2355 South 68 Th Street, Milwaukee, WI 53219
For more information about senior living options: (844) 490-3973
Hastings View wasn't too bad at first. A positive aspect mentioned is that the staff are caring and willing to talk to residents and help them out. The facility is described as helping residents with jobs and transportation. The reviewer was thankful that a Timberview staff member who was strict was fired.
The Hastings View program manager grew mean toward the reviewer in the last year. At North Crossings, a resident was mean to the reviewer and to staff. Two of the staff were awful. A Timberview staff member was strict, locking up food that residents are supposed to have access to, and locking up other things as well. That Timberview staff member got fired. Another staff member repeatedly sided with the mean resident and messed up the reviewer's medications, even considering giving morning and night doses together. The facility wouldn't provide weekend transportation, making it nearly impossible to work since most jobs require weekend hours. There was a hazardous live wire in the boiler room taped to a water pipe. Staff watched as a basement flooded with sewage and did not offer help or gloves.The experiences described stretch across several care facilities and years, but they share a throughline of disappointing management, troubling staff behavior, and a mix of fleeting positives surrounded by ongoing concerns. The first place mentioned is Hastings View, where the reviewer says the stay started off not so bad during the early part of the program. However, over the last year there, the program manager became mean toward them, souring what had begun as a tolerable situation. The next chapter moved to North Crossings, where the reviewer encountered a resident and staff dynamic that remained difficult. While things did improve somewhat over time, the overall atmosphere remained unsettled, with persistent issues that cast doubt on daily life and safety.
Two staff members at Hastings View stand out in the reviewer's memory as particularly troubling. One came from Timberview and enforced rules in a way that felt punitive, especially around access to food. The reviewer notes that this staff member locked up foods and other items that residents were supposed to have access to at all times, and that this rigid control extended to other areas as well. That person eventually got fired, which the reviewer suggests was a positive turn, though it's framed as a sign that the problems were systemic rather than isolated. The other problematic interaction involved a staff member who sided with a mean resident and repeatedly interfered with the reviewer's care. The reviewer recounts that this employee was willing to conflict and even attempted to give morning and night medications together - an action that would be dangerous if true - and they had to intervene by calling to stop the mix-ups. In short, medication safety and incorrect timing were real fears, underscoring a sense of vulnerability and distrust in the facility's ability to safeguard daily routines and health.
Transitioning to North Crossings did little to erase the underlying sense of instability. Although there was a period during which things felt a bit better, the reviewer still experienced a pattern of distress related to staff behavior and resident interactions. The sense of being watched, judged, or managed in ways that didn't always align with the reviewer's needs remained a theme, making the daily experience feel weighty and stressful rather than supportive and calm. The mixed tone - some improvement on the surface but ongoing concerns underneath - left the reviewer with unresolved tensions about the quality of care and the consistency of staff conduct.
The narrative then broadens to include a stay at Brotoloc's Timberview House in Eau Claire. Here, the review highlights a clear contradiction between what the facility says it offers and what the reviewer actually experiences. The staff and administration claim to help with jobs and transportation, yet the reviewer says they make it nearly impossible to work. Weekend driving, a common expectation for many jobs, is notably absent, and most available jobs require weekend shifts anyway. That disconnect between stated goals and practical support creates a substantial barrier to meaningful employment and independence for residents who are trying to improve their circumstances outside the facility.
Complicating matters at Timberview House is the presence of safety and behavior concerns that the reviewer attributes to a person described as fitting a higher level of care. The reviewer asserts this individual punches both residents and staff, and that the facility did not take appropriate action to address the behavior. Alongside these behavioral concerns are structural and safety hazards - most notably a live wire in the boiler room taped to a water pipe. These kinds of hazards contribute to a pervasive sense of risk and neglect, making everyday life feel precarious rather than secure for those living there.
The reviewer recounts a particularly alarming incident involving flooding in the basement. A resident and the reviewer themselves had to call the state after the basement flooded, and they describe staff watching as they cleaned up sewage water, with no gloves offered and little, if any, assistance provided. This episode reinforces the impression that basic safety and sanitary protections were inconsistently observed, leaving residents to manage crises on their own or to seek external intervention. It's a stark illustration of the gaps in crisis response and accountability that the reviewer views as endemic in the setting.
Despite the numerous criticisms, the reviewer does acknowledge a positive thread within the Timberview environment: there are caring staff who are willing to talk openly and provide help when approached. This suggests that, even within the difficulties and hazards described, there are individual employees who strive to offer genuine support and empathy. The presence of these compassionate staff members provides a counterbalance to the more troubling aspects of care and supervision, signaling that change might be possible if more consistently applied across the facility.
Taken together, the narrative presents a portrait of care environments marked by inconsistent safety practices, staffing challenges, and administrative decisions that sometimes undermine residents' autonomy and well-being. Medication errors and the potential for dangerous practices around dosing are framed as repeated risks, while access to basic needs like food and transportation is described as being restricted or poorly managed. At the same time, the accounts of helpful, caring staff remind us that compassion and dedication can exist within such settings. The overall impression is one of a mixed quality of care, with significant room for improvement in safety, consistency, and real support for residents' daily lives and long-term goals.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (6 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brotoloc West Allis in Milwaukee, WI is a board and care home offering personalized care and assistance to seniors. Our community provides a range of amenities to ensure the comfort and convenience of our residents.
The dining room offers delicious meals prepared with special dietary restrictions in mind. The fully furnished living spaces provide a cozy and comfortable environment for our residents. We also have outdoor spaces and a garden where residents can relax and enjoy the fresh air.
Our dedicated staff offers housekeeping services to maintain cleanliness and tidiness throughout the community. We also assist residents with activities of daily living such as bathing, dressing, and transfers. Our team works closely with healthcare providers to coordinate medical care for our residents.
Medication management is provided to ensure that residents receive their medications on time and as prescribed. Additionally, we offer transportation arrangements for medical appointments, making it easier for residents to access the healthcare they need.
Residents can enjoy scheduled daily activities that promote social engagement and physical well-being. With 7 cafes, 6 parks, 29 pharmacies, 10 physicians' offices, 27 restaurants, 1 transportation option, and 1 place of worship nearby, there are plenty of opportunities for outings and community involvement.
At Brotoloc West Allis in Milwaukee, WI, we strive to create a supportive environment where seniors can thrive while receiving the care they need.
Brotoloc West Allis is located at 2355 South 68 Th Street, Milwaukee, WI 53219 in Milwaukee County, Wisconsin
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