Hannah Home Health Care Inc

Pros

• Lynn is a great physical therapist; she is encouraging and knowledgeable.
• Lynn's care is absolutely fantastic, demonstrating exceptional compassion.
• The PT and OT therapists are thorough, knowledgeable, and easy to understand, with encouraging words.
• Duane, Jenny, Kelsey, and Lynn are the superstars of home health, with the perfect balance of professionalism, empathy, and making patients feel important and comfortable.
• Dylan is encouraging and consistently positive, helping patients surpass their expectations.
• Megan (OT) helps patients regain significant function and supports their independence.
• Malika is wonderful, reliably on time, and brings cheerfulness to medication management and visits.
• The nurses are lovely and very helpful.
• Hannah Home Health employs talented and knowledgeable therapists, delivering high-quality home care.

Cons

• They were terrible at communicating; supervisors talked over patients, made passive-aggressive comments about speaking louder, and even hung up on them.
• Hannah Home Care was described as the worst home care agency encountered, with frequent failures to fulfill orders, scheduling issues, and staff who could not perform basic tasks like drawing blood.
• The agency allegedly ceased providing services to a VA patient without proper notification, resulting in the patient going without medication for a week and billing the VA for a visit after services stopped.
• It was reported that speech therapy was ordered but there was no notification to the family that no one was available to provide the service.
• A reviewer claimed that hospice care was not offered when it was requested by the family, implying limitations in service offerings.

Review

Across many patient voices, Hannah Home Health emerges as a dedicated team that brings physical therapy, occupational therapy, and nursing care directly into the home, with consistently heartfelt praise for the clinicians who make the visits feel personal, capable, and genuinely supportive. The most frequently celebrated trio is Lynn the physical therapist, Kelsey the occupational therapist, and the nurses such as Ariel and Malika, with others like Jenny, Duane (or Dwayne), Dylan, Megan, and Zoe also repeatedly cited for their skill, kindness, and ability to connect with patients. Time and again, families describe the care as thorough, encouraging, and goal-focused, leaving them confident that the therapists are not just performing routines but actively helping patients regain independence and improve quality of life.

Lynn stands out as a cornerstone in many of these stories. Multiple reviews describe her as incredibly caring, knowledgeable, and responsive to patient input. One patient calls her "the most caring person" who helped so much, even noting that she would be missed on her last visit. Others describe Lynn's approach as cooperative and empowering: she sets tasks just above what the patient can do to push progress, remains upbeat, and helps patients realize gains they didn't think possible. Comments like "Lynn is a great PT. She's encouraging and knowledgeable," and "Lynn's unsurpassed skill and knowledge" reinforce a consistent thread: Lynn brings a combination of technical mastery and heartfelt engagement that patients feel in every session. Her impact is often described as not just clinical but deeply personal, with a sense that she and the team truly care about the patient's goals and trajectory.

Kelsey the occupational therapist also features prominently in praise-filled narratives. Patients recount successful collaboration with Kelsey alongside Lynn, noting personal connections, professional care, and practical progress toward recovery. A few testimonials pair Lynn and Kelsey directly in stories of regaining mobility and balance, with both therapists helping patients move from dependence toward greater independence. The teamwork between PTs and OTs is highlighted as a strength, with care teams described as having "the perfect touch between professionalism and empathy" and a sense that the therapists together are deeply invested in each patient's well-being.

Beyond the therapists, the nursing staff earns high marks for reliability, warmth, and communication. A nurse like Malika is repeatedly described as cheerful, punctual, and thorough - calling ahead, explaining medications clearly, and offering a friendly, down-to-earth presence that helps patients feel safe and cared for. One reviewer lauds Malika as the "breath of fresh air" in a challenging situation, underscoring how bedside manner and practical skill combine to create a positive, coping-enhancing experience, especially for patients managing chronic conditions or anxiety, such as agoraphobia and panic attacks. The value of consistent, compassionate nursing care is a throughline in many stories, with Malika's reliability and personable approach frequently singled out as a major comfort.

Therapy teams are celebrated not only for technique but for meaningful outcomes and motivational support. Several patients describe tangible improvements: increased range of motion after shoulder issues, successful management of lymphedema that enables wearing stockings and resuming social activities, and the ability to walk again with hands-on coaching from Dylan the PT and Megan the OT. Dylan's encouragement to seek imaging for persistent shoulder issues and his steady, positive approach are repeatedly highlighted, as is Megan's role in helping with lymphedema and balancing rehabilitation with the patient's lifestyle and professional ambitions. A patient who is a PGA teaching professional emphasizes how these therapies aim to restore complex motor skills and functional independence, reinforcing that the team supports patients' broader life goals, not just their medical recovery.

Several testimonials expressly celebrate the team's dedication and the way care is delivered in the home environment. For housebound patients, the ability for Lynn, Megan, and the rest of the crew to provide in-home therapy is described as life-changing - "a Godsend" in one account - and the consistent, respectful, and individualized attention is repeatedly noted as a distinguishing factor. The reach and effectiveness of the home-based program are underscored by stories of significant personal and daily-life improvements, including better mobility, confidence, and the ability to participate in activities that had been out of reach.

Not every review is uniform in its tone, however. A few patients report substantial communication and administrative problems. One reviewer describes a pattern of poor communication, with supervisors who talk over patients during conversations and make passive-aggressive comments about talking louder, including an account of being hung up on. This perspective contrasts sharply with the predominantly positive feedback and highlights that, in some cases, issues with coordination and respectful communication can cloud otherwise strong clinical care. Another highly negative review characterizes Hannah Home Health as the "WORST home care agency" they've encountered, citing misalignment on orders, scheduling, and services, and they even note a lack of hospice capability when a family member had wished for it. A separate concern involves a VA-funded medication-management arrangement in which services were allegedly ceased without proper notice, leading to a lapse in medication administration and subsequent billing for a visit after the cessation of services. Taken together, these accounts point to real gaps in communication, scheduling reliability, and administrative oversight that can significantly affect patient and family experience.

Despite the mixed experiences, the overarching impression from the majority of patient voices is one of a capable, compassionate, and skilled care group delivering meaningful in-home therapy and nursing care. The reviews emphasize the human touch - therapists who listen, explain, and adapt plans to evolving goals; nurses who are punctual, personable, and thorough; and support staff who show genuine concern for patients' comfort and progress. Many patients express gratitude and a strong willingness to recommend the team to family and friends, with several specifically noting they would seek out the same therapists again if future needs arise. In moments of weakness or uncertainty, they also remind readers that effective care sometimes hinges on consistent communication and reliable coordination, suggesting areas where the agency can grow to match the high clinical competence demonstrated by Lynn, Kelsey, Dylan, Megan, Malika, and their colleagues.

Cafes

• Starbucks Mukwonago (0.1 miles)
• 2894 On Main (6.2 miles)
• Cafe 36 (8.9 miles)
• Panera Bread (10.1 miles)
• Vintage Grounds (10.8 miles)
• Starbucks (11.5 miles)
• Black Canyon Coffee (11.5 miles)

Physicians

• Medical Eye Associates, S.C. (0.4 miles)
• Norelli Anthony, MD (0.4 miles)
• Sandra G Amadon MD (0.4 miles)
• Holzhauer Donald Oral And Maxillofacial Surgery Associates Mukwonago Mukwonago (0.4 miles)
• Cornerstone (0.4 miles)
• Aurora Health Center (1.2 miles)
• Hearing Services (1.2 miles)

Pharmacies

• Walmart Pharmacy (0.5 miles)
• Walgreens (0.9 miles)
• H2O Health Solutions (6.9 miles)
• Home Town Pharmacy (6.9 miles)
• Pharmacy Station (8.3 miles)
• Aurora Pharmacy (8.7 miles)
• Walgreens (8.9 miles)

Restaurants

• Blue Bay Family Restaurant (0.5 miles)
• Sol De Mexico (0.7 miles)
• McDonald's (1.7 miles)
• McDonald's (5.4 miles)
• Eagle Springs Pub (5.6 miles)
• Papa Stache (6.3 miles)
• East Troy Brewery (6.3 miles)

Hospitals

• D N Greenwald Center (0.6 miles)
• Eagle's Wing Free Clinic (1.2 miles)
• Linden Grove (1.3 miles)
• Ascension Wisconsin Hospital - Waukesha Campus (6.4 miles)
• Lakeview Specialty Hospital & Rehabilitation Center (11.2 miles)
• Waukesha Memorial Hospital (11.7 miles)
• Kettle Moraine Equine Hospital - Jon Gieche, DVM, FAVD EQ (12.4 miles)

Parks

• Mukwonago Dog Park (3.8 miles)
• Rivers Crossing Park (7.7 miles)
• Kettle Moraine Southern Unit (7.7 miles)
• Ottawa Lake Fen State Natural Area (9.8 miles)
• Idle Isle Park (10.4 miles)
• Glacier Cone Park (11.1 miles)

Transportation

• East Troy Electric Railroad Depot & Museum (6 miles)
• Burlington Municipal Airport (BUU) (11.2 miles)

Places of Worship

• Riverglen Christian Church (9.5 miles)
• St Leonard Catholic Church & School Muskego (10.3 miles)
• English Settlement United Methodist Church (11.6 miles)
• First Congregational Church (11.9 miles)