2577 South 118 Th Street, Milwaukee, WI 53227
For more information about senior living options: (844) 490-3973
Well trained,friendly staff who provide quality care to their patients! Nice place Very clean and professional! Very nice staff for those who need this type of treatment.
The management is horrible. The place has gone downhill since last year. The floor staff are overworked, stressed, and underpaid. The owners do not care except about the money to line their pockets. The review warns not to send loved ones there because they are extremely short-staffed in both day program and residential. The temp service used is horrible and does not provide adequate care. The staff do the bare minimum. Multiple NS-owned residential houses had bed bugs, terrible staff, and clients who attack each other, and management doesn't do anything.The place described by several recent reviewers comes across as a facility whose reputation is deeply polarized. On one side, there is a stark, urgent warning about how things are run at the top and how that cascades down to the people who rely on its services. The language is strong and uncompromising: management has hands-off, reactive tendencies, and the ownership appears to be driven primarily by profit rather than the well-being of residents. The tone suggests a real concern that the leadership group has let standards slip and that the overall direction of the organization has deteriorated over the past year.
A central thread among the negative remarks centers on staffing and working conditions. Floor staff are described as overworked, stressed, and underpaid, which creates a sense of instability and risk for those who depend on them. The complaints extend to the agencies the facility hires to fill shifts, with the temp service labeled as inadequate and unable to provide the level of care required. The impression given is that the people who are supposed to be delivering day-to-day care are stretched thin, doing the bare minimum, rather than being supported to deliver comprehensive, attentive service. The implication is that this staffing reality translates into real safety and quality concerns for residents.
The criticisms do not stop at the front lines. The reviewers claim multiple residential houses owned by NS have dealt with bed bugs, and there are troubling reports of clients who attack each other, with management seen as not taking sufficient action to address these serious problems. In this narrative, the systemic issues - poor oversight, indifferent leadership, and slow or absent intervention in troubling incidents - paint a picture of a facility where safety and dignity may be compromised if trends continue unchecked. The admonition not to send loved ones here reflects a deep level of alarm about the potential consequences of the current operating conditions.
Against this stern view, other voices offer a much brighter take, emphasizing the quality of the people who actually deliver care. Well-trained, friendly staff are repeatedly cited as the ones who provide quality care to patients. Those who praise the organization focus on the competence, warmth, and professionalism of the frontline team, suggesting that when staff are supported and empowered, they can and do deliver meaningful, compassionate care. This contrast with the negative assessments underscores a disconnect between the experiences of frontline workers and the perceived priorities of upper management.
Several reviewers also describe the environment in a positive light, using phrases like "nice place" and "very clean and professional." These observations highlight a setting that is orderly, well-maintained, and seemingly conducive to treatment and recovery. The emphasis on cleanliness and professional presentation contributes to a sense that, on a surface level, the facility maintains standards of appearance, organization, and hygiene that are reassuring to some visitors and residents.
Taken together, the collected reviews present a complex, ambivalent portrait. On one hand, the facility appears to struggle with leadership, staffing, and safety concerns that could have serious consequences for residents' well-being. On the other hand, there is strong, consistent praise for the dedication, kindness, and expertise of many frontline staff, along with a clean, orderly, and professional environment. This juxtaposition suggests a significant disconnect between what is happening at the bedrails and in the hallways, versus what is happening in the offices and with the ownership's strategic priorities.
For anyone weighing involvement with this organization, these perspectives merit careful consideration. The negative accounts raise urgent questions about management accountability, staffing sustainability, and resident safety, including the handling of incidents and the effectiveness of temporary staffing arrangements. The positive notes offer reassurance that capable, caring professionals are present and that the environment itself supports good care when staff are supported and management is aligned with patient welfare. Given these divergent views, a prospective family member, patient, or partner should seek up-to-date information, request a tour, and ask pointed questions about staffing ratios, incident response, bed bug remediation, and the steps being taken to align leadership priorities with patient-centered care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Residential Services in West Allis, Milwaukee, WI is a well-equipped and caring assisted living community. With a focus on providing personalized care and support, this facility offers board and care home services to meet the unique needs of each resident.
Residents can enjoy various amenities provided at the community. A spacious dining room is available for meals that cater to special dietary restrictions. The living spaces are fully furnished, ensuring comfort and convenience. A beautiful garden and outdoor space allow residents to enjoy fresh air and nature. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Wi-Fi/high-speed internet and telephone services are also included for constant connectivity.
The dedicated staff offer a range of care services to assist with activities of daily living such as bathing, dressing, and transfers. They coordinate with healthcare providers for seamless medical care. Along with medication management, they also ensure that residents adhere to their diabetes diet if necessary. Meal preparation and service are provided, taking into account any special dietary restrictions.
Transportation arrangement for medical purposes as well as doctor appointments is available to ensure residents can receive necessary healthcare without hassle. To keep residents engaged and entertained, scheduled daily activities are organized by the staff.
The community is conveniently located near various amenities in the surrounding area. There are several cafes, parks, pharmacies, restaurants, places of worship, theaters, physicians' offices nearby making it easy for residents to access essential services as well as enjoy recreational outings.
Overall, Next Step In Residential Services offers a comfortable, supportive environment where seniors can receive personalized care while maintaining independence and enjoying a range of amenities and nearby conveniences in Milwaukee's West Allis neighborhood.
Next Step In Residential Services West Allis is located at 2577 South 118 Th Street, Milwaukee, WI 53227 in Waukesha County, Wisconsin
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