2355 South 68 Th Street, Milwaukee, WI 53219
For more information about senior living options: (866) 208-4318
Overall Review of Brotoloc West Allis
Pros
The situation eventually improved.- Caring staff were willing to talk to residents about anything and help them out.
- The facility is described as helping residents with jobs and transportation.
- The firing of the strict Timberview staff member is viewed positively by the reviewer.
Cons
The reviewer notes Hastings View became mean toward them in the last year.- They were transferred to North Crossings where a resident and staff were mean to them.
- Two staff members were awful; one from Timberview locked up food and other items that residents should have access to.
- That Timberview staff member was fired.
- Another staff member stood up for the mean resident all the time and interfered with their meds.
- The reviewer had to make phone calls to stop wrong meds being given at the wrong times.
- They lived at Timberview House in Eau Claire and say the place makes it impossible to work, won’t drive on weekends, and most jobs require weekend hours.
- There is a person at the facility who fits a higher level of care who punches residents and staff, and nothing is done about it.
- The facility has hazards such as a live wire in the boiler room taped to a water pipe.
- A basement flooded and staff watched as they cleaned up sewage water and did not offer gloves.
Review
This community appears best suited for seniors who want a lower-cost option with approachable, caring staff and an environment that can feel homey in the right moments. Families that value personal interaction and are willing to stay engaged in daily care decisions will find some genuine warmth here, especially when well-trained staff are on duty. It is not ideal for someone who requires strict, reliable medication management, tightly supervised safety, or a consistently high level of oversight. Prospective residents who can navigate occasional staff turnover and participate actively in care plans will get the most from this setting.
Those who should consider alternatives are families with residents who need dependable medication administration, stronger safety protocols, or consistent transportation and work-support services. If a senior depends on precise med timing, prompt response to incidents, or a transparent record of staffing and safety practices, this environment may fall short. The reviews hint at variability in staff quality and in the delivery of promised services, suggesting that other options with higher staffing ratios, clearer incident reporting, and more robust safety infrastructure could be more suitable.
The strongest, most repeatable pro is genuine, approachable care from some staff members who are willing to talk through problems and lend a hand. When these caring tensions exist, they can partially counterbalance gaps in programming or structure, and they can make days feel manageable for residents who do not insist on perfect processes. However, those positives are unevenly distributed. In practice, one resident notes moments of supportive interaction, while another highlights staff who failed to provide timely, correct medications and others who undermined trust. This inconsistency undermines reliability.
The major cons cluster around safety, reliability, and promised services that do not consistently materialize. Instances described across properties include medication mishandling, staff rigidity that restricts access to essentials, and a perception that some staff resist addressing resident concerns. More systemic hazards, such as hazardous wiring, flooded basements, and unaddressed sanitation issues, underscore a vulnerability in maintenance culture. These risks are material and not easily offset by occasional kindness or a few helpful conversations; they demand ongoing, verifiable accountability and safer operating procedures.
For families evaluating options, a concrete vetting plan is essential. Insist on current, site-specific details: staffing ratios by shift, the exact medication management protocol, and the process for reporting and resolving safety incidents. Request recent maintenance and safety upgrade records, and ask to tour during mornings, afternoons, and evenings to observe how crises are handled. Speak with current residents and their families about how quickly needs are met and how transportation or job-support services are actually delivered. Ensure there is a clear, written escalation path for problems and a transparent medication administration log.
Bottom line: Brotoloc West Allis can work for residents who prioritize warmth, personal attention, and affordability, and who are comfortable advocating for themselves or a trusted family member. For those whose care needs hinge on reliable med administration, predictable safety, and consistently delivered services such as transportation or employment support, alternatives with stronger staffing discipline and transparent safety records are worth strong consideration. In short, this setting rewards proactive families who want to partner closely with management, but it tests tolerance for variability and risk.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
General Mitchell International (6 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Securing Financial Support for Assisted Living: A Comprehensive Overview
Social Security Benefits and Assisted Living: Navigating Options Across the U.S.
An Extensive Exploration of the VA Aid and Attendance Benefit