2577 South 118 Th Street, Milwaukee, WI 53227
For more information about senior living options: (866) 208-4318
Overall Review of Next Step In Residential Services West Allis
Pros
The staff are well trained, friendly, and provide quality care to their patients.- The place is nice.
- The facility is very clean and professional.
- The staff are very nice for those who need this type of treatment.
Cons
Horrible management.- The place has gone downhill since last year.
- The floor staff are overworked, stressed and underpaid.
- The owners do not care except about the money to line their pockets.
- The facility is extremely short-staffed in both day program and residential.
- The temp service used by the facility is horrible and does not provide adequate care.
- The staff provide only the bare minimum of care.
- Multiple NS-owned residential houses have had bed bugs, with terrible staff and clients who attack each other.
- Management does nothing.
Review
Next Step In Residential Services West Allis is best suited for families seeking a cost-conscious, home-like residential setting paired with a day program, where attentive frontline care can shine when staff levels are stable. The operation spans multiple residential houses, creating a compact, community feel rather than a sprawling campus. For residents needing daily supervision, structured activities, and a clear point of contact, this environment can deliver warmth and personal attention that families often value. When staffing pipelines are flowing, caregivers are described as well-trained and friendly, and the premises feel clean and professional. In stable periods, the positives are tangible and meaningful for day-to-day quality of life.
However, significant caveats shape the decision. Families prioritizing rock-solid management, reliable staffing, and predictable safety outcomes should consider alternatives. Reports of overworked floor staff, low pay, and reliance on temporary workers raise questions about consistency in care. Instances of bed bugs in multiple residential houses and notes of residents engaging in risky behavior without timely intervention amplify safety concerns. The impression that owners are more focused on finances than resident welfare compounds these red flags. When governance or staffing falter, care quality and resident experience tend to deteriorate rapidly, making reliability a central risk to weigh.
On the positive side, when the team is adequately staffed, frontline performance stands out. Several reviewers describe well-trained, friendly caregivers delivering quality care, with the environment remaining clean and professional. The day program and residential settings can feel organized, and staff who engage residents and provide meaningful support are frequently highlighted. For families seeking a caregiver-centric approach where staff know residents by name and respond promptly, these moments of solid care are highly valued. The home-like atmosphere paired with capable frontline staff under stable conditions offers genuine, tangible benefits.
Yet the negatives are not easy to overlook. Management quality is repeatedly questioned, with criticisms that owners appear more focused on revenue than resident welfare and that accountability is lacking when problems surface. Short-staffing across both day program and residential services places additional stress on caregivers and increases the risk of missed cues or delayed responses. The reliance on temp agencies translates into inconsistent care, and the reported bed bug history at several houses, along with client-on-client aggression and insufficient intervention, raises serious safety concerns. These factors erode trust and complicate ongoing delivery of reliable care.
Given the mixed picture, the core question is whether the positives can counterbalance the risks. If staffing stabilizes and leadership shows a proactive commitment to resident welfare, the favorable elements, cleanliness, professionalism when present, and a personable care approach, become compelling. However, the frequency of staffing gaps and governance concerns tilt the odds toward caution, especially for residents with higher care needs, behavioral challenges, or those requiring steady supervision. Families should quantify risk tolerance: is the potential for excellent daily interactions worth navigating the possibility of abrupt staff changes or escalations requiring escalation?
Bottom line: Next Step In Residential Services West Allis can deliver quality, compassionate care in a stable, well-run moment, but it is not the default choice for families prioritizing unwavering reliability and rigorous safety oversight. Prospective residents and families should hold candid conversations with staff and management, scrutinize staffing patterns, and request a concrete plan addressing bed bug history and aggression risks before enrolling. If stability and proactive governance are non-negotiable, improvements or alternatives with proven tracks in resident safety and consistent staffing should be pursued. For those able to tolerate variability in exchange for a strong frontline rapport and a more affordable, home-like environment, this community remains a plausible option worth careful consideration.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (9 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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