Information last verified:
2149 Abbey Road, Onalaska, WI 54650
For more information about senior living options: (844) 490-3973
The Abbey offers a supportive and friendly community. The staff are professional, friendly, and quick to communicate. The amenities are top-notch and the buildings are consistently clean. The location feels safe and is conveniently close to restaurants and shopping without feeling chaotic. The community culture welcomes both residents and their pets. The property features a pool and theater, with a full gym that residents enjoy. The maintenance team is responsive, helpful, and goes above and beyond. The apartments are updated, modern, and well-maintained. The Abbey is a secure, pet-friendly place to live, with staff who genuinely care about tenants. Residents highly recommend living at The Abbey.
They felt the property management came across as money-hungry. They were charged a $250 marketing fee to fill the apartment despite a waitlist. They were charged a $300 cleaning fee and questioned its necessity. They were charged about $70 for broken blinds that were listed as broken at move-in. They faced a $175 repaint fee after mispaint and were denied receipts for maintenance and repaint work. They were disappointed with how end-of-lease charges were handled, calling the experience a sour goodbye.Holtan House Residential Services in Onalaska is best suited for active seniors who want independent living with a robust social ecosystem and premium amenities under one roof. The community reads as a thoughtfully designed, safety-forward setting where a pet-friendly policy and a secure environment matter. Residents enjoy a theater, a modern gym, a pool, a hot tub, and underground parking, plus convenient access to shops and eateries without living amid a heavy commercial corridor. The staff culture comes through in consistently good maintenance, responsive office communication, and a willingness to go the extra mile for residents. This combination creates a lively, low-stress home base for those who want to stay engaged, entertained, and connected while staying in one place. It’s not a care-first setting; it remains an independent-leaning campus with strong support and social programming.
Those needing regular on-site medical oversight or a formal assisted-living model should look elsewhere. The material suggests no dedicated memory care or nurse-driven care plans within the property, and the pricing structure can feel opaque or punitive to some, particularly at move-out. Families on tighter budgets or those who need predictable all-inclusive pricing may prefer alternatives with transparent monthly fees and fewer surprise charges. Also, anyone who prioritizes straightforward parking should test the lot dynamics, the underground garage is a major plus, but a few reviews flag limited spaces relative to demand.
On the upside, the amenities-quality pairing with attentive staff is a durable value proposition. Residents consistently praise the maintenance team and office staff for being accessible, proactive, and respectful, with quick fixes and walkthroughs that demystify repairs. The social fabric, neighborhood vibe, events, and pet-friendly policy, drives day-to-day satisfaction more reliably than most similarly sized complexes. The location’s safety and walkability, plus the option of underground parking and 24/7 fitness, translate into tangible lifestyle advantages that can offset higher housing costs for those who prefer convenience and activity over a more bare-bones setup.
Nevertheless, the financial edge is not universal. A minority of renters report fees at move-out, such as marketing or cleaning charges, and even disputes over paint touch-ups and blind replacement without clear receipts. Those experiences highlight a real risk: when the tenancy ends, unclear or inconsistent billing can sour an otherwise positive impression. Parking friction, while not universal, can pose a practical concern for households with multiple vehicles or guests. Even with strong staff, the absence of explicit, bundled pricing may complicate long-term budgeting for families planning a multi-year stay.
To make a confident decision, demand transparency and guardrails. Request a current fee schedule, a copy of the lease addenda, and a clear explanation of what is covered by any monthly amenity or service fees. Inspect the parking arrangement and confirm guest policies as well as temporary accommodations during snow events. Inquire about escalation pathways if care needs change, whether the campus can facilitate higher levels of support through in-house services or seamless referrals, and ask about any potential campus-wide changes that could affect pricing or services. Speaking with current residents about their experiences with move-out charges and maintenance responsiveness will also reveal how consistently the community enforces its policies.
When approached with independence, social richness, and reliable upkeep, Holtan House offers a compelling option for Onalaska-area seniors who want a vibrant, maintenance-light living environment. It excels where residents value community, safety, and abundant amenities more than an all-inclusive healthcare package. Alternatives should be considered for families prioritizing transparent pricing, predictable costs, or on-site medical care. For families with those priorities, exploring other campuses or models that bundle services differently will pay dividends in peace of mind and long-term budgeting.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
La Crosse Municipal (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Holtan House Residential Services in Onalaska, WI is a welcoming and well-equipped assisted living community. Our residents enjoy a comfortable and fully furnished environment with access to various amenities that enhance their quality of life.
Our dining room offers delicious and nutritious meals tailored to meet special dietary restrictions. We understand the importance of having a balanced diet for our residents' overall health and well-being.
At Holtan House, we prioritize the care and assistance needed for activities of daily living. Our highly trained staff provides support with bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure our residents receive proper medical attention.
To promote an active lifestyle, we offer a range of scheduled daily activities for our residents to participate in. These activities provide mental stimulation, physical exercise, and opportunities for socialization within our community.
The convenience of our location is a notable feature of Holtan House. With four cafes, two parks, eleven pharmacies, fifteen physicians' offices, twenty-nine restaurants, four places of worship nearby, our residents have easy access to necessary services and the opportunity to engage in their preferred recreational activities.
We understand the importance of maintaining personal connections outside the community as well. Transportation arrangements are available for medical appointments and visits to doctors' offices.
Whether enjoying the tranquility of our garden or accessing Wi-Fi/high-speed internet services in our outdoor space or individual rooms, Holtan House ensures that residents have access to modern amenities that enhance their comfort and connectedness.
At Holtan House Residential Services in Onalaska, WI, we strive to create an inclusive community where individuals can age gracefully while receiving personalized care tailored to their specific needs.
Holtan House Residential Services is located at 2149 Abbey Road, Onalaska, WI 54650 in La Crosse County, Wisconsin
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