2633 South 68 Th Street, Milwaukee, WI 53219
For more information about senior living options: (866) 208-4318
Overall Review of Next Step In Res Services Cleveland
Pros
The staff are well trained, friendly, and provide quality care to their patients.- It is a nice place.
- It is very clean and professional.
- The staff are very nice for those who need this type of treatment.
Cons
The management is horrible.- The facility has gone downhill since last year.
- Floor staff are overworked, stressed, and underpaid.
- The owners care only about money and not about people.
- The facility is extremely short-staffed in both day program and residential.
- The temp service used is horrible and does not provide adequate care.
- Staff perform only the bare minimum.
- Several NS-owned residential houses have had bed bugs, with terrible staff and clients who attack each other, and management does nothing.
Review
Next Step In Res Services, Milwaukee, is best suited for families seeking a facility with a crisp, professional presentation and front-line caregivers who demonstrate genuine warmth and competence when the operation is functioning smoothly. When staffing is stable and management is responsive, residents can expect clean surroundings, courteous interactions, and attentive day-to-day care. The environment can be reassuring for those who value a polished atmosphere and staff who know their roles. However, that strength depends on a management structure that keeps the trains running and people properly supported, which episodes reviewed suggest may not always be the case.
Alternatives are worth considering for families prioritizing consistent staffing, predictable safety, and proactive problem-solving. Several reviews describe serious gaps, understaffing, overworked floor staff, underpaid workers, and a reliance on temporary staff that fails to deliver reliable care. Where there are documented bed bugs in multiple residential houses and incidents of residents attacking each other, the risk calculus shifts. In short, for a loved one requiring reliable, steady supervision, or for families unwilling to tolerate recurring staffing instability, exploring other Milwaukee-area options with stronger retention, robust QA, and transparent incident management is prudent.
On the flip side, the explicit pros are not merely incidental. The well-trained, friendly staff who provide quality care when present can be a critical differentiator, translating into meaningful daily support for participants. Cleanliness and a professional tone contribute to a sense of safety and respect. For residents who respond well to consistent, personable aides and who can thrive when shifts are adequately staffed, these strengths can meaningfully offset some operational headaches. The question is whether these positives align with the individual's needs consistently, not just on the best days.
Yet the cons are not easily dismissed. Persistent management concerns, combined with reputational hints that owners prioritize money over care, erode confidence in long-term stability. Short staffing and reliance on temp agencies raise red flags about continuity of care, especially for residents with complex medical or behavioral needs. Reports of bed bugs across multiple houses and client-to-client conflicts illuminate safety and sanitation risks that cannot be explained away by occasional good days. In this context, even strong front-line performance may fail to deliver the steady, safe experience families expect.
To decide, families should demand concrete, current answers. Insist on a transparent staffing plan with ratios by shift, turnover rates, and a recent audit of safety incidents. Request specifics about bed bug remediation history and ongoing pest control practices. Tour current residential houses at different times of day, talk with direct caregivers, and, if possible, speak with trusted residents or families. Clarify contract terms around provider-backed waivers and what happens when staffing falls short. Consider a temporary arrangement to test whether the care quality remains consistent beyond the initial impression.
In sum, Next Step In Res Services offers undeniable strengths in appearance and frontline caregiving, but those strengths hinge on a fragile operational backbone. For families whose priority is a consistently high level of care, strong safety oversight, and reliable staffing, alternatives should be actively explored. For others who can accept variability and want to leverage the best of available staff when they are on duty, it may be worth a careful, time-limited engagement paired with rigorous monitoring. The decision should balance current impressions with a rigorous assessment of staffing stability, incident history, and long-term governance.
4 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (6 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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