Caring Angels LLC in New Berlin, WI

Pros

• Oscar is a wonderful driver and very polite.
• He is always on time and helpful.
• The owner and employees are wonderful.
• The company is highly recommended.
• The company is great.

Cons

• A driver aggressively ran a passenger off the road near the railroad tracks, within a block of the business.
• The driver was belligerent and rude when confronted.
• The service would not be suitable for transporting a loved one due to reckless driving.
• A police report would have been filed if a dash cam had been on.
• The van driver drives erratically, speeds, and tries to cut off or force a car accident with patients in the vehicle.
• The reviewer cautions others to avoid using this service for a loved one.
• The company hired the reviewer's girlfriend but did not pay her.

Review

Caring Angels LLC in New Berlin is best suited for families that need a local, personal transportation option for a loved one and are comfortable managing some variability in service. The strongest case rests on a responsive owner and on drivers who can deliver courteous, on-time assistance. When a driver like Oscar shows up - polite, punctual, and helpful - the service can feel dependable and reassuring for trips to appointments or social engagements. The overall impression is that this operation can offer warmth and easy accessibility, which matters in daily planning. However, the mixed feedback colors the actual experience, signaling that reliability is uneven across the fleet.

Those who should consider alternatives are families prioritizing consistent safety and professional transport across every ride. If a loved one requires uniform, risk-averse driving and a predictable schedule, a larger, standardized provider or a transportation service tied to an assisted living program may be a better fit. The reviews include multiple warnings about aggressive or erratic driving and unprofessional behavior, which can undermine peace of mind during medically sensitive trips. For ongoing care plans, investing time in a provider with documented driver training, strong oversight, and stable staff is a prudent safeguard.

Pros present a meaningful counterweight to the negatives. The best-reputed driver, Oscar, embodies what the service can do well - courtesy, timeliness, and a sense of partnership with families. In addition, several reviews praise the owner and the broader team as personable and responsive, suggesting that when the right driver is behind the wheel and the office is accessible, scheduling runs smoothly and problems are resolved quickly. Those are not trivial advantages; in practice, they translate into a more human, reassuring experience for seniors who dread impersonality. Yet these strengths hinge on daily staffing, and that variability is precisely what creates risk.

The main drawbacks cluster around safety and reliability. Multiple accounts describe drivers who speed, cut off other vehicles, or behave unprofessionally in ways that could jeopardize a vulnerable traveler. The most alarming notes depict the potential for dangerous encounters on the road, which makes trust in the operation essential and hard to sustain over time. Then there is the ecosystem issue: reports of an employee not being paid raise concerns about stability, compliance, and the broader quality of service. Taken together, the cons are not merely anecdotal - they have concrete implications for safety, scheduling reliability, and financial integrity.

To navigate these realities, prospective families should demand concrete guardrails before committing. Request a primary driver assignment with a back-up plan for days when the usual driver is unavailable, and ask for transparent screening, ongoing training, and a documented policy on vehicle maintenance and safety protocols. Confirm billing structures, payment practices, and any employment relationships to avoid surprises. If possible, arrange a trial ride to verify punctuality with multiple pickups and seek direct references from other families with similar needs. A written service agreement clarifying expectations helps maintain accountability and reduces the risk of drift in service quality.

Overall, Caring Angels offers a personal, caregiver-aligned transportation option with genuine strengths when the right driver is on board and the owner is actively involved. For families willing to supervise and insist on consistent, responsible driving, it can fill a crucial niche. For those who cannot tolerate irregular driver behavior or questions about staff stability, alternatives - perhaps a provider tied to an assisted living community or a larger, more standardized transport service - will deliver greater peace of mind. The prudent path treats this as a trial-based relationship, demands measurable safety commitments, and evaluates after a few weeks whether the balance of good intention and proven reliability justifies ongoing use.

This part of New Berlin, Wisconsin is a well-equipped and convenient area for senior living. With multiple physicians' offices and medical centers in close proximity, residents have easy access to healthcare services. There are also a variety of pharmacies nearby for medication needs. The neighborhood offers a selection of restaurants, cafes, and theaters for dining and entertainment options. Additionally, there are several parks and places of worship within a short distance, providing opportunities for relaxation and spiritual fulfillment. Overall, this area provides a balanced mix of amenities that cater to the needs and interests of seniors looking to settle down in a welcoming community.

Physicians

• Prohealth Care Medical Centers (0.2 miles)
• Aurora Advanced Healthcare (0.7 miles)
• New Berlin Family Practice Clinic (1.2 miles)
• Lincoln Avenue Clinic (1.9 miles)
• Oklahoma Pediatrics-Children's Wisconsin (2.2 miles)
• New Berlin Clinic-Children's Wisconsin (2.5 miles)
• Maplewood Center (3.2 miles)

Restaurants

• Culver's (0.8 miles)
• Taco Bell (1.8 miles)
• Armeli's Restaurant & Pizzeria (1.9 miles)
• Danny Lynch's (2.1 miles)
• Brass Monkey (2.3 miles)
• Champps Americana (2.5 miles)
• McDonald's (2.6 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• Pick 'n Save Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)

Parks

• The Big Backyard (1.6 miles)
• Greenfield Park (1.6 miles)
• Dousman Stage Coach Inn Museum (4.1 miles)
• Elm Grove Village Park (4.2 miles)
• West Allis West Milwaukee Recr (4.5 miles)
• Schmidt Park (4.5 miles)
• Wil-O-Way Underwood Park (5 miles)

Hospitals

• Rogers Memorial Hospital (1.9 miles)
• Surgicenter - Children's Wisconsin (2.2 miles)
• Froedtert Pavilion (4.9 miles)
• Aurora Psychiatric Hospital (5.5 miles)

Cafes

• Panera Bread (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (3.8 miles)
• Starbucks (4.2 miles)
• The Gingerbread House (4.3 miles)
• Starbucks (4.8 miles)
• Starbucks (4.9 miles)

Theaters

• Ridge Cinema New Berlin, Wi (2.9 miles)
• Silverspot Cinema - The Corners of Brookfield (5.2 miles)

Places of Worship

• Honey Creek Church (4.8 miles)