkosh
Save1110 West Murdock Avenue, Oshkosh, WI 54901
For more information about senior living options: (844) 490-3973
Kathy Steffen is consistently described as warm, professional, compassionate, and outstanding, with proactive communication that reassures families. The Residence offers personalized care, clear explanations, and well-structured daily routines within a warm, welcoming atmosphere. Staff are kind, caring, and genuinely engaged in residents' activities, helping them feel at home and connected. Kathy facilitates a smooth admission process, making moves easier and less stressful for families. The facility is clean, well-kept, and safe, with excellent food that contributes to a home-like feel. Nurses like Lisa provide clear care plans and prompt follow-up, ensuring residents' needs are met. Families feel confident and supported, with staff treating residents like family and regularly checking in. The Residence at Oshkosh is praised for safety, attentive care, and a positive overall experience. Residents are described as thriving, with engaging activities and a sense of community that enhances well-being.
The establishment is poorly run. Management's system of operation is inconsistent, inadequate, and pitiful. The vibes are sketchy. Harassment, including racial harassment, is disregarded at all costs. The house supervisors and the Director are extremely rude and unprofessional. They talk to employees as if they were inmates in a prison. There is not enough staff to assist 30 plus residents. There are medication errors, such as a patient receiving a controlled substance that belonged to another patient, with no proper reporting. There is an ant issue in all three buildings. They run out of food often and residents have to eat ham sandwiches for dinner. Management is hard to reach in emergencies; house managers are out drinking; nurses do not answer calls. There is no confidentiality when complaints are made, and staff are told who said what, causing conflicts.The Residence at Oshkosh emerges in these reflections as a place defined by warmth, personal attention, and a living sense of community. Across multiple accounts, families describe a welcoming atmosphere, a clean and well-kept environment, and a staff that they feel genuinely cares about residents. A recurring thread is the impression that the facility offers more than just a place to reside; it provides a sense of home and daily life that families value during a difficult transition. The name Kathy Steffen repeatedly surfaces as a standout presence - someone who is described as warm, professional, and deeply compassionate, with an ability to listen, ask the right questions, and clearly explain what the residence can offer. For many families, Kathy's guidance from first contact through move-in became the anchor that helped them feel confident about their choice.
Several reviews center on Kathy's extraordinary ability to connect with families and residents alike. One family recounts that from the moment they met her, Kathy combined empathy with practical know-how, taking time to listen and to outline personalized care, daily routines, and the overall life of the community. They credit her with instilling confidence and peace of mind at a very stressful time, and they describe her as "outstanding" and "phenomenal." Another reviewer echoes this sentiment, noting that Kathy made them feel comfortable, answered questions quickly, and simplified the move-in process. In these stories, Kathy is not just a facilitator but a trusted guide who helps families navigate change one step at a time, leaving them feeling reassured about the decision to place a loved one at The Residence.
Beyond Kathy, the character of the staff and the day-to-day life at The Residence are highlighted as major positives. Reviewers speak of caregivers who treat residents like family, a nurse-led approach that yields thoughtful assessments and clear plans, and a schedule of activities designed to engage residents and bring smiles to their days. One account mentions an RN named Lisa who provided a clear path forward for a resident's needs, with ongoing follow-up and a commitment to resident safety. The property's cleanliness, its clean and comfortable apartments, the quality and aroma of meals, and the way food and daily routines contribute to a home-like feeling are also mentioned repeatedly. Families describe being kept in the loop, with staff proactively checking in after admission and offering practical suggestions - such as furniture placement to accommodate cherished belongings - to help residents settle in comfortably.
The positive sentiment extends to the broader environment of the community. Reviewers repeatedly call The Residence at Oshkosh a friendly, welcoming place where staff seem genuinely engaged with residents and family members alike. They describe a setting that is not only well maintained but also active, with opportunities for socialization and meaningful engagement. Several families appreciate the sense of safety and the feeling that their loved ones are in capable hands. The combination of attentive staff, meaningful activities, good food, and a reassuring atmosphere contributes to a narrative in which residents thrive and families can breathe easier, knowing their relatives are cared for in a place that feels like family.
Of course, not all reviews align with the overwhelmingly positive tone. A minority voice offers a starkly different perspective, painting The Residence as poorly run with inconsistent systems of operation and a vibe that feels unstable. In these accounts, staff responsiveness is inconsistent, harassment and racial tensions are alleged to have been mishandled, and the facility is described as favoring those who "go above and beyond" rather than focusing on day-to-day care. Other narratives describe significant staffing shortages and logistical tensions - claims that one-on-one aides were hired from outside the facility at great expense, that calls for assistance were not answered promptly, and that management and corporate communications fell short in urgent moments. Some reviews recount concerns about safety, such as the presence of pests or food shortages, and broader complaints about confidentiality and payroll practices. Taken together, these voices present a much more challenging and troubling picture of what life at the residence can feel like when issues are left unaddressed.
Even within the negative reviews, there are elements that underscore the complexity of running a senior living community. Some reviewers describe long-standing relationships with The Residence and praise individual staff members who did their best under difficult circumstances. They note that, while their experiences included stress and dissatisfaction, there are moments of kindness, competence, and professional effort from certain nurses and caregivers. In one account, a family emphasizes that their mother was well cared for over several years, with professional interactions and helpful staff despite broader concerns about staffing rotations. This juxtaposition highlights a central tension: the same facility that can provide warmth, home-like routines, and trusted guidance through Kathy's leadership can also be the site of serious management and operational challenges that affect residents' daily experiences.
Overall, the body of reviews paints a nuanced portrait of The Residence at Oshkosh. For many families, the facility stands out as a place where compassionate caregivers, attentive administrators, and a welcoming environment come together to support aging loved ones with dignity and care. Kathy Steffen consistently appears as a beacon within this landscape, offering personalized assistance that makes the transition to assisted living smoother and more secure. The positive testimonies emphasize safety, engagement, and a sense of belonging, with clean surroundings, good meals, and a robust activity calendar contributing to residents' well-being. At the same time, the negative accounts remind readers that even well-regarded communities can struggle with staffing, communication, and consistency in process, underscoring the importance of ongoing attention at every level of operation to ensure every resident receives the best possible care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waterford At Oshkosh is a premier assisted living community located in Oshkosh, WI. Our community offers a range of amenities designed to enhance the comfort and convenience of our residents.
Each apartment is fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for easy communication. Residents can enjoy their meals in our elegant dining room, where special dietary restrictions are taken into consideration. For those who prefer to cook their own meals, each apartment is equipped with a kitchenette.
Housekeeping services ensure that our residents' living spaces are always clean and tidy. Move-in coordination services are also available to assist residents during the transition process.
Our outdoor space provides a serene environment where residents can relax and enjoy nature. Additionally, we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff works closely with health care providers to coordinate the best possible care for our residents.
We understand the importance of proper nutrition and offer diabetes diet options along with meal preparation and service. Medication management services are also provided to ensure that residents receive their medications on time.
At The Waterford At Oshkosh, we prioritize the mental wellness of our residents by offering a comprehensive mental wellness program. Scheduled daily activities provide opportunities for social engagement, cognitive stimulation, and physical exercise.
Our convenient location ensures that essential amenities are easily accessible to our residents. With three cafes, parks, pharmacies, physicians, restaurants nearby, as well as transportation options for medical appointments and places of worship visits.
Overall, The Waterford At Oshkosh is committed to providing exceptional assisted living services in an inviting and supportive community setting.
The Waterford At Oshkosh is located at 1110 West Murdock Avenue, Oshkosh, WI 54901 in Winnebago County, Wisconsin
The Waterford At Oshkosh on seniors.fyi includes 5 photos including images showing interior, decor, lighting, chandelier, dining, fireplace, natural light, windows, and more.
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