2633 South 68 Th Street, Milwaukee, WI 53219
For more information about senior living options: (844) 490-3973
The staff are well-trained and friendly, providing quality care to patients. It is a nice place. It is very clean and professional. The staff are very nice for those who need this type of treatment.
The management is horrible and the place has gone downhill since last year. Floor staff are overworked, stressed, and underpaid. The owners care only about money and lining their pockets. The facility is extremely short-staffed in both day programs and residential. The temp service used is horrible and does not provide adequate care. They do the bare minimum. Multiple NS-owned residential houses reportedly had bed bugs, terrible staff, and clients that attack each other, and management does nothing.The place examined by various reviewers presents a strikingly mixed picture, with strong feelings about both its strengths and its shortcomings. Across the board, there is a sense that experiences vary dramatically from one program or house to another, and that outcomes depend heavily on who is staffing and supervising on a given day. Some visitors describe a setting that, when functioning well, can offer supportive care in a clean, professional environment; others paint a far gloomier portrait of management, staffing, and safety.
A core thread running through the harsher assessments is frustration with management. One reviewer bluntly states, "Horrible management. Place has gone downhill since last year." There is a belief among these commenters that leadership is out of touch with the day-to-day realities of caregiving and that profit concerns eclipse the welfare of residents and clients. The same voice asserts, "The owners do not care except about the money to line their pockets," portraying a systemic disengagement from the people who rely on the services. The tone is urgent and cautionary, encapsulated in a directive: "DO NOT SEND YOUR LOVED ONES HERE." This warning captures a perception that leadership priorities and the overall direction of the facility are misaligned with patient safety and quality care.
Staffing emerges as another central concern. Reviewers describe the floor staff as "over worked, stressed and underpaid," suggesting a cycle in which heavy workloads, insufficient compensation, and high stress levels translate into compromised care. The problem is not limited to a single segment but spans both day programs and residential settings. The critique extends to the reliance on temporary staffing, with claims that "the temp service they use is also horrible, they do not provide adequate care." Taken together, these observations portray a system under strain, where staffing levels, continuity of care, and the consistency of service delivery are repeatedly called into question.
Safety and housing conditions surface in some extremely pointed accusations. One review mentions "Multiple residential houses that NS owns had bed bugs, terrible staff and clients that attack each other, management doesn't do anything." This cluster of allegations links physical comfort with broader safety and behavioral concerns, suggesting that some facilities may experience serious environmental and interpersonal challenges. The claim that management fails to respond effectively to such incidents compounds the impression of a fragile organizational framework struggling to manage risk and ensure a safe environment for residents and staff alike.
Amid these criticisms, not all voices align with the negative appraisal. Other reviewers highlight positive attributes that balance the critique. For instance, one account praises staff who are "well trained, friendly" and capable of providing quality care to patients, signaling that skilled personnel can deliver meaningful support even within a complex system. The observations describe a setting that can feel like a strong, capable facility when the staff depth and leadership align to support care. Complementary remarks emphasize the practical side of operations: a "very clean and professional" environment and "very nice staff for those who need this type of treatment" paint a picture of a facility that, under the right conditions, can be welcoming and effective.
Ultimately, the reviews point to a facility with a highly variable experience profile. For some residents and families, the care and environment can be reassuring and well-executed, especially when staff are adequately trained, present, and supported by responsive leadership. For others, systemic issues - primarily centered on management decisions, staffing adequacy, and the use of temp workers - create significant concerns about safety, care quality, and accountability. The divergent perspectives suggest that outcomes may depend heavily on the specific program, house, and staffing on any given day, making careful, on-site evaluation critical for families considering admission or placement. If you are weighing options, it may be worth speaking directly with current families and visiting multiple units to form a clearer, firsthand impression of how care is delivered in practice.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Next Step In Res Services Cleveland in Milwaukee, WI is a board and care home that provides excellent care and support for seniors in a comfortable and welcoming environment. Our facility offers a range of amenities to ensure our residents' comfort and convenience, including a spacious dining room where delicious meals are served, fully furnished accommodations, a beautiful garden for relaxation, and housekeeping services to maintain cleanliness.
We understand the importance of staying connected, which is why we provide access to telephone services and Wi-Fi/high-speed internet for our residents to stay in touch with their loved ones or browse the web at their leisure. Additionally, we offer move-in coordination assistance to make the transition into our community as smooth as possible.
Our highly trained staff is dedicated to providing personalized care services tailored to each resident's unique needs. We offer assistance with activities of daily living such as bathing and dressing, as well as transfers between different locations within our facility. Our staff also coordinates with health care providers to ensure comprehensive care.
For residents with special dietary requirements, we offer diabetes diets and can accommodate special dietary restrictions. Our experienced chefs prepare delicious meals and provide meal preparation and service according to individual preferences.
Transportation is an essential aspect of senior living, which is why we arrange transportation for medical appointments. Additionally, there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals located nearby for easy accessibility.
To keep our residents engaged and entertained, we schedule daily activities that cater to their interests and promote socialization within the community. Whether it's participating in group exercises or enjoying arts and crafts sessions, there is something for everyone at our assisted living community.
At the Next Step In Res Services Cleveland in Milwaukee, WI, we strive to create a warm and nurturing environment where seniors can receive the care they need while maintaining their independence. Contact us today to learn more about how we can meet your loved one's assisted living needs.
Next Step In Res Services Cleveland is located at 2633 South 68 Th Street, Milwaukee, WI 53219 in Milwaukee County, Wisconsin
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